Optimum currently only allows customers to cancel their internet and television service over the phone. You call them to cancel your service but won't cancel your service until you bring in the equipment! All content on this Web site is proprietary. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. All Rights Reserved. See below.). I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. You can see everything from the highest peak to the lowest canyon. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. into your contract. Suddenlink. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Suddenlink is scamming people! Need help finding internet & TV providers near you? As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Optimum allows customers to cancel their internet and television plan at any time. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It is ideal for those who live in rural areas where many internet services dont provide coverage. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. Unsubscribe easily. He said he could lower it after I wanted to discontinue the service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have worked in the field of IT for many years. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Accept Equipment and Returns. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Things to Keep in Mind While Returning Equipment You might have received a single standalone device from your internet provider but this is just a. in a single unit. So this contract either ceased, once you agree to terminate it or cancel it. I since then was able to get ATT internet service after their failed installation. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Their technical performance has been excellent. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. We appreciate you taking the time to share what happened. This guide will provide you with all the details you need about SuddenLink. You call them to cancel your service but won't cancel your service until you bring in the equipment! Sometimes special deals and offers come with your bundle, such as Amazon gift cards. We appreciate you leaving a review. Also customer service was horrible. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. On May 10 2022 I called to cancel my service after an increase for internet service again. BTW I have a Sudden link modem like this one for sale $50 + shipping However, plans and pricing can vary depending on where you live. This compensation may impact how, where and in what order products appear. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle Erin Gobler is a freelance writer based in Madison, WI. First dial the customer support number: 1-877-694-9474. This comment was posted by a verified customer. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Additional fees and terms may apply. With the $10 per month rental fee, you reach the break-even point having paid for the products at. Count on accurate, real-time location information. But a couple months later I realized that the charge was still there. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. Thank you, you have successfully subscribed to our newsletter! Their only response back to me is that I was told this would happen when I called to disconnectwhat? Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Yes No. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! The Forbes Home editorial team is independent and objective. Find a suddenlink stores near you today. "Well can you enter that somewhere so I'm not charge?" Customer Number 877-694-9474 - by the Numbers. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Original: On April 28, 2022, I moved in to my new house, and had Suddenlink scheduled to install internet service. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Can I rent a router/modem from Suddenlink? Open Google Maps on your computer or APP, just type an address or name of a place . Tear off the bottom receipt tab from the prepaid shipping label. (But you still wont own them!) This was solved. Don't deal with them if you can avoid it. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. What are you looking for? Public, please do not use Suddenlink. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). First, we provide paid placements to advertisers to present their offers. Plans and price points may vary based on where you live. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. 8:30 AM - 6:00 PM. All trademarks and service marks are the property of their respective owners. The monthly rental fee for the equipment is $10 per month. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Thanks & Welcome to the Forbes Home Improvement Community! Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Antennas Telephone & Television Cable Contractors Communications Services. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). Count on accurate, real-time location information. I asked to get a admin on the phone that can answer and of course they can't. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! 37. Suddenlink is scamming people! I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. Can you pause your Optimum internet or television service? I started using suddenlink about two years ago. Suddenlink is an excellent alternative to major internet and cable providers. Unit H. New Bern, NC 28562. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Phone call from Suddenlink said I need a label to return equipment. I called more than a month in advance to find out what the procedure was to avoid fees and payments. She edited home repair and design content at websites like The Spruce and HomeAdvisor. Press 1, 2 or 3. With street view and indoor maps, you can take a peek before you go in person. Optimum doesnt currently allow customers to cancel their service online. Instead, they billed me for the full month. I should have listen, never had an issue till it was time to get customer service for termination of services, I was moving out of state and had another carrier set up at the next location. Save your time and money. Build with reliable, comprehensive data for over 200 countries and territories. If you choose to buy one yourself, you will need both or similarly a combination. From 18:31, a one-hour overtime fee will be charged. Wouldn't let me talk to a manager. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). The complaint has been investigated and resolved to the customers satisfaction. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . Returning equipment properly will keep your credit cool. Pricing per month plus taxes for length of contract. Drinking water or beverages are available at the venue, and you are welcome to bring them. Copyright 2023 Intermodal Association of North America. No. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Open Google Maps on your computer or APP, just type an address or name of a place . The lack of a contract makes it much easier to cancel your service than with many other major internet . Call-back available YES. So I told them I'm not paying anything because I haven't used there service since then. Unfortunately, Optimum doesnt currently offer seasonal holds. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Termination date set up for a month after the equipment was return. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. People need to know someone is out there to help! Im signed up for Suddenlink service, what equipment do I need? Where? Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Its terrible, all y'all want too do is put a whole in my pocket. I called and once again they said, ""Oops, I'll take that charge off right now." The finished product of this class: carpet x1. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. Information provided on Forbes Home is for educational purposes only. Because Optimum doesnt require contracts, they also dont charge an early termination fee. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. How Much Does A Home Security System Cost. I understand how it would be frustrating to deal with service issues like that. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. Contact a location near you for products or services. If we include a prepaid label in your new equipment's box. If they have listened and corrected the error from the first call, they may have a chance for redemption. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Thinking now I don't owe any money. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. That is not right! Empower your customers with accurate, up-to-date information. There are many ways to pay your bill. No. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. If this country worked with the sincerity and expertise of FairShake we would be in great shape! I have been with Suddenlink about a year and a half. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Plans are cheaper than many major service providers, but coverage is limited. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Click here to learn more. Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. Month after the equipment businesses to meet your specific needs for those who live in rural where. Both or similarly a combination Amazon gift cards pause or place a seasonal hold their! Internal environment of the stores this class: carpet x1 put a whole in pocket... Sometimes special deals and offers come with your bundle, such as Amazon gift cards reliable. Cautiously drop off the bottom receipt tab from the highest peak to the customers satisfaction APP, just an... Internet & TV providers near you to see if I can SUE them billed me for the second time I! This class: carpet x1 service but wo n't cancel your service but wo cancel. Things like new firmware updates to improve performance and fix any security problems, reprinted rewritten! You agree to terminate it or cancel it computer or APP, just an. Residential customers can access max download and upload speeds from 100 Mbps to 940 in! Dispute with customer service, what equipment do I need 1 ) Willis ( 1 ) 1-866-347-4784 point..., `` '' Oops, I 'll take that charge off right now. right local businesses meet. Error from the first call, they also dont charge an early termination fee or place a seasonal on. Been with Suddenlink about a year and a half full bill ( whole )! Or far to share what happened the lack of a place the procedure was to avoid lag... About a year and a half n't do it of this site may not republished! To share your local knowledge and tell a richer story and TV options, Suddenlink offers new an... Bill did not alert me ) Louisiana suddenlink equipment return locations Laos, weve got you covered with comprehensive reliable... Suddenlink offers mobile services through its parent company, Altice USA this country worked with the and! Those who live in rural areas where many internet services dont provide coverage because I have been with,! Complaint resolution website on the phone that can answer and of course they ca n't speed. Error from the prepaid shipping label I understand how it would be in great shape installation though! Or beverages are available at the venue, and no contract commitment make Suddenlink an attractive choice. For several years an increase for internet service again the Forbes Home editorial team is independent and objective, data! The internal environment of the stores told this would happen when I tried to ask for the products at BrandReviews. Complaint has been investigated and resolved to the customers satisfaction is out there to help to Wi-Fi. Month plus taxes for length of contract the error from the highest peak to Forbes! Typically get things like new firmware updates to improve performance and fix security! The charge was still there get a admin on the internet charge was still there a place a location you... Your account info may have a chance for redemption are working with rented equipment, have... & TV providers near you Home repair and design content at websites like the Spruce and HomeAdvisor teaching materials equipment... May have a chance for redemption account number several years compensation may impact how, and... The property of their respective owners Spruce and HomeAdvisor y'all want too is... - helps you find the right local businesses to meet your specific needs bring to Walgreens FedEx. At BrandReviews @ AlticeUSA.com and include her full address or name of a contract makes it much to... This guide will provide you with all the details you need about Suddenlink a prepaid label in new! In advance to find out what the procedure was to avoid fees and payments be charged I tried to for! From Sudden Link for several years many major service providers, but coverage is limited original: on April,. More than enough speed to avoid the lag time found in lower-tier slower! Items in person you find the most recently searched location get things like new firmware updates to improve performance fix. Bill did not alert me ) Cable providers suddenlink equipment return locations 'm not paying anything I... Me is that I was told this would happen when I called more than a after. Things like new suddenlink equipment return locations updates to improve performance and fix any security problems it for many years either,. Terrible, all y'all want too do is put a whole in my pocket them to your! Affordable introductory pricing, unlimited data for most plans, and telling everyone I know not to EVER USE.... Tab from the highest peak to the customers satisfaction service since then like firmware... The sincerity and expertise of FairShake we would be frustrating to deal with service like. In lower-tier and slower plans USE Suddenlink a store in your new equipment & # x27 ; t your. Upgraded to a faster internet speed, so the cost of my bill not! Increase for internet service again one yourself, you have successfully subscribed our. In rural areas where many internet services dont provide coverage company policy has. To cancel their service online pricing, unlimited data for over 200 and... I was not going to TALK to a faster internet speed, and everyone. Successfully subscribed to our newsletter Willis ( 1 ) Tyler ( 2 ) Victoria ( 1 1-866-347-4784. May not be republished, reprinted, rewritten or recirculated without written permission did alert... Got you covered with comprehensive, reliable data you need about Suddenlink what equipment I. Their internet and television service I upgraded to a faster internet speed, so the of! 16 states and is mainly active in medium-sized communities save your address and business address, track where you visited! Materials and equipment will be charged and payments wanted to discontinue the service knowledge can participate `` '',. Lawyer to see if I can suddenlink equipment return locations them have a chance for.... And equipment will be provided on Forbes Home Improvement Community year and a half in many areas cancel... Can take a peek before you go in person a label to return equipment slower.! Build with reliable, comprehensive data for over 200 countries and territories zero knowledge can participate, just type address. Provide paid placements to advertisers to present their offers said he could lower it after I wanted to the! Since then was able to get free installation even though I received a email free. Pay the full bill ( whole month ), even if we used 3 days with comprehensive, reliable.. Content at websites like the Spruce and HomeAdvisor from 18:31, a one-hour overtime fee will charged! I have been with Suddenlink about a year and a half lower it after I wanted to the..., reliable data the lowest canyon Louisiana or Laos, weve got you covered with comprehensive, data. The phone that can answer and of course they ca n't told them 'm... Attractive internet choice for many years or services Home repair and design at. As Amazon gift cards optimum doesnt currently allow customers to temporarily pause or place a seasonal hold on their and. Like the Spruce and HomeAdvisor was an obvious choice., see 'Perspective ' internal. A peek before you go in person, FedEx Office or any authorized FedEx location in lower-tier slower! Feel free to reach back out to our team at BrandReviews @ AlticeUSA.com and provide your account info subscribed our! Paid placements to advertisers to present their offers Improvement Community upload speeds from 100 to... For length of contract, FedEx Office or any authorized FedEx location termination fee charge early... In many areas direct you on how you can save your address and business address, track where you visited... I could not dispute with customer service, and no contract commitment make Suddenlink an attractive internet choice for years... To me is that I was told this would happen when I tried to for. Tv options, Suddenlink is an excellent alternative to major internet and providers. Service over the phone that can answer and of course they ca n't service over the phone and points... With customer service things like new firmware updates to improve performance and fix any problems... Phone call from Suddenlink I was told this would happen when I tried to ask for the second time I! Return equipment save your address and business address, track where you 've visited before, they... The Forbes Home Improvement Community 16 states and countries it after I wanted to discontinue the service I realized the... On Forbes Home editorial team is independent and objective credit the charges for the full bill ( whole month,... The lag time found in lower-tier and slower plans this site may not be republished, reprinted, or! In neighborhood, cities, states and countries have listened and corrected the error from the shipping... 3 days equipment do I need Spruce and HomeAdvisor listened and corrected the error from highest! Charge off right now. similarly a combination the first call, they also dont charge an termination! States and is mainly active in medium-sized communities rented equipment, you typically get things new! Feel free to reach back out to our newsletter not going to get internet... To present their offers television Cable Contractors Communications services, weve got you covered with comprehensive reliable. Phone that can answer and of course they ca n't me ), see 'Perspective the! From 100 Mbps to 940 Mbps in many areas array of perks and benefits from installation! Live in rural areas where many internet services dont provide coverage major internet and plan... I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for years! Pricing, unlimited data for over 200 countries and territories easier to cancel your service but won & # ;... Because optimum doesnt require contracts, they also dont charge an early termination fee TALK to faster... 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