Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. March 28, 2018 / 10:00 PM In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! What is Mustard Algae & How Do I Remove It From My Pool. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Pools and spas have been hot-ticket items for the last couple of years. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Hi Lauren. I would advise to never ever use this company for anything. The pool is supposed to be set the existing patio and existing grading of the yard. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. Start a Project View Popular Projects. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Summer came and went and supposedly it was going to be done back in July 2022. 5 complaints closed in the last 12 months. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. All of this information is needed for the ultimate transformation. I have a huge crater in my backyard. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Yelp users havent asked any questions yet about Premier Pools and Spas. It was AWFUL! I do not have a customer by this name, address or phone number. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Date of install once crew returned to fix installation issues was March 28, 2020. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We were beyond excited, especially when they showed up 2 days in a row!! Do not use a Premier Pools franchise to build your pool. Extras: We value your privacy. This is the worst pool company ever!! 2018 CBS Broadcasting Inc. All Rights Reserved. We are hopeful all is resolved today. Remodeling: Consumers want to see how a business took care of business. BBB is here to help. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. A shipping, What is Mustard Algae In Pools? "They kept saying that my review was harming their business, and that's not true," said Kasey. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. 5. Im very impressed with the work they did and the quality of our pool. . 9 total complaints in the last. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Looking for pool financing? Be the first one to find this review helpful. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The couple says the pool has broken lights and faulty drains. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Since 1999, Pearland Pools has been making dreams come true. It has a nationwide network of builders that can help clients all across the country. In between the hiring phases I was to have communication with their superintendent. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. A link has directed you to this review. Submitting a response indicates a willingness to work with customers to make things right. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Thank you, you have successfully subscribed to our newsletter! No matter what your vision for your backyard oasis is, we can make it a reality. I have called and texted *** several times and never get a response or call back. DO NOT BUY A POOL FROM THEM!! How do you feel this experience could have been different? If weve made a mistake, wed like to be the first to know so that we can make it right. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. This is the worst company you could use to build your pool. Cameron was a great asset to us! Look no further than the experts at Premier Pools & Spas. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. He contacted PP&S, who sent a worker to take a look. Their popularity was sparked by the pandemic, which forced people to stay at home. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. So the next step was selecting the materials. Dustin was our sales guy and he was great! Great experience with a great company. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. I would use Premier again and am very pleased with our final product. We are the largest inground pool builder in the United States with over 100+ locations nationwide. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. As this customer has been told time and time again, given repair dates of what he wants done. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. We have failed inspection due to the drain not having a cover properly installed and safety handles. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. This should have been our warning to run away, but no I pushed my husband to continue using them. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Building a pool can add value to your home. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We seek the pool. Since 1999, Pearland Pools has been making dreams come true. First off, my project manager either quit or was fired as pool construction started. Additions & Remodeling; . Like why? this customer is never satisfied. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. All the crews are there today to fix all her issues. Thank you. file size: 10 MB. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. All Rights Reserved. International Association of Better Business Bureaus. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. 85% of emp I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Everyone was very courteous and professional and I have a fantastic looking pool. We dont just build pools, we change the way people live and entertain. We value your privacy. PPAS does not stand behind the sub contractors that they hire. Premier Pools and Spas have over 25 years of pool-building expertise. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Gunite, Fiberglass, Vinyl: Whats The Difference. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. There were delays to get us into engineering. He was a pleasure to work with; and always honest and respectful. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. My pool was not set to the correct elevation of my existing patio or yard. Like how do you leave a partially newly built pool in this condition? Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. That company, Prestigious Pets, lost in court. They have been non-responsive as well as uncaring of how this has affected me and my family. Looking for pool financing? Obviously, this hasn't happened at all. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. They never show or don't show or push dates out. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Ray ID: 7a19a06018f8aa15 Fast and easy online application. The company specializes in luxury pools and custom-designed pools. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. "So I put a picture [of a pool] on my computer," said Michael. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Eventually *** ******* responded via email and details were given on the request with no follow up. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. At this point I would like my pool fixed! Leave us a message or give us a call and well do everything we can to answer any questions you may have. Gunite, Fiberglass, Vinyl: Whats The Difference? Request a FREE quote HERE or call us at (855) 212-2210. The experience was terrible, they were non-responsive and the quality of work was awful. We were told that it will be fine. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Looking for pool financing? The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We have a leaking pool pump, A hole on the side of our pool. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. He contacted PP & S, who sent a worker to take look... The hiring phases I premier pools and spas lawsuit to have communication with their superintendent given every excuse you think! Message or give us a call and well do everything we can make it right partially newly pool. Depleting your homes equity broken lights and faulty drains *, and devotion do. 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