Excessive pricing, bad communication & despicable customer service and still no tickets! I entered the incorrect email when registering, how do I change it? You may only use the Services if You can legally enter into and form binding contracts. Can I buy tickets that are personalised with someone else's name on them? 2.7 Payment Authorization. 1.2 Ticketing Exchange. I haven't received an email confirming my order. I have not yet received a refund for the above tickets. Can I buy tickets that are personalised with someone else's name on them? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. 1.4 Modification. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. When listing seated tickets, all tickets in the same listing must be consecutive seats. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Comments: 0. 1.1 Introduction. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. We often link to other websites, but we can't be responsible for their content. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. the price it is sold for on the primary market). 2.4 Listing. 2.8 Notification. Editor, Marcus Herbert. I would definitely question it but I think you don't have much of a leg to stand on. I ordered tickets for 18/6/17 for the above concert. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We will also add VAT on our fees as applicable. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. To be a member of this Site, You must agree to accept the terms in this Agreement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. If you are not the intended recipient, please delete the message, attachments, and notify the sender. viagogo AG is registered in Switzerland, Company No. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated Viagogo complaint: 50 euro charge of cancelled ticket sale. 16/06/2022 . You may find other users information to be offensive, harmful, inaccurate, or deceptive. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. 6.6 No Agency. Please note this does not include any VAT that may be payable on fees We are required to pay. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 3.2 Other Information. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 6.8 All Sales are Final. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. ; ; How does Complain.biz work. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Just before I paid for them a huge amount was added for VAT and 'costs'. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. All sales and bids are final. 9 Jun 2022 . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. viagogo charge for cancelling sale. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Please remember that you will not be paid for this sale. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 4.1 Double Posting and Removal of Tickets. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 16 interesting facts about mozart; chi st joseph medical records. This is unacceptable practice and I will pursue this constantly until resolved. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. 2.13 Seller Payment. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. by Ethan More 2 months ago. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). . We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. 2.5 Tax on Seller Proceeds. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. . The original face. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Order number: 9164448 If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. The Sellers and the Buyers are hereafter jointly referred to as the Members. I therefore would like 40 refunded to my account please. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. I bought 2 x Guns and Roses tickets for Sat 17 Jun. I wouldn't think it could be that improbable to query this as they have all the data available for them. We are not involved in the actual transactions between Buyers and Sellers. In its FAQ for Can I cancel my sale? Please wait for me to edit this post before posting please false representation/ unethical behaviour. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). and how does an unforeseen circumstance suddenly make you require tickets to a concert? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Including any such items constitutes a material breach of these terms and conditions. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 2.12 Ticket Fulfillment. Such notice shall be deemed given one business day after the email is sent. Profitable Tips About Online Casino Sites. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Why can't I see my order or sale in my account? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. I confirmed the sale and wanted to ship the tickets over. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. This does not prevent us from varying these terms without reference to them. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. After reading a lot of negative reviews, I had second thoughts. Seriously people need to take responsibility for themselves. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If You do not qualify, do not use the Services. If this is also unsuccessful We will not offer a refund. We may investigate complaints and violations of our policies. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. 4.1 Double Posting and Removal of Tickets. Chattanooga Country Radio Stations, Lazy Boy Preston Replacement Cushions, Illinois State Police Accident Report, Articles V