You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. This company has the worst customer service I have ever experience in my life. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Turned up at 450 Bath Road, Heathrow. Sandra promised me to escalate my procedure below, however, when could I get it safely? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Find event and ticket information. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Do not delete my post, I will copy and paste it to spread again and again. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Lease period: April and May 2018 All rights reserved. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We pay those as well. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. same goes with debt collector from malaysia that emailed me abt 3 months ago. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! So last week I logged in to cancel my membership. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. At the end of your contract, they will automatically renew you without a signature and without consent. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. BBB Business Profiles are subject to change at any time. 1. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Give your team a place to focus, thrive, and grow, while we take care of all the details. but when u need support / CS to talk and solve ur problems its literally non existant. No staff available for contacting on the event day. *We conduct corporate trainings on your preferred dates and location for no additional cost. I have been renting an office space at Regus in Kings Hill for over 12m now. I sent Regus how my retainer process is going? For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. There is non existent customer service department. 9. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. After investigating we noticed that your online request was missing. One business week has passed since I post it here. Customer Reviews are not used in the calculation of BBB Rating. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus are not transparent with their pricing. We will then confirm your retainer refund date and amount in return. Hi Mike, Im sorry if you felt the need to escalate this. But change is necessary and you as a change manager will be expected to lead from the front. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information 2. They charge your card for amounts more than stipulated on invoices! Lorem ipsum dolor sit amet, consectetur adipiscing elit. October 23 Start checking the messages customers send you. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This is really bad customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Office staff are always friendly. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Absolutely unacceptable behavior. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Regus helps businesses find and create the right workplace for their people. Available for as little as a day, or as long as you need. I asked a receptionist to help my issue to the Regus help desk. S. Where's gone them? The additional increase in your monthly fee is due to the annual indexation. Unacceptable billing practices. Regus are not transparent with their pricing. Thats no big deal, makes sense. September 14 Manage all of your workspace and business needs. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I was a customer with a licensing agreement set to expire on December 31, 2022. I look forward to receiving more information from you. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. ive been trying to get my money back ever since. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Requesting your retainer refund is very easy: simply log into your online account (i.e. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. 7. Setting up an automated payment is straight forward and can be done through the online portal. It's an automated process. Avoid at all costs. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Regus is a scam. This does not affect customers who have a permanent space as these are reserved specifically for them. Absolutely unacceptable behavior. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Transparency is very important to us, and all services can be opted in/out through your online account. Be part of a vibrant coworking community with dedicated desk or hot desking options. October 23 evening I posted the review here and Sandra replied to me. Ts and Cs apply. I told you my account number is 9054006! We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I was using virtual office space. Best, Lorraine Brule Global Customer Service at Regus. Here are 8 tips for writing great reviews. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Lets find the right workspace for you and your team. If you have a helpdesk contact, we would expect a 24hours reply. This does not affect customers who have a permanent space as these are reserved specifically for them. Hi Hannah, Im sorry if you felt the need to escalate this. Please could you send those details to me at lorraine.brule@regus.com so I can support you? This company offers executive suites & office space, virtual offices and meeting rooms. Paid for parking online and have now received parking ticket from private company. We have a team of specialists available 24/7 to help you find the best solution for your business. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Sent numerous emails to account. If it has been longer than 30 days, please get in touch so we can investigate further. Great discounts. They are about people. She apologized to me and promised me to rush to send me it by coming Wednesday. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. As expected, I didn't get any reply yet from Regus. The vital skills students learn will be immediately applicable to their careers. Share your photos and videos with others to prove the truth of your words. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. I really thought that this company would be a good option for expanding our business. Stay away!! Office Space and Coworking prices are per person per month and are dependent on inventory availability. No staff available for contacting on the event day. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Interested in a new product or service? You should receive your refund within 30 days after your end date. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. Repeated attempts to contact Customer Service have been blown off or ignored completely. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its an automated process. Regus lacks personal approach The centre's staff are friendly and helpful. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Briana got my call. What a ridiculous it is! Here is my summary to strive for a refund of the retainer. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus is a complete and total scam company. Helpful (1) Alice C. on 9/22/20 STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. After being in my new office they are increasing rent by 8.7%. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. With whom I spoke until now? Our coworking spaces are designed with collaboration in mind. Regus flagged this review for containing harmful or illegal content.Read more. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It goes against our guidelines to offer incentives for reviews. [protected]@regus.com but did not receive reply. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Need to find a different location? BBB Business Profiles may not be reproduced for sales or promotional purposes. And whatever the future brings, were able to handle that too. They charge an excessive retainer fee. Suggested companies are based on peoples browsing tendencies. DO NOT give them your payment info, DO NOT sign with them. Regards, Sandra Melody Head of Customer Services Flexible Workspace Designed Around Your Needs. Share your photos and videos with others to prove the truth of your words. How BBB Processes Complaints and Reviews. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Avoid at all costs. Best, Lorraine Brule Global Customer Service at Regus. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We did not put a "2000 dollars bill in front of you". So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Browse our full range of products and services. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Gene Kelly Net Worth At Death, Rubbing Alcohol On Corian, Articles R