I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. I live in GA - was supposed to go to a premier league game in England in March. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub issuing refunds for events canceled due to COVID - The Enquirer If you have already been paid, we'll charge your credit card on file to recover the payment. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. StubHub changed its refund policy about a month ago. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. We may be compensated if you click this ad. Sit back and relax while we do the work. You will enter your community username and new password and done! Once you receive that email you can log into your account and navigate to the StubHub wallet. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Phone Call 1-866-788-2482. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina but I havent been able to get in contact with anyone from StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If you feel like StubHub cheated you, you could take action against them. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Covid 31 Refunds 41 StubHub 211. Otherwise you will receive a voucher for 120% of your purchase price. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Solved: Refunds - StubHub Community A Personal Loan can help you mitigate losses and get back on track. Customer service all the way to your seat, 2000-2022 StubHub. Indiana: "approximately 6,800 consumers" affected. They're upset StubHub is refusing to . In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Still learning the basics of personal finance? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. And 2 hours before the game I had no listings active. I was only given the option of the credit and the event was in CA. Maryland: How do I contact StubHub support? - KnowledgeBurrow.com How Do I Contact StubHub For Refund? | Insurance Guide If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Enjoy!Make sure we land in your inbox, not your spam folder. A million dollar company can not compensate a loyal customer a few hundred bucks. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. The worst company ever you lost me and a ton of my friends and family. Learn more about how we make money. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Listings for companies similar to StubHub: Customer service is awful. Your sale is valid and you will be paid on your sale 5-8 business days after the event. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. If you feel like StubHub cheated you, you could take action against them. We just sent you a welcome email. No. All rights reserved. You already know that. where can I go to use activate the voucher so I dont lose that as well. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. And the exact same seats they re listed and sold for a different amount sold and the payout. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Thanks SO much! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Depending on where you live and how you got the tickets, you may be due a cash refund. The clause is designed to protect both buyers and sellers. Solved: Refund in Progress - StubHub Community Hurry up and access DoNotPay from any web browser to check out everything we offer. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Contact us United States and Canada. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. The cash refund will be issued by May 31, 2021 and will. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The company prides itself on being a Fan-to-Fan service. Please take the tickets directly to the box office for a refund. Open a new browser and try logging in again. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. See detailed StubHub customer service rankings, employee comments and much more from our sister site. On March 7th, StubHub emailed Marrali a copt of its refund policy. Customerscomplained to the media andfiled lawsuits. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. How do I complain to StubHub? StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. On March 7th, StubHub emailed Marrali a copt of its refund policy. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. This means sellers set the ticket prices. Viagogo, a tickets marketplace, bought StubHub in February 2020. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Horrible customer service. See if youre using the right email and password. They may sell them for more or less than face value. Absolutely, you can list these tickets for sale on our site ! Stubhub said they have the seats were listed until a hour past kickoff. Find help with your questions from other fans through our own peer-to-peer community! It is taking Stubhub about 120 days to process refunds. We do still love going to events and want buying tickets online to be easy and safe. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! These are often free tickets the seller can relist. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. To reach Customer Support call 1-866-788-2482. Just log into your DoNotPay account using any. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Lets dive into it right away. From everything weve seen, the StubHub customer support is quite thin, to say the least. How do I request a refund? - Ticketmaster Clear your Internet browsers cookies and cache. StubHub to refund canceled events after pandemic complaints - KXTV How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow AND TOLD ME THAT "Recine. Help us improve this article with your feedback. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. / What happens when an event is canceled. Your refund will be processed to the payment method used at the original time of purchase. What Is Public Liability Insurance For A Wedding? If you purchased on a registered account, your credit is available within your StubHub Wallet. How do I contact StubHub for refund? StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Support : StubHub StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). What Happens If I DonT Pay National Insurance Contributions? I been buying and selling for 12 years with them. Is SeatGeek legit? They showed my same seats that they cancelled sold and the payout. What do you mean Dming the moderators? Reach out to customer service representatives via social media, Call the event organizer and state your case. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Click here to explore your options! Ticketmaster for Ever. Your online site is a disaster, It does not work to apply a credit. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Customer service all the way to your seat, 2000-2022 StubHub. How to Contact StubHub for fraudulent tickets. Buy sports, concert and theater tickets on StubHub! How do I contact StubHub for a refund? but I havent been able to get in contact with anyone from StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. There Application crashes. StubHub refunds: How to get cash instead of credit for events - KHOU All Rights Reserved. StubHub - Buy & Sell Concert, Sport & Theatre Tickets To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I had a fraudulent charge on my credit card account from Match.com. How do I complain to StubHub? I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. "So were afraid that its just gonna be money thrown to the wind.. Yes Congratulations on your sale. Ohio Attorney. We cant contact them and ask them to lower their prices. Marrali just wants her money back, and she's not the only one. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. What a horrible service! The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. All rights reserved. Contact us United States and Canada. South Carolina, Great so in the future dont use stub hub because you cant get your money back. All Rights Reserved. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. New Yorkers, however, are in luck. StubHub also has live chat operating 24/7. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Click on any of the links and there is a private message link on the moderators page They can assist you. Fatsuma Stagehand As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. DoNotPay can be by your side during the process and help you sue any company in small claims court. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. The April 25th show was canceled due to COVID-19. She came back and said I'm refunding your money butand then starts fighting with me again. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. "If you have tickets to a show that is postponed, you will be able to select your refund . We have a great help article here which provides the steps to list these Mobile Transfer tickets. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Pennsylvania How to reach a live person: Speak "customer service" at first prompt. So the funds are available but you only adhere to the state-by-state laws? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Having difficulty navigating this. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. They have a VOID watermark. How do I contact StubHub customer service? - KnowledgeBurrow.com 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. The company prides itself on being a Fan-to-Fan service. Refunding tickets to a cancelled event - stubhub.community Harris Teeter. Your California Privacy Rights / Privacy Policy. Combined with viagogo, we now span 90+ countries around the world. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Get useful tips, expert advice and cute animals in your inbox every week. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. It is free to list tickets for sale, and to search for tickets to buy on StubHub. JEVAR IS WHO HANDLED MY CALL. In other words, when it can be too late to get a refund. 03-31-2022 08:37 AM. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. and take advantage of this neat service whenever you need it. There's a class action lawsuit against StubHub from other customers who want a refund too. How to Get a Refund from StubHub - Christian Small Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money The corporate office phone number is 415-222-8400. Ticketmaster will be the only place selling VIP Tickets though. I have been trying to purchase tickets for over a week now. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale This material may not be published, broadcast, rewritten, or redistributed. StubHub changes its refund policy during COVID-19 pandemic - WKBW SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Read on to find out what your best chances of getting a StubHub refund are. Another way you might reach the company is by sending them an email. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Copyright 2020 Scripps Media, Inc. All rights reserved. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub is also required to process any refund requests it receives going forward for the events at issue. DoNotPay records the details of your purchase to boost your chances of winning the refund. Customers can keep their credits if they like. I waited 2 days and tried the access code again..still nothing. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. "The return of live events, the input of customers, partners, and regulators, and the . Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. This watermark prevents others from copying them. . StubHub is offering the retroactive refunds now because the live events industry is opening back up. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Had a concert canceled because of COVID-19? Explain your scenario, and provide any applicable evidence. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Sometimes email clients send our first email to a spam or promotions folder. StubHub sellers set the price of their tickets. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." You have lost a customer for life! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Reply anytime to let us know how we can improve. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. We'll email you when an event is canceled. Enjoy! DoNotPay doesnt care about that. StubHub was founded in 2000 and its current CEO is Eric H. Baker. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Copyright 2007 - 2023, ContactHelp.com. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. A few days later I'm only paid out for 1 set of tickets. Homes For Sale In Brandywyne Florham Park, Nj, Articles H