Desired outcome: Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". Local grocery store in north eastern US. I sent the main manager Adrian A**** an email with the transaction history of my card. Here are 20 things you might not know about Giant Eagle. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. The rudeness of store associate and unwillingness to help. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. I just came back to Giant pharmacy after being with CVS. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. Giant Eagle refused and told me to contact Columbia. It has been a reoccurring issue monthly. Giant Eagle Customer Care Better Business Bureau: So i am very confused and frustrated. The attendant in self check out who I could not identify d/t her mask but had short grey greasy hair and baggy clothes. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. Claim your listing for free to respond to reviews, update your profile and manage your listing. I never recieved them, yet I was still charged for ordering them. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. This review was chosen algorithmically as the most valued customer feedback. Regards, I went to get a replacement today and it was almost $200. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Disgusted I found a grey looking mealworm. This complaint was posted by a verified customer. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Giant Eagle - Need to turn their culture around | Glassdoor Outrageous. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. Your loosing your customer base. Giant Eagle 1300 Country Club Road, Monongahela, 38 Complaints and We also ensure all reviews are published without moderation. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. There was a manager standing at front of store with one cashier checking out a long line of customers. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. They can't because it's simply laziness. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. For that, Im lucky! thanks for the listen. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. Or does that all fall on computers today? Just wait. Tip for consumers:Provide customer satisfaction and a smile. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. The first transaction that I did online in fact, did go through. This is unacceptable. What happened to integrity and company loyalty. They formed a company called "Eagle Grocery.". Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. The service has always been rude, but now they have become even worse. What they do NOT tell you is that now, if you buy one, it's down to $1.25! i have to go back to the website to send a reply. Giant Eagle, Inc. Giant Eagle expands discounts to products nearing 'best-by' date to I apologize for any inconvenience caused by the action taken with this particular gift card. Get the food ad on the mailers. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. At this point I have spent way too much time with them without a resolution to this problem. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. everytime i go theirs always issues! The average employee at Giant Eagle makes $27,418 per year. this is very frustrating, inconvenient and time consuming. I fought over the phone and through email for 2 weeks, when I asked for a refund. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. It's unbelievably immoral and despicable! Then why text me in the first place! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It is very challenging to get answers from customer service. It's sad to see that people will accept eating a piece of edible paper. (419) 843-7296 182.32 mile. I have a family to feed and I am very upset. They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. Is this your company? 38 complaints closed in the last 12 months. I purchased 3- $100 gift cards via the Giant Eagle App. Kroger's parking lots are always full. I purchased chicken salad Giant Eagle last night, 9-28-18. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. I love that the fruit and vegetable selection is top notch. And who in the hell can even see tiny print on the smartphone. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. I STOPPED SHOPPING HERE During the pandemic because prices are so high! i had over one dollar on the advantage card for fuel perks for gas. Anyone can write a Trustpilot review. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. Cross contamination can and does happen. Order was $20 more than what the original order placed indicated. Working at Giant Eagle | Glassdoor I always pump 30 gallons of fuel (their limit for a perks redemption). A guy with a strange accent was very rude and started to yell at me. Older lady mid 50s, blond curly hair, blue eyes. I went to Giant Eagle in Washington Pa for vaccines. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was almost attacked by the store manager in Vermilion Ohio she came running out from behind the manager counter and screamed put a mask on, which I was putting on as she came running at me, she is very lucky I didn't clock her, will never go to that store again, switching all my prescriptions to have my insurance company mail them to me, they have the worst costumer service I have ever seen. Giant Eagle, Inc. Team Leader Review: Will not recommend the company Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. Please update the website to indicate when a service is not available during regular business hours. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. We will forward their concerns to the pharmacy and regional leader. That is a 70% increase. I have been a customer for Giant Eagle for a very very long time. The next best thing would be some sort of response just so I know you are aware of my issue. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I gave this store a lot of business - Never Again! I am actually highly disgusted with this kind of customer service and hope this won't continue . Giant Eagle Reviews | Glassdoor So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I would give no stars but a minimum of one star is needed. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! I am a conservative person & I really like Giant Eagle! So they trick you into thinking you must buy a lot to get a discount, but that's not true. Desired outcome: Service 17 Value 15 Shipping 7 Returns 9 Quality 13 I through away the bananas and food that shouldn't be wiped off. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (Either January 3rd or 10th). I said I would write to Ms. Laura Karet about this. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. BBB Business Profiles generally cover a three-year reporting period. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. I have been contacting them for several days now, and I feel like theyre giving me the runaround. Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. Need a loyalty card to self check out This is unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. More or less told tough. ADDITIONAL LINKS The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Get go in Washington PA on Wylie ave.. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. Ray Saunders 614 Here clients can delve deep into delicious meals, and tast. Kitchen employees told me to go to cashier to have it removed. For example, pharmacy business hours are 8a-8p. I mostly shop at giant eagle for gift cards to earn fuel back. At the main street extension getgo, we had stopped to get some coffees on the way coming home from college. A store associate called me at 7:40am to ask for substitutions and also for any additional items. I let her know I have health issues so can't wear one. Procedure is simple and painless and the staff is ALWAYS pleasant. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. I am so disappointedthat the storewould sell something like this. Complaints: It's so fast and easy. I and others I've seen pick up the paper bags and the handles tear; bag falls. The signs indicate you can buy beer here, which is . Learn how the rating is calculated 1 complaint. Contact Us I will write and call to everyone I can to let them know how horribly I was treated. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I myself do not expect compensation back but for sake of others health this was unacceptable by any means! 228 in Cranberry Township PA (the one by Target not out toward Mars). (419 . Hello, Unfortunately COLUMBIA SPORTSWEAR has denied the refund. Total waste of nearly $10. 1. Two weeks later (today) the same product cost me $6.39. Country fried steak & eggs were. Why am I going to have to go to to your store to get my weekly special circular? It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. Not a good look for Giant Eagle. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. (being the thing that will keep me out of the store.a cashier was as sick as a dog. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. Time: 1:28 I purchased chicken salad Giant Eagle last night, 9-28-18. they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! No one has called me yet. This is the email I received 12/14/22: Giant Eagle service worst ever since Covid 19 started. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. 20 Things You Didn't Know about Giant Eagle - Money Inc Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . The pin is required for an online purchase, and I do not have a Columbia store locally. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! It was for curbside pick up. Even the cheapest of car wash. Shame on you! The program was launched at 34 locations in 2021. It was on a Tuesday. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. I shop frequently at the Painsville OH location. Not only is it not obvious to this pharmacy but its oblivious to them. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. DOUG?greatfront of house mgr. Explore an interactive map with places nearby. Reviews There are no reviews yet. I'll go to Kroger's from now on. GIANT EAGLE - 14 Photos & 22 Reviews - Yelp User; Business User; . I do not like going to this Giant Eagle! Working for curbside sucked. Thank you. Hope the conversation the 3 associates had was very good. GIANT EAGLE SUPERMARKET - 15 Photos & 16 Reviews - Yelp Unknown, 2 Complaint(s) Never had such a bad experience before. I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. 8-2-22 " Low pay, high amount of turnover " (in 93 reviews) " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons. Giant Eagle on the App Store See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. My prescription was not refilled. Giant Eagle, Inc. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. I have had other items before. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Also, why did i not earn perks on Dec. 17 and Dec. 22? Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. She hardly had a voice and could hardly hold her head up. This is unacceptable. Giant Eagle - Apps on Google Play I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Desired outcome: It goes against our guidelines to offer incentives for reviews. I ordered my food and got my receipt. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. Giant Eagle Reviews - 36 Reviews of Gianteagle.com | Sitejabber 1. Hello ********* Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. My husband and I tried to eat it but ended up throwing most of it away. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. A46 Link Road Balsall Common, Articles G