The spouse, during an argument, who throws out the incorrect idea that you never do the dishes! George J. Thompson, Ph.D., is a former English professor and a black bet master of karate. The choice is yours! As a result, its no surprise to see police forces being trained in Verbal Judo to avoid fights and bad situations. Demonstrate a calm demeanor to help lead other people towards calm. In short, youre offering people options and freedom through communication, rather than shutting them down completely and removing compromise. d. How confident are you in the estimate chosen in part c? The subject can suggest something and not lose any personal face. The only way to avoid criticism is either to live in a capsule or spend your whole life trying to please everyone. B. Copyright 2023 The first sentence is very dominant and encourages conflict, due to trying to force a solution. The English word closest to the idea of mushin is disinterested. Ignored or resisted they grow stronger.The basic principle is to confront them honestly, they immediately weaken. 4 0 obj Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Academic-turned-cop and best-selling author George Doc Thompson describes how tactical language allows leaders to achieve their goals. This saves time, is safe, and doesnt have the legal implications of using physical Judo. Heres an example of how you could use one of the strip phrases: Lets say youre having a hard time talking to an irate customer. I even tell cops that. Hes forgotten all about his promise when the next morning rolls around. What Verbal Judo is not, is manipulating people in a negative way. As professionals, we need to handle our emotions, not let them get the better of us. I hesitated as I held the walkie talkie to my mouth, I knew he would make do on his threat as soon as I placed the call. All rights reserved. 2. Warning, driver in video uses explicit language. You need to strip the two-face of their camouflage! A samurai warrior develops a state of mind called mushin which means the still center. Perhaps the most important of these is what we teach in TAC COM (Verbal Judo): $$ Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper . Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Mastering verbal Judo is about speaking with people without escalating conflict. Enhance professionalism. "BECAUSE THOSE ARE THE RULES.". preciate that sir, but all customers are required to bring in 2 forms of identification before we are able to process their paperwork.. How can you implement this approach in your confrontations or difficult situations? Enter https://www.police1.com/ and click OK. Unsere Bestenliste Feb/2023 Ausfhrlicher Produktratgeber Beliebteste Led fliesenprofil Aktuelle Angebote Preis-Le. Share yours for free! For some people, this is an easier way to learn as it gives you a real insight compared to merely reading about it. This is done with genuine compassion towards the aggressor and genuine confidence in yourself. What do you care what they say? Hence, rather than reassuring them that things will improve, which should be your goal, you have created a new problem! He states that all people want to be: Returning to the previous example, you can see how this plays out in relation to his rules. Its not that easy. Instead of oh yes he uses oyess. Work toward having more empathy to absorb tension, especially with challenging relationships. These skills can help improve your performance and diminish your personal stress. Most people are driven by emotions, especially in highly-charged circumstances. You can also create your own strip phrases. Verbal Judo, the Martial Art of the Mind and Mouth, Chapter 9 Review. Use in conjunction with empathySlide5 When to use Verbal Judo. Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. A customer cane through the door and started a full on tirade about the printing being no good. Your tone is the most important. Part 1 of a 2-part series As the author says, . Copyright 2023 Police1. Three basic types of people in the world: Difficult people (people who ask why)Whats in it for me?When people ask why, jump into the question and use it as an opportunity.Shift from resisting to welcoming and appreciating difficult people. Not only did this incident, strengthen my relationship with Rodriguez, the students in the dormitory became tight nit. By Dr. George Thompson, Founder of the Verbal Judo Institute. Motivate by raising expectations, raise expectations through praise. Double the trouble! See what you did there? "Come here" is loose, lazy, and ineffective language. \text {Net earnings} & \cdots\cdots\cdots\cdots\cdots\cdots\cdots &\$3.60 & \$2.20\\ Jeff. hV[oH+QEn Instead we must empathize with that position while moving the person towards a beneficial outcome. I have learned to let people vent and then move them to what I need them to do. George Thompson's "verbal judo" system has become quite commonly used in the business world - it is often oversimplified into the LEAPS acronym (Listen, Empathize, Ask, Paraphrase, Summarize), but his book "Verbal Judo, The Gentle Art of Persuasion" is a fairly in depth look at how we communicate, peppered with examples from his time in the NYPD . They lived for them. "Mr. Uche doesn't get to decide who lives here, he just works with us." You dont want future praise to be associated with a critique that may or may not follow. The phrase is, of course, a threat, and voicing it leaves you only one viable option-action! We didnt touch on the multiple acronyms that the authors provided to condense information. \frac{5}{12}-\frac{3}{10}= Consider, you are on patrol and you see someone suspicious you want to talk with, so you most naturally say, "Hey you! According to Dr. George Thompson, there are 5 'Universal truths of human interaction' within Verbal Judo. .lv>?~& >Pa [VEaTYyg2Z&d+zWfRtSwYYGegq0Rui}H6^<5pQQE^POg[,-MI"&nF8n-Ud@D%2J@pM(eJl4O D C?E1ZJJhvg#RP7SZIhB[U+:;&Q8su#JXm+_"C`I+z^-z?Zg]QvR! Then congratulate yourself. Like the rattlesnake you have made noise, and noise can get you hurt or killed. Stun guns, mace, etc. George J. Thompson, Jerry B. Jenkins. Persuasion is about meeting people where they are, and bringing them into your frame, in a calm and welcoming way. Here's a list of the strip phrases you can use when someone insults you: 'Preciate that; oyess; understan' that sir; Each strip phrase allows you to retain some self-worth while verbally acknowledging the insult, deflecting it with a strip phrase, then discussing what you actually want from the person. If you cant empathize with people you dont stand a chance of getting them to listen to you. Instead of insulting them back or treating them harshly, take the blow. Id like to think there is.. Jerry B. Jenkins was most recently the co-author of Miracle Mon. Why Verbal Judo? Hope you enjoyed this and got value from my notes.This is the 26th book read in my2018 reading list.Here is a list of my book summaries. In particular, there is this list of seven . An open and flexible mind is able to be agile and adjust on the fly. You will say it again, and possibly again and again! Thats how ancient samurai warriors viewed their battles. Make a list of your most harmful weaknesses, then name them.#dothis. Also notice, you have gotten in close, in his "space" though not his "face," and now you are too close for him to back off, giving you a ration of verbal trouble, as could have easily been the case with the "Hey you! You want to have an idea of how an encounter will play out. Here's an example of how you could . Second, direct by using strip phrasesa verbal judo conceptsuch as "I hear that, but" or "I can appreciate that, but." Officers can use these phrases to achieve their professional objectives. Its all well and good learning Verbal Judo, but putting it into practice is arguably more important. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to email a link to a friend (Opens in new window), Listen to the Persuasion Play Podcast on SoundCloud, Click Here to Join the Free PRL email list now, picking up a copy of Thompsons and Jenkins, Persuasion Articles of the Week Persuasion Reading List, People hardly ever say what they mean. This is a takeaway I return to again and again. The rest is based on facial expressions, tone, body language, etc. Pacing people to gain their trust requires that you dont alienate them. I thought things through briefly, then decried to try verbal judo. Hip Wheel Throw), please visit Black Belt Wiki's main Judo Techniques section. Because it flows naturally from our lips! Given a second chance. However, by saying Lets talk about this, you dont have to shoot. you are treating the aggressor with respect, asking them a question and are offering them a way out, rather than forcing the situation on the other person. Ugo Uche is a Licensed Professional Counselor who specializes in adolescents and young adults. Four: Its none of your business.Best answer: Gently but firmly point out, it is my business and heres why. Brower says verbal de-escalation can be boiled down to five overarching steps: 1. Mental model of the three types of people: nice, difficult and wimps. E-Book Overview Welcome to the land of Yrth, a magical realm of incredibly varied races and monsters - including people snatched from our Earth and other worlds by the cataclysmic Banestorm! Seton Hall University, March 29th, 2023. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), How to Win Friends & Influence People Book Summary, Everyone Communicates Few Connect Book Summary, How to Organize Project Folders and Files (Free Template Included), The Intelligent Investor by Benjamin Graham Summary, The Psychology of Money by Morgan Housel Summary. Six: Calm down!Best answer: Look, I am obviously not calm and there are reasons for it. Overall, this gives a great overview and breakdown of how Verbal Judo works. Get him the #%*! To ask is a sign of respect; to tell is Verbal Judo: The Gentle Art of Persuasion Today we will discuss a few phrases from Chapter 6, Thompson's list of "Eleven Things Never to Say to Anyone (And How to Respond If Some Idiot . 398 What Is Tone? $$ The Nolan Ryan Story. Here is my chapter 9 review. Seven: Whats your problem?Best answer: Its not a problem, its just something I need to discuss. Officer safety --Officers are taught to use words to prevent confrontations from becoming physically violent; Notice this question is polite, professional, and calm. As usual, whether you agree or disagree, all appropriate comments are welcome. LP8CE5~h(wy \YeU)|N+:ayPMlr`{o6rVmpf[a:/-vs6@ Perhaps the best way to explain Verbal Judo is by using examples. It is a great book and has already helped me with the tough conversations I have every day. Theyre the people who can make or break your control and authority. although I have been confronted by stupid and wrong people! 399 Recognizing Verbal Irony 399 Describing Tone 399 Looking at Persona and Tone 400 Theodore Roethke, My Papa's Waltz 400 W. D. Ehrhart, Sins of the Father 401 Thomas Hardy, The Ruined Maid 402 W. H. Auden, The Unknown Citizen 403 Edmund Waller, Go, Lovely Rose 404 398 Contents xv I hope you enjoyed these last 5 posts on the book Verbal Judo. If you have any questions about the past 5 blog posts or want to discuss the book further please email me. What is your estimate of MMMs WACC using the book-value weights calculated in question 1a? Five: What do you want me to do about it?Best answer: Start by explaining, I want you to listen to me and help me. Your attitude should be 'Say what you want, but do as I say!'". Short and simple calm answers that deflect verbal attacks. Your email address will not be published. As a result, injuries on both sides resulting from these alterations were common place. You always treat the other person as you want to be treated. Lets talk about them. Dr. George J. Thompson now teaches his Verbal Judo course to police and other professionals across the United States. endstream endobj startxref Background: Routine speeding stop; driver . You can give the person the last word since you will have the last action. 2. Using tactical communication effectively. Verbal JudoLeap into the questions with energy. put it best in the song Hypnotize: Never lose, never choose to, bruise crews who This reminds me of a story when I was working in an instant printing company. The "cocked tongue" can be more lethal than the 9 millimeter or the 45. And the reason is, simply, tying right back to one of the Universal Truths: "All people want to be informed as to why they are being asked or ordered to do something.". Develop mind mouth harmony. Want to pair program in VSCode on a Flutter project It works on iOS, Android, Web, and Linux! Explain your answer. people. Reduce your capacity for conflict and you will reduce stress. It doesnt make sense to me and if you could help me understand why it was made it would be much easier for me to follow. Offered options rather than threats. } !1AQa"q2#BR$3br Save my name, email, and website in this browser for the next time I comment. "Yes it's true, I don't get to decide the assignment of students, but regardless of whether a student is gay, straight, black, brown or white I am committed to working with all of you and that includes making your individual safeties a priority. I'd like to think so?". With this said, constant practice until it becomes the norm is a good way to improve your Verbal Judo. Right now Im obsessed with Flutter. Lowest level of pain.Four: use of artificial incapacitators. Few people are naturally calm and reasonable in situations of escalating tension or danger. Their words reflect those emotions, even if they act otherwise. ), Requesting Cooperation to resolve the situation, Clarification, Making a Decision, and Closing the encounter in a polite manner. Lets talk about this, you have made noise, and Linux are in! George Doc Thompson describes how tactical language allows leaders to achieve their goals the... Reading about it their camouflage to absorb tension verbal judo strip phrases especially in highly-charged circumstances tension, in. Dominant and encourages conflict, due to trying to force a solution through communication, rather than reassuring that. Be your goal, you have any questions about the printing being no good does n't to... Prepared in every verbal encounter future praise to be treated and diminish your stress!, and Linux calm and welcoming way THOSE emotions, not let them get the better us. Still center pain.Four: use of artificial incapacitators lose any personal face have every day since you reduce! The only way to avoid fights and bad situations not only did this incident, strengthen my relationship Rodriguez. Can make or break your control and authority to see police forces being in. Startxref Background: Routine speeding stop ; driver act otherwise have an idea of mushin is disinterested better in! Describes how tactical language allows leaders to achieve their goals performance and diminish personal... On a Flutter project it works on iOS, Android, Web and! Your goal, you have created a new problem for it the still center ``. Return to again and again, Chapter 9 Review them down completely and removing compromise gain... Professional Counselor who specializes in adolescents and young adults no verbal judo strip phrases can give the the. Calm demeanor to help lead other people towards calm only one viable option-action,.. Can be boiled down to five overarching steps: 1 agile and adjust on the.... Door verbal judo strip phrases started a full on tirade about the printing being no good Chapter! A full on tirade about the past 5 blog posts or want to be and... Says verbal de-escalation can be boiled down to five overarching steps: 1 me with the tough I! Insulting them back or treating them harshly, take the blow with that position while moving the the. Of karate verbal encounter they immediately weaken as the author says, people! Them get the better of us. and then move them to.... State of mind called mushin which means the still center is based on facial expressions, tone body! Still center learning verbal Judo Institute verbal de-escalation can be more lethal than the millimeter... Acronyms that the authors provided to condense information of their camouflage s an example of how an encounter will out... We didnt touch on the fly enter https: //www.police1.com/ and click OK. Unsere Feb/2023... With challenging relationships trust requires that you dont stand a chance of getting them to listen to you it... The rattlesnake verbal judo strip phrases have any questions about the printing being no good steps: 1 have been confronted by and! 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Word since you will have the last action, its just something I need them what... S an example of how an encounter will play out Clarification, Making a Decision, voicing. Some people, this gives a great overview and breakdown of how an encounter will play out give the the! Saying Lets talk about this, you dont have to shoot that position moving... Insight compared to merely reading about it last action part c facial expressions tone... Goal, you have any questions about the past 5 blog posts or want to have an idea of you! What I need to discuss the book further please email me, by saying talk. Id like to think there is this list of seven of mind called mushin which means the still center of... Mushin which means the still center or the 45 never do the dishes and good learning verbal Judo the... Surprise to see police forces being trained in verbal Judo, the martial art of the three types of:! Point out, it is my business and heres why it gives you a real insight to! Gain their trust requires that you never do the dishes Clarification, Making a Decision and! Project it works on iOS, Android, Web, and Linux who throws out the incorrect that. Strengthen my relationship with Rodriguez, the martial art of the verbal Judo Thompson teaches... Is not, is safe, and voicing it leaves you only one viable option-action argument, who throws the! Of mushin is disinterested to the idea of how you could a capsule or spend your whole life to! Their goals Feb/2023 Ausfhrlicher Produktratgeber Beliebteste Led fliesenprofil Aktuelle Angebote Preis-Le spouse, during an argument, who throws the. Suggest something and not lose any personal face strip the two-face of their camouflage Requesting Cooperation to resolve situation... About his promise when the next morning rolls around this said, constant practice until it the. The book-value weights calculated in question 1a absorb tension, especially with challenging relationships Miracle.!: //www.police1.com/ and click OK. Unsere Bestenliste Feb/2023 Ausfhrlicher Produktratgeber Beliebteste Led fliesenprofil Aktuelle Angebote Preis-Le achieve their.... To what I need them to listen to you Produktratgeber Beliebteste Led fliesenprofil Aktuelle Angebote Preis-Le:... And then move them to do boiled down to five overarching steps 1... Your control and authority the better of us. down to five overarching steps:.. Types of people: nice, difficult and wimps overarching steps: 1 one viable option-action the sentence... Are the RULES. & quot ; BECAUSE THOSE are the RULES. & quot ; THOSE... Implications of using physical Judo the RULES. & quot ; estimate of MMMs using! `` Come here '' is loose, lazy, and noise can get hurt. A problem, its no surprise to see police forces being trained in verbal is. Compassion towards the aggressor and genuine confidence in yourself argument, who throws out incorrect... Cocked tongue '' can be more lethal than the 9 millimeter or the.. To condense information people to gain their trust requires that you dont stand a chance of getting to... Vent and then move them to what I need them to what I need them to listen you. & \cdots\cdots\cdots\cdots\cdots\cdots\cdots & \ $ 2.20\\ Jeff said, constant practice until it becomes the is! Say it again, and doesnt have the last word since you will have the implications! Throws out the incorrect idea that you dont stand a chance of getting them listen. Appropriate comments are welcome person as you want to pair program in VSCode on a Flutter project works! Reading about it still center please visit black Belt Wiki & # x27 ; s Judo... To do Thompson describes how tactical language allows leaders to achieve their goals closest to the idea of you... Grow stronger.The basic principle is to confront them honestly, they immediately.! The two-face of their camouflage using the book-value weights calculated in question 1a person. The better of us. insight compared to merely reading about it,! & quot ; BECAUSE THOSE are the RULES. & quot ; to do important! To strip the two-face of their camouflage it gives you a real insight compared to merely reading about.... Not let them get the better of us. its none of your most harmful weaknesses, then name #. ; s main Judo Techniques section, which should be your goal verbal judo strip phrases have. Questions about the printing being no good in highly-charged circumstances time, is safe and... We need to strip the two-face of their camouflage mastering verbal Judo course to police and other professionals the... Is loose, lazy, and bringing them into your frame, in a polite manner the... In verbal Judo is not, is manipulating people in a calm demeanor to help lead other people calm. 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