Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Attleborough I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. order repeat prescriptions. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. If you still need help with using Patient Access, you can visit our Support Centre online. Attleborough In future you may wish to consider registering for our Online Services. If you need to add or change your nominated pharmacy, follow the steps below. Normally I have meds delivered, which has been an excellent service. Analytical cookies send information to Google Analytics. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Sorry for any inconvenience. Repeat medication. NHS self-referral. see parts of your health record, including information about medicines, vaccinations and test . Care Quality Commission Inspection Ratings. At such times we then continue to offer telephone access but only for urgent requests. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. 56.78% were satisfied, of 213 respondents. I was hold for over 2 hours, next in line to be answered and got cut off. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. [subject to staffing levels as a result of Coronavirus]. If not, you'll need to order your medicines from your GP surgery each time. Diabetes - Managing Blood Glucose Level (HbA1c). You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Please do not use this message box to request other items of medication or send enquiries to the surgery. Messaging. We would also like to use analytical cookies to understand how our site is used and improve user experience. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. She was told to have it checked after 4 days. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Check with your GP practice to see if they offer the service. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. The website wasnt working. More information on the service can be located here. NR17 2AS Map, Queens Square SurgeryQueens Square Minor surgery (e.g. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. By asking your local pharmacist to request on your behalf. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Attleborough View and share your medical record. Please try again in few minutes. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Ask your GP surgery how you should let them know when you need your repeat prescription. Thank you for your feedback. As I type this I am number 15 in the call queue! Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. NR17 2AF Map. Find out about how the NHS self-referral button feature works and who to contact with any questions. My mother left hospital with a head injury. By asking your local pharmacist to request on your behalf. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. There are also other online services and apps you can use to order a repeat prescription. If you take medicine regularly you'll usually have a repeat prescription. Attleborough surgeries take not it can be done. Proxy. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Attleborough Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. By continuing to use this site you are agreeing to itsuse of cookies. In the past 2 weeks we have moved over to a new clinical system. Attleborough We do not accept telephone requests for repeat prescriptions. We try to reserve our GP appointments for patients with more serious health problems. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Attleborough Only your overall rating, comment and name (if disclosed) will be visible online. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. We would also like to use analytical cookies to understand how our site is used and improve user experience. My Account. Page last reviewed: 21 August 2020 These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Attleborough Website and Digital Marketing by White Bear. We've put some small files called cookies on your device to make our site work. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Order Now. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. View NHS information about opening hours, contact details, directions, appointments and GP service details. This means you can order your medicine when you need it without having to see a GP until your next medicine review. We are sorry for the experience you had when trying to contact the Practice by telephone. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Manage an account on behalf of another patient or relative. Flu vaccinations - Aged 65 and over group. If you wish to use this service please complete our Delivery Service form. NR17 2AS. NR17 2AF Map. Cant get through on phone. NR17 2AF Map, Station Road SurgeryStation Road If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. NR17 2AS Map, Queens Square SurgeryQueens Square Medical record. You have nominated your pharmacy of choice. We continue to work to resolve these issues as soon as we can. NR17 2AF Map. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy You . What has happened to this surgery? Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Attleborough When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Health services you can access online. NR17 2AF Map. You can now submit a request for your repeat medication using the internet. 42.50% detected by practice, out of 120 new diagnoses. Accessibility Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. Staff Login, GP Website Design by iatro. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. The NHS App now requires newly registered patients to input an ODS Practice code. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Medical record. 76.88% reviewed by GP, out of 160 patients diagnosed. I believe that I may have an adult umbilical hernia. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. see communications between your GP surgery and other services, such as hospitals. We'll be in touch shortly. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Its very very poor service. Request repeat medication or managing existing requests. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. The website sends you round and around in circles. In future you may wish to consider registering for our Online Services. We've put some small files called cookies on your device to make our site work. Sleep like a baby. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Request repeat medication or managing existing requests. There is currently an issue with the Patient Access service. Let us know your preference. Or they might be able to let you know when it's ready to collect. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. Analytical cookies send information to Google Analytics. Manage an account on behalf of another patient or relative. If you would be prepared to tell us a bit more about who you are, please click We would like to apologise for the issues you experienced on this occasion. To check if you have an acute or repeat prescription, go to My record, then select Medicines. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. The Account option, which is visible once your name is selected. For more information about Smart Pharmacy, click here. We make it easy to register you and your family. Receive your test results, get a referral or tell us you've changed your home address. items per standardised prescribing unit (see definition). Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Let us know your preference. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. Patient does not provide medical advice, diagnosis or treatment. Please allow 2 working days before collecting your prescription. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. NR17 2AS Map, Queens Square SurgeryQueens Square removal of moles and skin lesions) - provided in-house; . Before you make your choice you can read more about our cookie policy. Feltwell Thetford IP26 4AD (01842) 828938. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. In the transfer over, all repeat medication also now needs to be newly authorised. View more. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? We will use a cookie to save your choice. Please allow 2 working days before collecting your prescription. Attleborough For more information, see the dispensary page. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Send secure messages to your GP. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. 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