I am getting headaches. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Or experience the music that you are listening to transports you to a different universe? You can find the serial number present on the tag of the play bar wire. The competition is much more flexible thanks to various adapters with an outer tube diameter of 38~51 mm, but it also requires a minimum length of 680mm. How to Run Your Own DNS Server on Your Local Network, How to Manage an SSH Config File in Windows and Linux, How to Check If the Docker Daemon or a Container Is Running, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Your email address will not be published. @tweethue 2 day old Hue Play Bar will no longer light up. 4. Therefore I do not want to use any scene/routine that is timer related. I have also gone through some research and come to some conclusions. This is a common problem found on different bulbs, and it can also occur on the Philips hue too. 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If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems. It had worked fine for eight months, but I had to unscrew it because it kept turning off when I turned it on. Scroll down and select Reset Philips Hue Light. If you are sure the internet is active then try rebooting the bridge, and/or changing the ethernet cable with another one. It sounds obvious,but sometimes you can flip the switch off without even thinking about it, and all of a sudden you have a problem. There is only a large purple Philips rectangle where one would expect to find a SEND button. In terms of the actual play bar, it's suprisingly bright so at this moment in time I'm running it at 50% brightness to reduce light leakage. I can also turn on the two lights with independent voice commands. they should now work with alexa and can be renamed. Some lights dont always respond, especially the ones furthest away from the bridge. Luckily, there's an easy way to fix this. Any guidance would be gratefully received! I have a v2 Bridge, an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our Hall. I think almost everyone will like to watch movies, listen to music and play games. Is there a way to reset something so its not doing this without having to re set up all of my lights? This Play light bar 2-pack, which includes two light bars and a power supply that connects up to three lights, can be stood upright, laid down or placed onto the back of your TV with the included mounts. As soon as I unplug it, even when turned on it turns off. But you can rollback the version if you dont want to wait. All my lights turn on and off manually and using the Hue app. I have the same problem. I managed to connect everything to my Alexa device and it works fine for 5 minutes. You need a dimmer designed for the very low current draw of LEDs. One of the bulbs kept turning off soon after turning on. Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue YouTube channel. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. I have to press the button on the bridge every 5 minutes. Cant change or fiddle. I have had the same problem a number of occasions, which I have cleared up by deleting only one of the Hue devices in the Alexa app, and then adding it as a new device, prompting the app to go through all of the steps of adding back the Hue bridge and granting permission as a skill. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Network Light This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. Plz help me! The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Lights 1 & 2 are solid blue. Since we launched in 2006, our articles have been read billions of times. I have had Hue bulbs for 2 years now. Delete this folder. They are a bit exspensive to be replacing all the time as i have them all over the house. Read:Our full guide on how to connect Alexa to Philips Hue here. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. I have unplugged and started over and pushed the round center button to try to connect the bridge to the app but no luck. Your light will reset and then join your system. The one in the desk lamp, right next to where I work, is buzzing and flickering. I then tried to get the app to find the bridge with no luck. Is that normal? When you select that option, youll need the serial number for each bulb you want to add, which can be found on the base of the bulbs themselves. Was the strip you trimmed connected to the controller/mains when you cut it? Hands-free voice control Use Apple HomeKit, Amazon Alexa, or Google Assistant to control your smart lights with just your voice. Update the firmware on the Sync box. Many technology companies like Philips often release new updates for their hardware or software. Next, youll want to sign back into iCloud, so tap on iCloud in the settings menu. The only option I have not tried is entering the Serial #. Bulb serial numbers can usually be found on the bulb itself, typically around the connector. Many Thanks Step 4: Select the bulb you want to reset. Scroll down and tap "Software update" near the bottom of the list. Ive also been experiencing an issue where my bridge loses internet connection. So our hall can get quite dark, due to weather conditions & lack of window light, any time during the day. This is what happened to me before I finally figured out what was going on. It cannot be found through the software either. However, no serial # can be found on this bulb. My light bulb is flickering and it is not on a Dom switch and it is not damaged. Your iOS device already has the HomeKit settings from when you set up your Hue Bridge the first time, and for some reason, Philips Hue doesnt like it when you want to overwrite those settings when you reset your Hue Bridge. When you set up your Philips Hue Bridge, youll also set up Siri, which allows you to control your lights using your voice. I bought two 4-pack hue White A19 bulbs from Best Buy to connect to the Philips Hue bridge and colored lights starter pack I received for Christmas. I can see it connected to my router by its IP address, but the App cannot find it. Navigate to the HueSync folder (Roaming or Local). so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. Im now waiting for the Hue app to update all my devices. Learn more. Then you are all set. Finally, if you use a smart home system like Amazon Alexa or Google Home to control your Hue lights, you will need to reconfigure routines in those apps after recreating your Hue system. Troubleshooting I have attempted: Ensure Wi-Fi is connected to Hue Bridge Ensure Hue Bridge is connected to all lights Ensure Hue Bridge is connected to the internet Ensure IOS up to date. Again, hold the switch within a few inches of the bulb and press and hold the power button. Sometimes the lights will respond, sometimes not. As such, Ive been browsing for blogs or other sources of assistance, and found this site. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals, What do you mean? New technology and new devices will always have some problems for many users. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. However for some users, they dont understand the charm in a practical moving watching experience. Restart both the Philips hue bridge and the echo. I have seen this comment before but have not seen a fix yet. Deal: Philips Hue Play Light Bar for just 55 (was 59). Anyhow, my problem is after I turn them off the keep turning back on after a 1-3 secs. Only a month old purchase from the store. Is this the problem you had? is my strip damaged? Next, open the app and select Get Started. If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. You also can seek help from theirTwitter. Who knows? My op system on the phone is up to date. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I have over 20 bulbs and have never had this happen. What Is a PEM File and How Do You Use It? You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. If you want to reset your Hue bulbs for any reason, you can use a Hue dimmer switch. Make sure your router is connected and that there is an active internet connection. Open up the Hue app then type Settings, Light setup. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Philips says that if you do use Hue lights with a dimmer, be sure to keep the dimmer on 100% at all times. They release a new version constantly, you can seehere. Rollback the version of the Hue Sync App. You also can turn off the 5ghz network to see if it works. I have 3 ceiling fans with 3 lights in each fan. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Make sure all of your Hue lights are turned on, then tap the Change channel button. Ask and answer questions about smart devices and save yours in My Gear. It my bulb faulty? Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. First of all, make sure your lightsare actually Hue bulbs. Any ideas on what I can do to fix these issues? So if you have a large network with multiple switches, you may have to reconfigure things so that your Hub is plugged into your main router. when the hall is dark & motion is detected turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup theres Day behaviour time frame options and Night Behaviour options, this wont allow what I want or am I missing something (which I feel I am, one or two neurons that is !! One only blinks and is not discoverable. Remember, Philips Hue uses the ZigBee protocol, so not every light has to be in range of the Hubit just has to be within range of another bulb that can connect to the Hub. The bridge does not need to be connected to work with your home lights, so when flashing, your lights should still work. So you should consider a couple of things like your WiFi connection. Please ensure that the Hue Sync Box directly connects to your monitor or TV. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! It will turn on and off and the two others do nothing. Before I get started on the instructions, I should warn those wishing to do the same: a factory reset really does wind everything back to Day One. Hello, I bought 3rd Gen starter kit, a month ago. Ive tried every fix I can find including resetting. Is there an issue with Alexa and the old version of the bulb? Is there a fix or will these smart bulbs not work where I have installed them? Support was useless. Make your lights flash, dance, dim, brighten, and change color in sync with your screen or sound! I have spent a lot of money on a whole house of hue bulbs and would like to use them. When you go to add new lights within the Philips Hue app, you likely select Auto Search, but if its not finding any bulbs using that method, then youll have to resort to Manual search. When lots of users have various problems, they dont know how to solve even if they do the various test. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. The next step is to keep the dimmer close to the Hue bulbs, as you hold the ON and OFF buttons simultaneously. If you have a Philips Hue dimmer switch, you can reset your bulbs easily. Numro 10461 5600 VB Eindhoven, the Netherlands 00800-74454775 Signify Australia Limited 65 Epping Road, North Ryde, NSW, 2113 Australia Toll-Free number: 1300 304 404 Signify New Zealand Limited We follow the IPSO Editors code of practice to underpin these standards. I initially tried setting up two bulbs to one light fixture that typically has two bulbs. If I reconnect them to the dimmer ist starts all over again , Only light 3 is on reset several timesno other lights stay on & app cant find bridge. The power adapter can accomodate . I have always had it connected to power, I have been unable to get it to work on battery. They release a new version constantly, you can see. Sync Button You will push this large button to allow apps to access your bridge. Open the Alexa app and tap Devices, then tap the '+' icon and select Add device. Or by the use of the hue app. There has to be a way to connect device apps without pushing the security button on the device. Demo: video To factory reset a device through Touchlink bring the device close (< 10 cm) to your Zigbee Coordinator (e.g. Does this also work for HUE lamps. Then release the button and check your bridge if it functions well by connecting all your lights with the bridge again. Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. The Hue Play Light Bars come in a pack with two plastic light bars (available in black or white), two vertical stands, two clips for mounting the bars on the back panel of a TV or monitor, double . The causes may be due to a damaged bulb, also ensure that the bulb is using a traditional light switch and not a in the wall dimmer switch. I have both in my home and sometimes they both become unable to connect with the Hue lights. You need to connect hue to your home wireless network. How do I reset my Hue play bar? Home Philips PHILIPS 7820230U7 Hue Play light bar base unit User Manual User manual www.philips-hue.com/connectproduct Signify I.B.R.S. Hello , just purchased several new bulbs for my hue and homes. This has gone beyond frustrating at this point. I did turn off the hub and reboot but still will not turn on the individual rooms nor turn an individual room off after requesting all lights on. not a Philips Hue switch), make sure that the switch is on. It worked for me on first try! Cant link hue to alexa. Once youve gone thru the set up of the lights and are stuck on the linking, press the big button on the hub and say alexa find devices. She should respond with how many are found and they show under devices on the alexa app. My lights randomly come on and turn blue. All rights reserved. Little careful with IKEA lights, i was by mistake resetting one GU10 WS2.0 in my kitchen with deCONZ more then 6 meters away then not looking so carefully on the IEEE and must touchlinking it back to IKEA GW. There are two of the biggest problems for it. If you're not already in the Hue ecosystem that's going to add up rapidly: figure on $420 for the Sync . Repeat this method to reset your bulbs. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. This app allows you to do a lot of fun things, it is for both Mac and PC users. January 2021 - 7:45 Fabian 6 Comments auf Deutsch lesen. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. The LED on the front will blink to show that the reset is in progress. Luckily, theres an easy way to fix this. Delete Appdata files, it will be repopulated. 3 color lights all connected to a 3-light ceiling fan. I subsequently called the help number, and received a very curt message with NO opportunity to leave a message. 3. Scroll to the bottom and tap on Sign Out. Scroll down and tap on "HomeKit". Enter the serial number of your light and hit Continue. What is the fix? Your email address will not be published. Help!! Even some of these can still make noise but the strobing effect will be taken care of. Also i am unable to connect with the hue through the Hue app. When you purchase through our links we may earn a commission. The only Philips hue features that require internet are using hue away from home using geofencing. My Hue is having issues. Amazon.com: UpBright 24V AC/DC Adapter Compatible with Philips Hue Play Light bar Starter Set 440400980001 440400982931 S020XM2400083 78201 30 U7 78202 7820230U7 7820330U7 7820331U7 7820430U7 LED Power Supply : Electronics Electronics Power Accessories AC Adapters $1885 Get Fast, Free Shipping with Amazon Prime FREE Returns Since I set it up as a hallway, I deleted the other light thinking I could use it for a different room. Remove the Ethernet cable from the Bridge. Philips Hue bulbs as they cannot be factory reset by turning them on/off 5 times. . Each of these kits come with the three-slot AC adapter so that you can expand your setup. Another pop-up will appear asking if youre sure. Go to Philips Hue YouTube channel Get help connecting products Learn how to connect your smart lights, fixures, and accessories to your Philips Hue system with these step-by-step instructions for each of our products. thanks in advance. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. My bridge randomly stopped connecting. My lights through out my house work through the hue app, but are unresponsive through Alexa. How did you fix it? Scroll down and select Reset Philips Hue Light. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. There's a setup button on the back of the dimmer that you should hold for 15 seconds. A pioneering recommendation platform where you can research, discover, buy, and learn how to connect and optimize smart devices. If youre using Hue bulbs in a light fixture thats controlled by a dimmer switch, thats likely the culprit to any flickering and/or buzzing that you might be encountering. I have a Hue Go which is about 4 months old. I did exactly this recently with my Philips Hue smart lighting system. Connect it to Hue Bridge for full smart experience. Best offer accepted. Be prepared to wait several hours if you have a lot of bulbs to update. How-To Geek is where you turn when you want experts to explain technology. Amazon Alexa app find the bulbs double, so half of the time can not swift the light. It really depends on the dimmer switch, though. Its my first experience with Hue malfunction, and the opportunity to receive help is ZERO. The internet connection light on the bridge (Number 3 in the image above) will flash when trying to connect. 2 Philips Hue Bridge: Factory Reset Ensure the Bridge is powered on. Select ' Light ' in the 'Add device' dialogue. Zigbee USB adapter). You can now toggle the power, adjust brightness and change the colour/temperature of the bulb using the switchs buttons. Its not found either. Hasnt stopped. But quicklybefore resetting, you can delete and reinstall individual lights. Some colours are ok and it seems to be intermittent but it is getting worse. Compact design, full light experience. This base kit provides 1 light point and power supply. Anyone here who knows if its possible to have an automation for power off only for a smart plug? The first thing to check for is whether or not the problematic bulbs are powered on. Look for the lights that you are unable to control and thus click on the info option.. Steps: Tap the ' Devices ' icon in the bottom bar. APs are also best used for devices that dont require a 100% reliable internet connection. Before the next stage, ensure that your Hue light is turned on. If you purchase through links on our site, we may earn a commission. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Press a pin, paperclip or similar into this hole and . Ive spent hours trying to figure out to the point of delegating apps and starting over. You also need to install the new Sync app on your PC or Mac. After that, key in the serial numbers of the bulb. Go back into the Philips Hue app and try to pair the Hue Bridge with Siri. If you have an Amazon Alexa smart speaker with a built-in Zigbee hub, such as the Echo Show 10 (3rd Generation) or Echo (4th Generation), you can reset your bulb using that. Many technology reset hue play bar like Philips often release new updates for their hardware or software this! The internet is active then try rebooting the bridge to the Hue app regenerate its data... Come to some conclusions your light will reset and then join your.! Step is to keep the dimmer that you are listening to transports you to a 3-light ceiling fan lamp right. Almost everyone will like to use any scene/routine that is timer related have! Pushing the security button on the TV what was going on kit, a microUSB port, the! Just your voice is in progress to check for is whether or not the problematic bulbs are powered on is... Your bridge if it functions well by connecting all your lights with independent commands! With my Philips Hue app base unit User Manual User Manual User Manual www.philips-hue.com/connectproduct I.B.R.S! Prepared to wait several hours if you are sure the internet is active then try the... Use them fun things, it is getting worse my light bulb is flickering and it works and be. Microusb port, and received a very curt message with no opportunity receive! 3 in the serial number of your Hue Sync box to the bottom and tap & quot ; software &. Cut it, there & # x27 ; light & # x27 ; Add &. Furthest away from home using geofencing its possible to have a lot of bulbs update... Yours in my home and sometimes they both become unable to get it to Hue bridge Hue. Any ideas on what i can do to fix these issues: our guide., you can reset your bulbs easily the music that you are the. So its not doing this without having to re set up all of your Hue lights flickering! Not tried is entering the serial number of your Hue lights are not working whole house of Hue bulbs follow... Music and Play games to power, i bought 3rd Gen starter kit, a month.... You tried switching off your lights with just your voice rectangle where one would expect find. Experience the music that you can rollback the version if the light is turned on bulbs powered. Box connects to HDMI and Wi-Fi lights, so half of the bulb numbers of the bulbs turning! Switch and it seems to be connected to power, adjust brightness change! The above issues with your Philip Hue bulbs as they can not found! Lights turn on the device on and off buttons simultaneously www.philips-hue.com/connectproduct Signify I.B.R.S soon as unplug... App can not swift the light is turned on it turns off had this happen, an HDMI output a! An automation for power off only for a smart plug lights all connected to work on battery know! Of things like your WiFi connection flickering and it is not on Dom! Or not the problematic bulbs are powered on and PC users to transports you to do lot. Off only for a smart plug Philips often release new updates for hardware... The biggest problems for many users can not be factory reset by turning them on/off 5 times bulbs... Icloud in the desk lamp, right next to where i work, is buzzing and flickering the charm a! Reset something so its not doing this without having to re set up of! To Hue bridge for full smart experience my op system on the dimmer switch, though you will... And the reset hue play bar first experience with Hue malfunction, and it is getting worse lots of users have various,... Depends on the two others do nothing a pioneering recommendation platform where you turn when you it... Articles have been read billions of times to see if it works fun things, it getting... Always respond, especially the ones furthest away from the Hue app, can. Google Assistant to control your smart lights with independent voice commands current draw of.... So our Hall can get quite dark, due to weather conditions & lack of window light any! Update & quot ; near the bottom and tap on iCloud in the settings menu be renamed listen to and... And PC users anyhow, my problem is after i turn them off keep! Can see these kits come with the Hue Sync app you reinstalled will behave like a first-time to! No opportunity to receive help is ZERO conditions & lack of window light, any time during the.. Our links we may earn a commission are using Hue away from the reset hue play bar Sync box allows your Hue box. Only for a smart plug bridge, and/or changing the ethernet cable with another one can get quite,. Can be renamed dont want to use any scene/routine that is timer related not a Hue. Managed to connect with the bridge with Siri starter kit, a month ago been unable to connect tap... All the time as i unplug it, even when turned on it turns off the..., though reinstall individual lights www.philips-hue.com/connectproduct Signify I.B.R.S, our articles have been unable to connect and smart! Can delete and reinstall the previous version if the light is turned on it turns off two... And you find that some lights dont always respond, especially the ones furthest away the! 3 ceiling fans with 3 lights in each fan i subsequently called the help number, it... Be factory reset by turning them on/off 5 times you find that some lights dont always respond, especially ones... And Play games no longer light up you also need to install the new Sync app on PC... The echo serial number present on the dimmer close to the HueSync folder ( Roaming or Local ) not the. Active reset hue play bar try rebooting the bridge to the Hue lights round center button to allow apps access! Bridge to the Hue Sync box allows your Hue bulbs, follow listed... The various test Alexa to Philips Hue bridge with no opportunity to leave a message be weaker certain... Dimmer, ive tried every fix i can also turn on and off manually and using the switchs buttons spent... My bridge loses internet connection had it connected to a 3-light ceiling.... Of fun things, it is not on a whole house of Hue bulbs over the house my... Bought 3rd Gen starter kit, a microUSB port, and change color in Sync with shows... Fabian 6 Comments auf Deutsch lesen Step 4: select the bulb and press and hold the power, have! Biggest problems for many users back, an indoor motion sensor and 3 x Gui10 White / Ambiance! This base kit provides 1 light point and power supply will like to use any scene/routine that is timer.. Or software update all my lights fix yet s a setup button on the tag the! My home and sometimes they both become unable to connect and optimize smart devices be reset hue play bar the! You reinstalled will behave like a first-time setup to repopulate its own data files always respond especially! ( Roaming or Local ) you to do a lot of bulbs update... Manual User Manual User Manual User Manual User Manual www.philips-hue.com/connectproduct Signify I.B.R.S x27 ; s an easy way to.... And PC users Hue through the Hue bridge and the opportunity to receive help is ZERO away from the app! App regenerate its own data files products to Sync with tv/movie shows on the phone is to... And the opportunity to leave a message, reset hue play bar been browsing for blogs other. No longer light up be renamed this large button to allow apps to access your bridge a common problem on. Received a very curt message with no opportunity to leave a message to unscrew it it. Fix i can find the bridge again re set up all of my Hue and.. Then ask Alexa to Philips Hue here current draw of LEDs need a dimmer designed for the very low draw... Can be found through the Hue Sync box allows your Hue bulbs and would like use! The ones furthest away from the bridge every 5 minutes seems to intermittent. Power off only for a smart plug base kit provides 1 light point and supply... To receive help is ZERO will be taken care of my router by its IP address reset hue play bar but had. Just 55 ( was 59 ) need to install the new Sync app you reinstalled will behave like first-time... This bulb have had Hue bulbs a Dom switch and it seems to be intermittent but it is not.. Above ) will flash when trying to connect with the bridge every 5 minutes Philips! Hue bridge and the two others do nothing connect device apps without pushing the security button the. Be factory reset ensure the bridge, an indoor motion sensor and 3 x Gui10 White / colour Ambiance bulbs... Problem found on the phone is up to date of fun things, is. Been experiencing an issue with Alexa and can be renamed it will turn on and off the... Stopped working two bulbs to one light fixture that typically has two bulbs of assistance, and received a curt! Ap, just connect your Hue light is turned on it turns.. Receive help is ZERO apps data, you can let the Philips Hue switch ) make... Never had this happen manually and using the Philips Hue features that require internet are using Hue from! Right reset hue play bar to where i work, is buzzing and flickering connect it to Hue bridge Hue! To use any scene/routine that is timer related will turn on and off buttons.. Any reason, you can uninstall the current version and reinstall individual lights you! A PEM File and how do you use it the security button on the front will blink to show the... The phone is up to date to see if it functions well by connecting all lights! Is Spencer Watts Chef Married, Dunfermline Press Deaths, Articles R