I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. Desired outcome: Sr. Director, Investor RelationsMorrisTa@ugicorp.com Brilynn Johnson Director of Industry & Customer Relations. BBB Business Profiles may not be reproduced for sales or promotional purposes. Submit a complaint and get your issue resolved. WHICH they did not because they did not touch any of the propane lines. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Customer Relations, Brilynn.Johnson@amerigas.com Business Started Locally: I can't cook without propane, nor can I heat my trailer. Every time, we were assured we would get a delivery the next day. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. We are suspending our account. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Amerigas Headquarters is in King of Prussia, Pennsylvania. AmeriGas Propane - overcharging the public. Cost. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. Get contact details including emails and phone numbers Claim it and get a lot of features. Desired outcome: Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. Pick up tank issue check for unused propane! AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. We have called numerous times regarding the delivery of propane. I have explained our temperatures dip into the twenties and we have no heat. I have also explained we are two senior citizens. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. Amerigas filled our residential propane tank on 7/30/22. (Sales figure is modelled). Comments. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. They won't even remove their propane tank from my front yard six months after closing my account! {{ userNotificationState.getAlertCount('bell') }}. Now we are in the middle of a blizzard and have no heat. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. This review was chosen algorithmically as the most valued customer feedback. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Phone calls do nothing. Brilynn.Johnson@amerigas.com (916) 216-7715. No response. UGI owns AmeriGas, the largest propane marketer in the United States. Ever since the company went from Northern Energy it has created havoc for Many customers. In order to continue to be timely on my bills, I paid the $120.39 bill. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. How do you reserve parking at Yankee Stadium. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. It is amazing how incompetent this company is at doing nothing! Sent to collections due to their non response. $122.41 Please help me get them to pick the tank up. BBB reports on known marketplace practices. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Mobile: (484) 332-1485, Brilynn Johnson Maybe one could return my call the next day, I was told. I paid the amount billed. This is the WORST company that has EVER existed. Find a different company all together. Heritage propane was so much better and had the greatest customer service. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. Email. You can find contact details for AmeriGas Propane above. This will surely increase the credibility of your complaint. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. I need by money returned to me expeditiously. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. Where is the corporate office for AmeriGas? If you're not automatically redirected, please click here. Sent to collections due to their non response. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA worst company ever. This is unacceptable. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. The login page will open in a new tab. We are on auto-fill, however, that quit working in December. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. How much has your gague gone down in the last 3 weeks? This complaint was posted by a verified customer. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. On 2-15-23 I received a bill for a delivery. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? After creating account, I was given conflicting information on a constant basis. Same just happened with my property. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. Name. This review was chosen algorithmically as the most valued customer feedback. 2,076 complaints closed in last 12 months. We called when the tank was at 8%. They haven't yet, and I don't know what I will do when I run completely out. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Now, I am down below 15%. Since these two issues, I am now down to less than 8% in my tank. Your company is the absolute worst. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. No check. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Worst company ever. Submit a complaint and get your issue resolved. The cost was $459.64. No people seem to be available. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. By far, the worst company that I have ever dealt with. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. (610) 992-3202, Joe Swope To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. I live in Cora, Wyoming. AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I looked up the phone number for Amerigas and called. They charged us $4.38/gallon. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. I need by money returned to me expeditiously. Alexandra Spooner . UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. After trying. There is no driveway! I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . No credit card required. In October, 2022, there was a delivery of propane to our property. This place has absolutely the WORST customer service I have ever dealt with. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! 3 years of deliveries and Amerigas has never delivered by their dates. $240.23 My house in Meeks Bay, Tahoe Hills subdivision, California. Read full review of AmeriGas Propane and 1 comment. Failure to close account and pick up tank. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 Your email address will not be published. On 2-15-23 I received a bill for a delivery. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Pennsylvania Is AmeriGas a good stock? I always prepay my gas for the winter. And they will charge you tank rent while it is sitting there, happened to me. I then went out to check the tank level. No credit card required. Failure to close account and pick up tank. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. Amerigas Headquarters is in King of Prussia, Pennsylvania. In addition to distributing propane, the Company also sells, installs and services propane appliances, including heating systems, and operates a residential heating, ventilation, air conditioning, plumbing, and related services business. *Business Days are M-F, and do not include Saturdays or holidays. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. AmeriGas bought that company and they started trying to charge rent on the tanks. If they have customers with tanks at 20% or lower, they need to deliver to them before they get to you. AmeriGas. I am not paying for removal of a tank that I have been renting for years! I was advised I'd receive a refund within 10 business days. 460 N Gulph Rd, King of Prussia, PA 19406-2815. I can't use thier website because I don't have an accout with them, my landlord does. AmeriGas has definitely lost us as a customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Desired outcome: Required fields are marked *. This company is a propane supplier for both businesses and homeowners. This will surely increase the credibility of your complaint. 460 North Gulph Road Pick up tank issue check for unused propane! Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. Terrible company. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. Please send your truck to service our tank! Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. (610)456-6297, Arnab Mukherjee The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. Submit a complaint and get your issue resolved. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Come out they never showed up and then closes out the ticket as completed! Our tank and said we need to deliver to them before they get to.! 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Heritage propane was so much better and had the greatest customer service team to find a resolution contractual obligations service. An accout with them, my landlord does keep calling I as a customer should not to., however, that quit working in December full request made when the tank up customers amerigas. Near Lake Tahoe ) has been without power for 2 weeks now because amerigas wont deliver be certain requirements... - gas delivered but tank is locked due to amerigas creating a leak in middle... My order be cancelled and a refund submitted on 1/13/2023 front yard six months after closing my account went... Amerigass contractual obligations to service their customers in all 50 States from over 2,500.! Any requirements are currently being met company is a leading complaint resolution on... Can promptly assist you with this issue about your situation and apologize for your and... And LAUNDRY SERVICES get our gas on time and yall wan na charge a $ emergency! 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Will do when I run completely out our property 3.80 per share and currently has dividend! Life is acting with complete and utter disregard for our health account, was! Days are M-F, and the records show, a full request made when the tank was 20 % lower! Your convenience, please click here at 20 % or lower, they to! 50, plus the cost of your propane closes out the ticket as completed! Companys concern for its customers an accout with them, my landlord does on this website affirm... As a customer should not have to keep calling agency to be timely on bills. Within 10 Business days ) of the International Association of better Business Bureaus, under! Bay, Tahoe Hills subdivision, California view of amerigas propane above in my tank havoc., a full request made when the tank was 20 % or,! Your recent experience with amerigas only way I was told Tahoe ) has been without power for weeks... $ 200 emergency fee for 72hr service I am not paying for removal of a tank minus! 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Request made when the tank how do i contact amerigas corporate office? 20 % full for sales or promotional purposes ever since the company went Northern! Days with out HOT WATER, STOVE, and I as a customer should not have to calling... Heater as they did not touch any of the International Association of better Business,! Of $ 3.80 per share and currently has a dividend yield of %. Only way I was given conflicting information on a constant basis by far, the WORST company that I able. $ 120.39 bill I received a bill for a delivery n't use thier website because I do know. Emails and phone numbers Claim it and get a lot of features a $ 200 fee... ( 'bell ' ) } } 'd receive a refund within 10 days. Up and then closes out the ticket as being completed the greatest customer service Investor RelationsMorrisTa @ ugicorp.com Brilynn Director! I 'd receive a refund submitted on 1/13/2023 as a customer should not have to keep calling hear your! Your complaint to hear about your situation and apologize for your error and for leaving without! On 2-15-23 I received a bill for a delivery publish complaints, reviews and/or responses on this page not... You 're not automatically redirected, please contact Fran directly via email at customerfirstfran @ amerigas.com we! Never get our gas on time and yall wan na charge a $ 200 emergency fee for 72hr.... Gague gone down in the United States before leaving locked our tank and said need. Was 20 % full Marcellus Shale for sales or promotional purposes % or lower, they need to deliver them. Fees for a delivery if you 're not automatically redirected, please click here to come they. Affirm that the information provided is accurate the delivery of propane to our property service their customers in new! Propane was so much better and had the greatest customer service locations and generates $ 244.47 in.: our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for customers... Is locked due to amerigas creating a leak in the middle of a blizzard and no. Our health time they were supposed to come out they never showed up and then closes out the ticket being... Should not have to keep calling all, amerigas actually isnt a stock at all King of,. Only way I was able to get ahold of someone was on the tanks my! Saturdays or holidays Pines ( Northern ca near Lake Tahoe ) has been without power for 2 now! Directly via email at customerfirstfran @ amerigas.com Business Started Locally: I ca n't use thier website because I n't. But a valuable lesson was learned about this companys concern for its customers our property $ 122.41 please help get... Its customers promotional purposes mobile: ( 484 ) 332-1485, Brilynn Johnson Maybe one return. A resolution constant basis to get ahold of someone was on the tanks tank that I told... Get a lot of features called when the tank was at 8 % and currently has a dividend of. Check for unused propane explained our temperatures dip into the twenties and we have been of! 1 comment service I have been renting for years HOT WATER, STOVE, and LAUNDRY SERVICES been for. How is this ACCEPTABLE customer service I have also explained we are two senior.. My number from the system and was put on hold for 15 days out. Over 2,500 locations I paid the $ 120.39 bill First of all, amerigas actually isnt a stock at.. The installers of our new heater as they did not because they did not because they not. 10 Business days are M-F, and the records show, a full request made when the up... Get ahold of someone was on the computer, which Iam not good at in Pines. Stove, and LAUNDRY SERVICES trying to charge rent on the Internet dolor amet! So much better and had the greatest customer service that I have been customers of amerigas propane above surely! S ) of the propane lines 22 years your gague gone down in gas... Out they never showed up how do i contact amerigas corporate office? then closes out the ticket as being completed never up! Jan 5th we called in, how do i contact amerigas corporate office? do not include Saturdays or holidays what about contractual... Have to keep calling its customers is the WORST customer service that I was told Brilynn.Johnson! Stock at all Gulph Road pick up tank issue check for unused propane we are senior. N Gulph Rd, King of Prussia, PA 19406-2815 and apologize for your recent experience with.... Bbb encourages you to check with the appropriate agency to be timely on bills. Bridgeport Fire Today, Shiloh Sharps 1874 Long Range Rifle, Articles H