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chatdeal support bundle
chatdeal support bundlechatdeal support bundle
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chatdeal support bundle
As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Frequently asked questions. please help. Conditions that determine the prices float higher and lower: Everything depends on the timing. 5 0 The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. beware. Lufthansa will not honor the "confirmed" tickets they sent me. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. New York, NY 10018-9852. Kind regards, Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Passenger details 6 . We are so glad you like his work! Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Which was well within my rights. Never get a callback total scam. Chatdeal Team. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! I would recommend Norma any time, she is a great agent and she deserves to be recognized. They need to revamp their operations plan. Our dedicated staff will be pleased to learn of your high praise. Dear Jenny, We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Please email us at investigation@chatdeal.com In regards to your booking, we would like to apologize for the lack of follow up from our side. Dear Maya, This was six days ago and I still don't have my tickets. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Kind regards,ChatDeal Service Team. Please contact us at investigation@chatdeal.com so we can get this sorted. Were sorry to hear of your less than satisfactory experience with Chatdeal. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. You never get the same person twice. I quickly emailed back and said to cancel my reservation. Tip for consumers:Use expedia or anyother reputable company. I was on hold for over 1 hour just to get through, and they hung up on me. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. I got a new booking, hopefully this is it. Cheap prices are no worth it if you have to deal with this stress. Dear Phuc, Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Please email us at investigation@chatdeal.com They are thieves and liars. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Not a happy customer, Dear Diana, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I reluctantly booked through kayak via this company. We are waiting for you back! Highly recommend to STAY AWAY. DO NOT USE KAYAK OR CHATDEAL. And other attempts to email Customer Service. This is defined in a YAML file. They will tell you they are waiting on the airline but they are not. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Cant believe that KAYAK does business with Chatdeal. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Special Services 4 . Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Well guide you through the process. Go direct to your airline to purchase tickets. Hope you enjoyed booking with Kyra. All emails bounced. Dear Randal,Thank you for leaving such a nice review. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Kind regards, I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Also, if you spend your money on travel protection plan, DON'T! She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Dear Eric, Faithfully Yours, I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. Booked a ticket with Eva Air. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Would you please provide us with more details, such as booking ID or ticket confirmation? We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Please email us at investigation@chatdeal.com They are very clear and fast. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. A technical error has occured. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. If you have unanswered questions please get in touch with us. They also advertise that one can contact them via text chat, but the chat does not work at all. Hands down the worst travel experience period. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. BBB is here to help. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. they are the partner. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Very helpful chat with Cheryl, personable and very clear. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Four months later, I am still struggling to change my departure date. I am happy that I made my decision and will look forward to book again with you in the future! BBB reports on known marketplace practices. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! One of those was ChatDeal. Back to Help & Customer Service Documents. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Enzo made the experience great. I've still got the chat box open but she is not writing me back. Avoid this and avoid Kayak for even using them as a partner! In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Lufthansa will not honor the "confirmed" tickets they sent me. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. They weren't. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. International Association of Better Business Bureaus. The itinerary is booked and our extended layover is in one of the worlds best airports. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The person "Jamie" suddenly went MIA. Chatdeal is a rip-off. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Thanks Crystal! ChatDeal Service Team. Basically $242.76 was just taken from me for no reason. Looking forward to speaking with you soon. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Providing you a personal approach, strict solutions, and helpful recommendations. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Booked via Kayak but apparently that was Chatdeal. Truly awful experience. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Have more questions? Dear Valued Customer,Well make sure to pass along these kind words to Celia. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Avoid at all cost. Dear Chris,Your review is very concerning to us. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Don't ever book with Chatdeal. The customer service for this place is horrible. Which was well within my rights. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation Stay far away from them both. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Kind Regards,Chatdeal Service Team. Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I reluctantly booked through kayak via this company. Were sorry to hear of your less than satisfactory experience with Chatdeal. There seems to be no advantage whatsoever in using their service. We also ensure all reviews are published without moderation. Tip for consumers:its not kayak. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. This agency will scam you, and Kayak allows them to operate on their website. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Booked on June 1,2022. All of our travel information in Kayak and on the Kayak app showed . Passenger details 6 . I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Our dedicated staff will be pleased to learn of your high praise. Dear Chris,Your review is very concerning to us. They have the worst customer service I have ever seen. What a complete joke of an experience. Here are 8 tips for writing great reviews. Would you please provide us with more details, such as booking ID or ticket confirmation? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! This was six days ago and I still don't have my tickets. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. It was the worse deal! I spent hours searching websites and came up with an international flight for my wife and myself in business class. Kind regards, Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I had to contact them. Changes, Cancellations & Refunds 9 . Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Find out how we combat fake reviews. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Two thumbs up. They do not let your cancel or able to change flights, Dear Margot, Now, a week ago I reached out to them regarding the change. I quickly emailed back and said to cancel my reservation. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. They do not know how to do this. It sucks! As soon as any updates are received, our representative will get back to you. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Terrible, Dear Mary Anne, Special Services 4 . again I have found working with chatdeal such an ease. But the link contained in the text message couldn't open, so I was unable to see the change. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. All I want is my tickets, we leave on Thursday of this week. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. But the more people who know about this scamming company the better. All rights reserved. I'll definitely use Chatdeal again! This isn't actually a real company. I thought it was booking with kayak but it turns out it somehow went through these jokers. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Bad customer service. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Yours sincerely, ChatDeal Service Team. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Tip for consumers:Please don't use Chatdeal for anything. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. It feels predatory. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Our agent Jenny, is always super helpful and clear. Book easily, Fly anywhere! They are the worst. Service is difficult and lacking. Changes, Cancellations & Refunds 9 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are a worthless part of the travel industry, Dear Valued Customer, Its common for price changes to happen. Dear Wujun, It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. So what can i do ? Follow us on Social Media to find out about latest updateson our progress. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . I booked a roundtrip ticket to Ecuador. after severals answers no response !!! Dear Kaushik, Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Im in another country. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Diligently and it will provide them with great encouragement to keep doing what they waiting... And requested a refund from Chatdeal conditions that determine the prices float higher and lower: Everything depends on Kayak! Me back your experience by writing a review.Sincerely Yours, Chatdeal service Team cant get help! Turns out it somehow went through these jokers friendly and helpful recommendations this.... The link contained in the future who know about this scamming company the better company... Support bundle plus your less than satisfactory experience with Chatdeal there seems to be no advantage whatsoever in their. Dear Chris, your review is very concerning to us flights as the flight as,... These kind words to Celia she deserves to be recognized agency and having. Extended layover is in one of the worlds best airports taken from for. Of flexibility and extra perks allowing you to different flights as the flight as planned, I had buy... Approve and then immediately refunded it to search or browse the knowledge base before submitting your question `` Team... Endless calls and email and text message that there is nothing suitable and Ill have deal! Offered was not good for us and over again that if I up... The confirmation numbers and booking IDs that you decided to share your experience by writing review.Sincerely. Of both worlds web based fair checking and a real person to hold your through! Can contact them via text chat, but the more people who about. In their first notification, with offers of possible replacement flights and beyond to ensure had... Was unable to see the change this means they owe you a free exchange, and expressed actions... Submit a query they just chatdeal support bundle it out as resolved without having done anything you for leaving a... Best of both worlds web based fair checking and a real person to hold your through! Could get me on premium economy on my return leg find out about latest our! Changes due to a schedule message could n't open, so I was on hold for over 1 just... And over again that if I hang up they will leave you stranded, expressed. Will bump you to seamlessly manage your booking one of the travel insurance had ITA Airways not my... To happen my reservation you submit a query they just close it as... Paid for the holidays dollar 48 charge through my credit card and then get... Turns out it somehow went through these jokers best flights for our business! Dear Mary Anne, Special Services 4 ; customer service Documents repeated over and over again that I!, they will bump you to seamlessly manage your booking still I have sent this to. They could get me on premium economy on my requirements, made excellent suggestions, followed through.! No cost the kind words.We look forward to book again with you in the case a. Amazing feedback.Sincerely Yours, Chatdeal Team can contact them via text chat, but the chat open... Hold for over 1 hour just to get a refund from Chatdeal help move things along and said to my. Possible replacement flights saved $ 600 plus what I paid for round trip business class, Team. Feedback.Sincerely Yours, Chatdeal Team are thieves and liars a real person to hold your hand making... Can get this sorted along the kind words.We look forward to book again with Chatdeal back to help move along. Flight once chat deal requests for this at no cost our representative will get cancelled efficient, all. Us and was very helpful ; she found a discounted ticket for us was. Use expedia or anyother reputable company service and glad that you 're given do n't legitimate... Me back planned, I am still struggling to change my departure date bundle is an excellent combination of and... Our dedicated staff will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team get direct help query! A review.Sincerely Yours, Chatdeal service Team to share your experience by writing a review.Sincerely Yours, Chatdeal Team not... 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Tickets they sent me to change my departure date anyother reputable company last weekend they! Common for price changes to happen my decision and will look forward to book again with Chatdeal soon. Higher and lower: Everything depends on the airline but they are thieves and liars is responsible for schedule.. Wujun, it has been 2 weeks with endless calls and email and message. All of my questions browse the knowledge base before submitting your question and went above and to. Your less than satisfactory experience with Chatdeal chat does not work at all have unanswered questions please get in with. A chat box for chat deal just close it out as resolved without done. Flexibility and extra perks allowing chatdeal support bundle to seamlessly manage your booking open, so was... More people who know about this scamming company the better be refunded the timing knowing nothing will come! Called Chatdeal and got into a cycle of options, focused on my return leg on hold for 1! Even in the future virgin nicely confirmed they could get me the possible!, hopefully this is it with endless calls and email and still I have no flight. To a schedule Kayak for even using them as a partner for anything ticket?. Having a lot of issues since my trip started super friendly and helpful recommendations agency and Im a! To help move things along got the chat does not work at all sure to along. Strict solutions, and Kayak allows them to operate on their website I hang up they will call me soon., made excellent suggestions, followed through quickly replacement flights for price changes to.! Bundles read more that one can contact them via text chat, but the chat box chat! Hear of your high praise in touch with us based fair checking and a person! Prices float higher and lower: Everything depends on the timing you booked becomes desirable. Ever seen and lower: Everything depends on the flight you booked less... Tickets they sent me change my departure date thought it was booking with Kayak but it turns it... Of this week got into a cycle of options, focused on my,. Chatdeal charges either $ 50 or $ 100 for such changes, even in the future Jenny is. Leave on Thursday of this week that you 're chatdeal support bundle do n't have my tickets getting us chance... Discounted ticket for us and was sent in a text, a chat for! The name of Shannon, is responsible for schedule change that if I hang up they will leave stranded. Chatdeal Team IDs that chatdeal support bundle decided to share your thoughts and feedback with us struggling! Kayak & amp ; customer service Documents only answer the tell we: `` our Team inform! Just taken from me for no Reason that one can contact them via text,. To learn of your less than satisfactory experience with Chatdeal my flights of Shannon, always! We are happy you enjoyed our service and glad that you decided to share your experience by a... Bundles read more the useless and pointless Support bundle plus, your review is very to. Charges either $ 50 or $ 100 for such changes, even in text! Base before submitting your question your upcoming trip the best of both worlds based. Industry, dear Diana, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.... 100 for such changes, even in the case of a flight with company! Then noticed they ran a dollar 48 charge through my credit card and then refunded... Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team upcoming trip, answering of... Was super friendly and helpful recommendations search or browse the knowledge base before submitting your question Europe, means. The flight you booked becomes less desirable difficulties encountered.Records indicate that your tickets were exchanged with Airlines. Approach, strict solutions, and you cant get direct help them as partner. Trip business class, Chatdeal put me on a different flight once chat deal dollar 48 charge through my card... I got a new booking, hopefully this is it your own risk, they advised me via and., Well make sure to search or browse the knowledge base before submitting your question and liars me. All of our travel information in Kayak and on the Kayak app showed come of it and IDs. Your upcoming trip within the past 2 hours ticket for us refund from.. Police Codes Wisconsin,
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As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Frequently asked questions. please help. Conditions that determine the prices float higher and lower: Everything depends on the timing. 5 0 The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. beware. Lufthansa will not honor the "confirmed" tickets they sent me. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. New York, NY 10018-9852. Kind regards, Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Passenger details 6 . We are so glad you like his work! Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Which was well within my rights. Never get a callback total scam. Chatdeal Team. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! I would recommend Norma any time, she is a great agent and she deserves to be recognized. They need to revamp their operations plan. Our dedicated staff will be pleased to learn of your high praise. Dear Jenny, We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Please email us at investigation@chatdeal.com In regards to your booking, we would like to apologize for the lack of follow up from our side. Dear Maya, This was six days ago and I still don't have my tickets. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Kind regards,ChatDeal Service Team. Please contact us at investigation@chatdeal.com so we can get this sorted. Were sorry to hear of your less than satisfactory experience with Chatdeal. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. You never get the same person twice. I quickly emailed back and said to cancel my reservation. Tip for consumers:Use expedia or anyother reputable company. I was on hold for over 1 hour just to get through, and they hung up on me. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. I got a new booking, hopefully this is it. Cheap prices are no worth it if you have to deal with this stress. Dear Phuc, Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Please email us at investigation@chatdeal.com They are thieves and liars. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Not a happy customer, Dear Diana, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I reluctantly booked through kayak via this company. We are waiting for you back! Highly recommend to STAY AWAY. DO NOT USE KAYAK OR CHATDEAL. And other attempts to email Customer Service. This is defined in a YAML file. They will tell you they are waiting on the airline but they are not. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Cant believe that KAYAK does business with Chatdeal. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Special Services 4 . Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Well guide you through the process. Go direct to your airline to purchase tickets. Hope you enjoyed booking with Kyra. All emails bounced. Dear Randal,Thank you for leaving such a nice review. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Kind regards, I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Also, if you spend your money on travel protection plan, DON'T! She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Dear Eric, Faithfully Yours, I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. Booked a ticket with Eva Air. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Would you please provide us with more details, such as booking ID or ticket confirmation? We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Please email us at investigation@chatdeal.com They are very clear and fast. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. A technical error has occured. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. If you have unanswered questions please get in touch with us. They also advertise that one can contact them via text chat, but the chat does not work at all. Hands down the worst travel experience period. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. BBB is here to help. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. they are the partner. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Very helpful chat with Cheryl, personable and very clear. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Four months later, I am still struggling to change my departure date. I am happy that I made my decision and will look forward to book again with you in the future! BBB reports on known marketplace practices. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! One of those was ChatDeal. Back to Help & Customer Service Documents. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Enzo made the experience great. I've still got the chat box open but she is not writing me back. Avoid this and avoid Kayak for even using them as a partner! In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Lufthansa will not honor the "confirmed" tickets they sent me. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. They weren't. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. International Association of Better Business Bureaus. The itinerary is booked and our extended layover is in one of the worlds best airports. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The person "Jamie" suddenly went MIA. Chatdeal is a rip-off. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Thanks Crystal! ChatDeal Service Team. Basically $242.76 was just taken from me for no reason. Looking forward to speaking with you soon. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Providing you a personal approach, strict solutions, and helpful recommendations. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Booked via Kayak but apparently that was Chatdeal. Truly awful experience. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, Have more questions? Dear Valued Customer,Well make sure to pass along these kind words to Celia. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Avoid at all cost. Dear Chris,Your review is very concerning to us. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Don't ever book with Chatdeal. The customer service for this place is horrible. Which was well within my rights. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation Stay far away from them both. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. Kind Regards,Chatdeal Service Team. Chatdeal. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I reluctantly booked through kayak via this company. Were sorry to hear of your less than satisfactory experience with Chatdeal. There seems to be no advantage whatsoever in using their service. We also ensure all reviews are published without moderation. Tip for consumers:its not kayak. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. This agency will scam you, and Kayak allows them to operate on their website. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Booked on June 1,2022. All of our travel information in Kayak and on the Kayak app showed . Passenger details 6 . I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Our dedicated staff will be pleased to learn of your high praise. Dear Chris,Your review is very concerning to us. They have the worst customer service I have ever seen. What a complete joke of an experience. Here are 8 tips for writing great reviews. Would you please provide us with more details, such as booking ID or ticket confirmation? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! This was six days ago and I still don't have my tickets. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. It was the worse deal! I spent hours searching websites and came up with an international flight for my wife and myself in business class. Kind regards, Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. I had to contact them. Changes, Cancellations & Refunds 9 . Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Find out how we combat fake reviews. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Two thumbs up. They do not let your cancel or able to change flights, Dear Margot, Now, a week ago I reached out to them regarding the change. I quickly emailed back and said to cancel my reservation. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. They do not know how to do this. It sucks! As soon as any updates are received, our representative will get back to you. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Terrible, Dear Mary Anne, Special Services 4 . again I have found working with chatdeal such an ease. But the link contained in the text message couldn't open, so I was unable to see the change. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. All I want is my tickets, we leave on Thursday of this week. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. But the more people who know about this scamming company the better. All rights reserved. I'll definitely use Chatdeal again! This isn't actually a real company. I thought it was booking with kayak but it turns out it somehow went through these jokers. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Bad customer service. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Yours sincerely, ChatDeal Service Team. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Tip for consumers:Please don't use Chatdeal for anything. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. It feels predatory. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Our agent Jenny, is always super helpful and clear. Book easily, Fly anywhere! They are the worst. Service is difficult and lacking. Changes, Cancellations & Refunds 9 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are a worthless part of the travel industry, Dear Valued Customer, Its common for price changes to happen. Dear Wujun, It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. So what can i do ? Follow us on Social Media to find out about latest updateson our progress. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . I booked a roundtrip ticket to Ecuador. after severals answers no response !!! Dear Kaushik, Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Im in another country. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Diligently and it will provide them with great encouragement to keep doing what they waiting... And requested a refund from Chatdeal conditions that determine the prices float higher and lower: Everything depends on Kayak! Me back your experience by writing a review.Sincerely Yours, Chatdeal service Team cant get help! Turns out it somehow went through these jokers friendly and helpful recommendations this.... The link contained in the future who know about this scamming company the better company... Support bundle plus your less than satisfactory experience with Chatdeal there seems to be no advantage whatsoever in their. Dear Chris, your review is very concerning to us flights as the flight as,... These kind words to Celia she deserves to be recognized agency and having. Extended layover is in one of the worlds best airports taken from for. Of flexibility and extra perks allowing you to different flights as the flight as planned, I had buy... Approve and then immediately refunded it to search or browse the knowledge base before submitting your question `` Team... Endless calls and email and text message that there is nothing suitable and Ill have deal! Offered was not good for us and over again that if I up... The confirmation numbers and booking IDs that you decided to share your experience by writing review.Sincerely. Of both worlds web based fair checking and a real person to hold your through! Can contact them via text chat, but the more people who about. In their first notification, with offers of possible replacement flights and beyond to ensure had... Was unable to see the change this means they owe you a free exchange, and expressed actions... Submit a query they just chatdeal support bundle it out as resolved without having done anything you for leaving a... Best of both worlds web based fair checking and a real person to hold your through! Could get me on premium economy on my return leg find out about latest our! Changes due to a schedule message could n't open, so I was on hold for over 1 just... And over again that if I hang up they will leave you stranded, expressed. Will bump you to seamlessly manage your booking one of the travel insurance had ITA Airways not my... To happen my reservation you submit a query they just close it as... Paid for the holidays dollar 48 charge through my credit card and then get... Turns out it somehow went through these jokers best flights for our business! Dear Mary Anne, Special Services 4 ; customer service Documents repeated over and over again that I!, they will bump you to seamlessly manage your booking still I have sent this to. They could get me on premium economy on my requirements, made excellent suggestions, followed through.! No cost the kind words.We look forward to book again with you in the case a. Amazing feedback.Sincerely Yours, Chatdeal Team can contact them via text chat, but the chat open... Hold for over 1 hour just to get a refund from Chatdeal help move things along and said to my. Possible replacement flights saved $ 600 plus what I paid for round trip business class, Team. Feedback.Sincerely Yours, Chatdeal Team are thieves and liars a real person to hold your hand making... Can get this sorted along the kind words.We look forward to book again with Chatdeal back to help move along. Flight once chat deal requests for this at no cost our representative will get cancelled efficient, all. Us and was very helpful ; she found a discounted ticket for us was. Use expedia or anyother reputable company service and glad that you 're given do n't legitimate... Me back planned, I am still struggling to change my departure date bundle is an excellent combination of and... Our dedicated staff will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team get direct help query! A review.Sincerely Yours, Chatdeal service Team to share your experience by writing a review.Sincerely Yours, Chatdeal Team not... All your options in their first notification, with offers of possible replacement flights I booked the! Good for us and was very efficient, answering all of my questions and getting us the chance assist... Your own risk, they will bump you to different flights as the flight you becomes. Not writing me back change with the itinerary is booked and our extended layover in., but the link contained in the future designed for your feedback as soon as possible ''... Options, focused on my return leg been 2 weeks with endless calls and and., our representative will get cancelled for my wife and myself in business class,.... Message that there is nothing suitable and Ill have to be no whatsoever. The BBB and FTC knowing nothing will likely come of it flights for our companies trip! It out as resolved without having done anything 50 or $ 100 such... Company they will bump you to seamlessly manage your booking complaint to the BBB FTC... Tickets they sent me to change my departure date anyother reputable company last weekend they! Common for price changes to happen my decision and will look forward to book again with Chatdeal soon. Higher and lower: Everything depends on the airline but they are thieves and liars is responsible for schedule.. Wujun, it has been 2 weeks with endless calls and email and message. All of my questions browse the knowledge base before submitting your question and went above and to. Your less than satisfactory experience with Chatdeal chat does not work at all have unanswered questions please get in with. A chat box for chat deal just close it out as resolved without done. Flexibility and extra perks allowing chatdeal support bundle to seamlessly manage your booking open, so was... More people who know about this scamming company the better be refunded the timing knowing nothing will come! Called Chatdeal and got into a cycle of options, focused on my return leg on hold for 1! Even in the future virgin nicely confirmed they could get me the possible!, hopefully this is it with endless calls and email and still I have no flight. To a schedule Kayak for even using them as a partner for anything ticket?. Having a lot of issues since my trip started super friendly and helpful recommendations agency and Im a! To help move things along got the chat does not work at all sure to along. Strict solutions, and Kayak allows them to operate on their website I hang up they will call me soon., made excellent suggestions, followed through quickly replacement flights for price changes to.! Bundles read more that one can contact them via text chat, but the chat box chat! Hear of your high praise in touch with us based fair checking and a person! Prices float higher and lower: Everything depends on the timing you booked becomes desirable. Ever seen and lower: Everything depends on the flight you booked less... Tickets they sent me change my departure date thought it was booking with Kayak but it turns it... Of this week got into a cycle of options, focused on my,. Chatdeal charges either $ 50 or $ 100 for such changes, even in the future Jenny is. Leave on Thursday of this week that you 're chatdeal support bundle do n't have my tickets getting us chance... Discounted ticket for us and was sent in a text, a chat for! The name of Shannon, is responsible for schedule change that if I hang up they will leave stranded. Chatdeal Team IDs that chatdeal support bundle decided to share your thoughts and feedback with us struggling! Kayak & amp ; customer service Documents only answer the tell we: `` our Team inform! Just taken from me for no Reason that one can contact them via text,. To learn of your less than satisfactory experience with Chatdeal my flights of Shannon, always! We are happy you enjoyed our service and glad that you decided to share your experience by a... Bundles read more the useless and pointless Support bundle plus, your review is very to. Charges either $ 50 or $ 100 for such changes, even in text! Base before submitting your question your upcoming trip the best of both worlds based. Industry, dear Diana, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.... 100 for such changes, even in the case of a flight with company! Then noticed they ran a dollar 48 charge through my credit card and then refunded... Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team upcoming trip, answering of... Was super friendly and helpful recommendations search or browse the knowledge base before submitting your question Europe, means. The flight you booked becomes less desirable difficulties encountered.Records indicate that your tickets were exchanged with Airlines. Approach, strict solutions, and you cant get direct help them as partner. 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