The standard Wex, Inc. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. Enter a note in the Comment field, if desired. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Vehicle Fueling Information - Wright Express - Kansas We find that their service and management algorithms are needlessly obstructive. Bonsai Point of Sale 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls NOTE: Follow the same steps to assign a Driver ID. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support We were told that the invoice was correct. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video An approved line of credit offered by Love's Travel Stops to approved customers. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? CANNOT STRESS THIS ENOUGH!! As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond The card may also be used on billing statements received from providers of the same types of service. and wont correct it. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Having issues making the most of your WEX experience? Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. We also accept certain types of digital payment methods. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. This does not compare favorably to our list of best credit card processors. Look up and select the card you want to change. There are per card, per month fees, as well a paper billing fees (applied as a default). Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Free Esso Card for Blue Light Card Members However, not all fleet card types are alike. Exxon Mobil should be aware of this. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. To edit a policy, select it in the Policy Number drop-down. Wex and Voyager cards can be used at any participating gas station. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. How does this make any sense whatsoever?? Partner with WEX | About | WEX Inc. INACTIVE makes the card unavailable to use. As more data is collected and trends identified, he expects losses to decrease even further. On the Policy Management screen, you can edit existing policies or create new policies. I mean what do they think we are frauding by going to the dr or getting medication? On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Pumacard options Pumacard Hopefully they get banned from my state at least. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. They never revealed that to us and what was noted was a 6.99% interest rate. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. WEXs unethical business practices have negatively impacting my credit as well. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Then Class action suit! If you have a business that requires traveling, this card is for you. Look for the QBO file you saved in Step 1 and then select Open. Audit Your Current Statement To Find Its Hidden Fees. We are FSA account holders that are managed through WEX health. WexLocationCode.setTransientValue("wex02"); If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Most often, people choose Report Only, so the drivers name only appears on reports. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. There is some complexity to how fleet cards work. Receive your Esso Card They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Please cancel my account. Which I upload. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Required fields are marked *. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. When you take fleet cards, the funding time depends on the type of card and the processor. Massachusetts See Which Processors Offer No Monthly Fees And No Contracts. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Charged to my bank account, we do not own a card. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Simply add a few details about yourself and the application will be submitted in minutes. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Taking Fleet Cards - How to Accept Voyager, Wex, and More Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. WEX appreciates the BBB bringing this to our attention. They are trying to cover up their lies by sending some spam emails as well. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. How does it work? I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? This company didnt send me any Cobra benefit and ignored my requests. They now want a detailed receipt. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. These self serving morons could have left my employees stranded without working fuel cards. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. I send that in and thats not good enough. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Insert the card into the pump or attendant swipes the card in the station. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! It gets billed to the card. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Karma wins in the End Just give me my money! The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Where does it work? Ready to see pricing for your specific business? Get started. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Fleet cards also allow businesses to control how drivers spend on fuel. I have never gotten a paper receipt ever in the last 10 years. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. You bet. Accepting P-cards for Payment: More Defined and More Refined Vehicle Fueling Procedures - Fleet Services - University of Alabama Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). ACTIVE makes the card available to use. Some processors have no monthly, no annual fees, no contract, and cheap rates. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. This is a fraudulent account. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Please please please read reviews and stay away of this company. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. Get clarity before you switch. Now the meat of the matter what its going to cost? Women play an important role at WEX. If you have your own Wex Inc. complaint to make, please do so in the comments below. How does it work? There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. The money code information displays at the top of the screen. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Youll need to contact your credit card processor. To better understand why we adjust BBB ratings, please see our Rating Criteria. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. I have no choice but to involve my attorney for CEASE and DESIST. Wex Fleet has left a very bad impression. We are former TCheck Customer, used it mostly for paying lumper fees. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Focusing on diversity also means focusing on inclusion. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Hard to get a hold of. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. The sole purpose of the material presented herein is to alert, educate, and inform readers. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). It is also a great way to encourage businesses to start spending again as many consider curtail spending. As a result, standard interchange rates that are the standard of such networks are not applicable. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Privacy Policy. 3 reasons we see people flipping to a fuel card: Apply Now There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. That means finding a processor who is familiar with B2B transactions. Worst company in my 50 years of being in business ! Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Your as bad as our government, you killed my job my career. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. We're happy to help. Phillip created this website and has written over 1,000 articles regarding all things payments. Again, there was NO explanation or warning. For example, a Texaco fleet card can be used at Texaco locations. Wright Express is backed by its own bank, while Voyager partners with US Bank. Women play an important role at WEX. The company has received 107 complaints in the past three years. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. How To Sleep After Ectopic Surgery, Articles H