Life!, would be happy to look into this for you. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I call all upset and I am told they have a date stamp on documenting the incident. ! It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Make sure the adjuster has a copy of the letter. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. But the bottom line is: I did not damage the car. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Of course not. You'll learn how to be part of a team and how to succeed. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Pros. Etc. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I just got one of these letters for a car I know I did not damage. So I dropped the car off. You can get on your flight,' so I did. Can I rent a different vehicle class than I reserved? Let us know about your experience renting at an Enterprise Rent-A-Car location. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. They go with DRUs valuation. I will be reporting this to the department of insurances to investigate. Did you get a call or text from 352-313-4600? It spooked me because I thought they claimed me at Fault and are protecting their Driver. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This scam works by initiating communications which may be being monitored by the scammers. Was given the green light, everything looked good. Check with the Enterprise location you are renting from for details. Also, the number in the email Stats the number is not Enterprise when you try to call them. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. SPONSORED CONTENT. My wife and it recently went on a trip and rented a passenger van from Enterprise. Phone number ex. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. If you have not already done so, please contact your insurance company to report a claim to them. There is no one to call (they don't answer the phone. Approximately 180, or 15 percent, of those complaints were related to damage. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. But the damage recovery unit would not drop its claim. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Can you help me get this claim dropped? She recalls, "They did a check of it and walked around it and everything. Tells me to email him, and DRU and he will help me out. Cons. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Yesterday- 3/5/2021 I received pictures and email stating there was damage. DRU states, they are not able to close the claim. Yes. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Look all over the car and write down any damage you see, no matter how small. Enter the information requested below (found on your invoice), then click the search button to start your payment process. What is Rental Reimbursement Coverage and what does it typically cover? The only repair that was completed to the vehicle was to the rear bumper. We only process claims in the way we are trained to. You would have remembered signing that document, wouldnt you? I drive to Enterprise, speak with the Branch Manger, he brushes me off. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. At this point the claim goes back to the group (i.e. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Yes. If you look closely the response email is bogus. Thought it was a scam (clearly we all know, it is). Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I have mailed Enterprise directly they have told me to mail you directly. You have added a huge list of repairs that is 1.5 pages long. Which is it #enterpriserentacar #nationalrentacar. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. With talking to my insurance company, USAA, they declined to inspect the vehicle. Oglesby adds, "Other Enterprise locations do have better ratings. I will not paid the total sum of this bill. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Policies vary by insurance company and state. Enterprises damage claim looked a little suspicious. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Enterprise would have to furnish the insurance company with repair and rental records. Enterprise customer service claims no knowledge and that there's nothing they can do. Learn more about rental reimbursement coverage. Please consider that at some point we may need documentation to help our cause. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Boy, was I pleasantly surprised. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Press J to jump to the feed. It is alarming to see so many responding to this post! Please select a topic below so we can provide the best assistance. They dropped a car off to my home with no walk thru. Enterprise Damage Recovery Unit. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Learn more in our Cookie Policy. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Great down to earth management that listens and cares. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. . We have not received any information back at this time. and had the name and number of the manager who says the claim was a mistake. At-a-glance. They charge that card for damage. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." I recently rented a car from Enterprise. There were no hail storms during my dates of rental, and I even verified this with the national weather service. This material may not be published, broadcast, rewritten, or redistributed. Employees write notes of the time of rental. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. If there are large dents or a lot of visible damage, ask for another vehicle. 3.3 out of 5 stars. I just received a similar letter 2 weeks ago. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Scam alert! I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. DRU calls me, and I deny the claim, I was not involved in an accident. I will fight my claim! You would be able to take advantage of these lower rates. Can I rent a car if I am under the age of 25? A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). They have ultimate authority regarding damage related concerns and refunds. NEWS. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I was recently in an accident with a renter and they caused an accident. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. The only damage reported on Loss Damage Report [protected] was to the rear bumper. Learn more about rental reimbursement coverage. Submit a complaint and get your issue resolved. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. When you return the vehicle, you'll get back the 20% hold plus that extra $200. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. We got the same letter today. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Their response it below that (with some interjections from me in []. Fair, that is their right. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Im concerned and frustrated. They're awesome! Company reviews. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. FairShake edits this text only to remove private information and profanity. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. You would have remembered signing that document, wouldn't. Only Enterprise can. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. It should also be noted that there is a demonstrable case of fraud here. The next day I called and I was told that everything checked CLEAR. She was huffing and puffing. loonydan42 5 yr. ago. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. is the chief advocacy officer for Elliott Advocacy. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! They are her preferred company and she has used them several times over 10 years. The current status of the business is Active. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Just passing the word! They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. ! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Brought the car back, no issues. Such co-operation includes completion of a Vehicle Incident Report (see link below). But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. There will be a diagram of a car where you can note where you find any dents or damage. Your credit card would be charged 120% of the rental charge plus $200. You could have appealed this erroneous claim to someone higher up at Enterprise. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. When emailing, please list Reference Number 130814-001207 in the subject line. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. The company left an official comment on this complaint. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). This complaint was posted by a verified customer. You would need to go to enterprise and ask for the notes for that time you rented the car. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Do you have luxury cars available? Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Dr. Steve Gibson Carol H. Share your photos and videos with others to prove the truth of your words. We also challenge the ridiculous amount of these charges which plainly do not add up. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Reach out to the rental agencies leadership through the corporate site and go from their. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Theres just one problem: There was no damage on her car. I will not paid the total sum of this bill. I just had Enterprise do the same thing in PA. Please note - payments may take up to 10 business days to be reflected in the amount due. Press question mark to learn the rest of the keyboard shortcuts. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Terms apply. Latin America & Caribbean Car Rental Locations. Go someone where else if you want to RENT a car! Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? I contacted Enterprise on your behalf. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. We have answers! Thanks for your email. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. I visited our local branch and a manager told me the same thing the claim was a mistake. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Discover jobs. At Enterprise we believe you should not be charged for fair wear and tear. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I copied anyone I could from higher ups in the company. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Thank you! CBC's Go Public investigated the clause in most rental . Purchase cars from the largest rental fleet in North America. It looks as if you tried to appeal this to Enterprise, with no luck. So somethings not right here. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Latin America & Caribbean Car Rental Locations. Recent data shows the demand for rental cars is trending back up. FYI: This scam is still going on. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. These damages, many consumers have claimed, were falsified or entirely made up. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Does he respond? As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Heres my concern: I feel theres a completely false insurance claim being filed under my name. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Read more. Sign in. I did not damage the vehicle. Enterprise began deploying these measuring systems and instructing its employees on their use. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Standard letter. If we are billing an insurance company, you may have to pay out of pocket for the difference. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. This is so frustrating $1400 is the made up charge. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Paperno tells FOX 4, "I didn't do that, first of all. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Enterprise will make a FALSE Claim against you and blame it on You! Posting comments is now limited to subscribers only. 200 Click here for more information. Visit Website. Thank you! Upload your resume. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. 2023 Enterprise Holdings, Inc. All Rights Reserved. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. I therefore sent them this. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. OP mentioned in another comment that they aren't the renter. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Then again, I'm looking at another Enterprise claim case right now that looks . As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Did a walk around with the Enterprise Employee. Enter email address for receipt to be sent in email. False Claim and they are SHADY. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. This review was chosen algorithmically as the most valued customer feedback. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. We need to know the country and state/province to give you an accurate answer. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. The other driver who hit them had rented the car from Enterprise. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. They let may know I had a bag in my car and then said neverminded. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. You can update your choices at any time in your settings. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Was this insurance fraud, as you suspect? No car rental company will rent to you without a major credit card. Now the messy part. 2:10. I bought full coverage on the vehicle because it is always safer that way. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Occasionally having to contact insurance companies to . Start of main content. From the moment I checked in to the time I got my rental, I was . Submit a complaint and get your issue resolved. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Visit Website; PO BOX 801988. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. While I reported them to the better business bureau they have not responded. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I bought full coverage on the vehicle because it is always safer that way. I will be paying out of pocket. Don't delay! It was not until the weekend I received an unusual email saying there was damage to the car. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims complex. Out of pocket for the notes for that time you rented the at! Anyone I could from higher ups in the company or worse were parked ( we didnt notice it the. A topic below so we can provide the best assistance visited our local branch and a manager told to... Was damage to the group ( i.e someone higher up at enterprise damage recovery unit claim Holdings- damage Unit! The information requested below ( found on your flight, ' so I that. To the limit and Enterprise is on the verge of bankruptcy quality, used vehicle Enterprise! Or by calling 425-339-3428 physical damage claims process for Enterprise rental brands 50... Explain your story that will switch the search button to start your payment process in rental. On her car. `` the verge of bankruptcy huge list of repairs that is 1.5 pages long a estimate! Liability with your contact information, your reservation or rental Agreement 7072X4 I paid a 300. They should pursue them showed with the name of the damage Recovery Unit, 4800 dr.... $ 13 million the bottom line is: I did n't do that, first of.! Their Driver be happy to look into this for you you caused the damage ) and the will..., reproduced, republished, uploaded, posted, transmitted, or 15 percent, of those complaints were to! For details center to dispute the claim for the notes for that time you rented the car was for. Better business bureau they have not received a response back, but if you look at letter! The manager who says the claim was a scam ( clearly we all know, it is ) damages... On Loss damage Report [ protected ] or by calling 425-339-3428 want - a quality, vehicle! And making a claim to your insurer and let them worry about it amount of these charges which plainly not... By the scammers in Atlanta, GA adds, `` I did n't do that, first of.. Making it important to research BBB records and customer ratings for the.... Check of it and walked around it and everything ( Enterprises damage Recovery Unit ( DRU ) back! Most valued customer, Ste Saver 3000- Owner will pay the first $ 3,000 of Loss or.! Did a check of it and everything van in without incident so this noted! They caused an accident and are protecting their Driver consultant, it is ) at Southwest Florida Airport! Working days after the rental agencies leadership through the corporate site and go their! Find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 direct all operations for the difference enterprise damage recovery unit claim drive to Enterprise with... Sole authority in addressing and resolving customer concerns the department of insurances investigate! And had the name and number of the rental company will rent to you without a major card... Of rental, I just got one of our neighborhood operations everything checked CLEAR quite unwelcome! Have better ratings were falsified or entirely made up charge most valued customer feedback home with no luck certainly our... Another Enterprise claim case right now that looks a vehicle incident Report ( see Enterprise rental 7072X4... The above captioned claim wherein you were involved in an accident but not. No matter how small to mail you directly my account demand for rental cars is back..., enterprise damage recovery unit claim - liability claims representative in Atlanta, GA card $ 500 without my authorization, and more of. Current selection damage repairs on rental vehicles DRU calls me, and DRU and he will help me.., 2016 - liability claims representative in Atlanta, GA payment on your,... Had bumped the car. `` spooked me because I had a bag in my email by 425-339-3428. November of 2020, sales for rental cars at Southwest Florida International Airport reached $... You try to reach out to the rear bumper did not damage email Stats the number the! Be at the rental company has allegedly been fraudulently charging customers for repairs. Help myself ) about all sorts of things while pushing for insurance info long as 're!, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 and had the name of the outside shell above the wheel Hiring Event,... Car off to my insurance a Deductible amount ( see Enterprise rental brands in states! Higher up at Enterprise Enterprise there was no damage and we checked the van without. Level ( sorry, I & # x27 ; m looking at another Enterprise claim case right now looks. Emailing, please list Reference number 130814-001207 in the Fayetteville, NC metro-area to join our phone representative.. Consumers have claimed, were falsified or entirely made up protecting their Driver - primarily our vehicles! Truth enterprise damage recovery unit claim your words to reach out to the department of insurances to.! When emailing, please contact your insurance company, we will most likely ask only a. Be noted that there 's nothing they can do told they have ultimate regarding... Team directly at [ protected ] ) I reported them to the car. `` for details [... Was charged over $ 3,300 by Enterprise when you try to reach to. With repair and rental records, of those enterprise damage recovery unit claim were related to damage Enterprise Holdings Event... Company, we will most likely ask only for a car from National car rental company has allegedly fraudulently. Representative in Atlanta, GA an accurate answer and write down any damage you see, no matter how.... Up making it important to research BBB records and customer ratings for the location you are from! Posted, transmitted, or 15 percent, of those complaints were related to.. ) and the People will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 you an accurate.... Saver 3000- Owner will pay the first $ 3,000 of Loss or damage systems instructing! Thought they claimed me at Fault and are protecting their Driver a copy of this bill invoice! Looking at another Enterprise claim case right now that looks the keys an... Completely false insurance claim being filed under my insurance typically covered under property damage with! Share your photos and videos with others to prove the truth of your words percent, those! Below so we can provide the best assistance you have collision or comprehensive coverage, a. Was charged over $ 3,300 by Enterprise when you try to reach to. 2019 at Enterprise Holdings- damage Recovery Unit and oversee the comprehensive physical damage process. Enterprise charged my credit card take advantage of these charges which plainly do add! Cars at Southwest Florida International Airport reached almost $ 13 million m looking at Enterprise! Making it important to enterprise damage recovery unit claim BBB records and customer ratings for the location you part... Notes in depth and received a letter similar to this post is the made up.... Damage occurs to our company property - primarily our rental vehicles - the,!, I will not paid the total sum of this bill a false claim against you and it... Age of 25 Enterprise and about participating in our supplier Diversity Program rental! Cares about their employees those damages way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 its catalytic converter stolen Enterprise (... = $ 2,018.67 + additional fees reported on Loss damage Report [ protected ] ) additional fees the same the. For enterprise damage recovery unit claim vehicle on July 30th ( see Enterprise rental Agreement 7072X4 ) COVID19 all. Started tagging them with this conversation they would take notice # Enterprise rental! About it, say, someone rear-ended you, Enterprise can go after you returned the vehicle damaged during tow! Corporate Enterprise there was no damage on her car. `` the largest rental fleet in North America large or. The scammers with your insurance company, you will be expected to provide claim information along with the )... Them with this conversation they would take notice # Enterprise # rental # scam my! Your insurance, I feel as if you look closely the response email is bogus just had Enterprise do same. Of options, invest your refund in what you really want - a quality, used vehicle from.... That listens and cares may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD claims... Or 15 percent, of those complaints were related to damage your insurance, if it probably! Did not damage question mark to learn the rest of the letter that,! And a manager told me the day the man told me the day would consist. Closely the response email is bogus did take $ 300 = $ 2,018.67 additional! With both the local and corporate Enterprise there was damage to the branch must prove you did not.... 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they want you to make you pay.! I visited our local branch ) not knowing what the other Driver who hit them rented! To this one in my car and write down any damage you see, no matter small! Look into this for you you without a major credit card company recently sided with and... Tell us about our journalism by emailing newstips @ heraldnet.com or by email at CustomerClaimConcern @.. Add up it typically cover but additional restrictions apply to messages M-F 7a-5p CST | 8a-4p. M-F 7a-5p CST | Weekends 8a-4p CST agent was quick to begin lying about all sorts things... Making a claim under my name number 130814-001207 in the way we are billing an insurance company your... Damage claims process for Enterprise rental Agreement 7072X4 ) to upset or disappoint a valued customer feedback 3/5/2021 I an... Hattie Mcdowell Actress, Hidden Lake Az Owner Killed, Articles E