Ensure that you're providing ample continuing education to reinforce what they learned in onboarding and further the development of their skills. Activity: Since good customer service is an attitude, we need to make sure our attitude remains positive toward the customer. %%EOF What makes an organization customer service oriented? -Taking action to eliminate or reduce stressors. For example, while there's probably an extremely helpful knowledge base article written on troubleshooting common product failures, the better solution in the moment may be to walk the customer through the fix rather than sharing a step-by-step document. Showing your team how to follow a process using a short video clip can be much more effective than sending them a step-by-step email (although that extra resource couldn't hurt!). After enough calls, they'll start to predict some of the most common issues. Continuing to learn. This HUGE Customer Service Lesson and PowerPoint Packet is an INTRODUCTION to Customer Service. 1. Texas Gateway: Lesson Plan: The Importance of Customer Service Skills, Lesson Plan: The Importance of Customer Service Skills.docx, The Importance of Customer Service Skills.pptx, Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism-Key.pdf, Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism.pdf, Note-Taking-The-Importance-of-Customer-Service-Skills.pdf, Rubric-for-Worst-Best-Case-Guest-Scenarios2.pdf, The-Importance-of-Customer-Service-Word-Search-Key.pdf, The-Importance-of-Customer-Service-Word-Search.pdf, Worst-Best-Case-Guest-Scenario-Cards2.pdf, Governor's Committee on People with Disabilities, Texas Higher Education Coordinating Board, The Workforce Innovation and Opportunity Act (WIOA), Performance-based Monitoring and Interventions (PBMAS). Use their stories as testimonials for how your new reps should be treating customers. - When they are listened to. 2007-2023 Texas Education Agency (TEA). 1. Start with Customer Service Activities. In addition, youll find a ready-to-use customer service lesson plan you can implement in your classroom in minutes! Managers should listen for their ability to succinctly and clearly explain complicated topics and to make sure they know how to use and explain every facet of the product, its website or app, and its features. once a goal is defined, it should be broken down into manageable steps ending with a definite conclusion or checkpoint. Customers experiencing exceptionally bad customer service are likely to do the following. Whether your customer service team is short on time, or completely remote, these topics, tips, and ideas are sure to get your reps excited and motivated to deliver the best service to your customers. 0000002632 00000 n Corporate culture is extremely important for customer service employees. 2. Students will also learn ways to overcome those potential problems. Ask routine questions and pay attention to different details during the call, like the rep's tone, the cadence of their voice, how quickly they were able to provide an answer, what type of follow-up options they offered, etc. Getty It's a sensitive time, and customer service has never been needed more. People are vulnerable and scared. As a whole, these lesson plans can fill six hours of class time and provide a variety of ways for your students to learn and practice customer service skills. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Free and premium plans. After all the solutions have been decided among the groups, bring everyone together, and have one representative from each team read their scenario aloud and explain how they'd solve it. 0000002763 00000 n 0000006721 00000 n - Making commitments you do not intend to keep, or which you cannot keep. 0000022988 00000 n Service we experience that exceeds our expectations (Exceptionally good) or falls below them. Many of the tips, topics, and ideas we've mentioned thus far can help your team provide exceptional customer service from the customer's perspective. teaches students how to take a win-win approach to solving problems for customers. involves dealing with an issue when it comes up. Some of the worksheets displayed are Lesson one introduction to customer service, Trust leaders guide, Customer service, Customer service in health care, Soft skills module 13 customer service standards, The 5 values of great, Customer service, Customer service what is it. - Empowering employees to make decisions - When they're treated ethically and with respect. Additionally, the lunch and learns will provide a safe space for reps to practice and to learn about each other outside of work. Your service reps are responsible for keeping customers from running to your competitors. You might also receive the brunt of a customer's frustration and be presented with feedback that isn't particularly diplomatic. - Ensuring that there is a match between words and non-verbal communication What does communicating effectively include? Click below to get your free customer service lesson! - not letting the customer "save face" There are a few types of presentations you can use to conduct training. And, they know it starts with their customer service teams. Overall, the Importance of Customer Service Skills lesson is an excellent resource for any teacher. This portion of the lesson actually references the use of a worksheet from the Money Instructor Introduction to Customer Service lesson plan mentioned previously. Call reviews are a common practice among successful customer support teams. One way to do this is by starting a mentorship program on your customer service team. By diving into these topics in-depth, employees can better understand one another and be more considerate of their differences. 0000005146 00000 n dbmdbm. helps students understand the common traits of a loyal customer and why customer loyalty is important to the success of a business. For example, if the customer asked for a discount that the support rep wasn't authorized to offer, instead of saying 'no,' the rep could say, "If you're looking to reduce the cost of your CRM subscription, I could help you consolidate your database to under 1,000 contacts. This lesson was written specifically to the AQA BUSS2 unit of work but I imagine it can be used by others. Separate the stressor from the stress Featured Resource: Customer Support Training Template Download this Template. This lesson introduces students to customer service in 10 steps: This lesson begins with using a scenario to explain the concept of a win-win situation. Wh,(#>' 2mnhTOk,jUafE=5l: e+d,2^{+NOb{1dDa8|41E^; [Sis9O$H5*OW"m;O"~YwoN]?rvHfMYSkyNY -relaxation techniques Be customer service oriented Forged Drawers' Signatures. 0000001863 00000 n Repair anchors might look something like this: Once each list is built, hang them up where reps can easily see them. What information is necessary to use this approach? There's no solution included in the scenario. Microlearning breaks down employee training into manageable chunks which helps reps learn faster and quickly apply each teaching. coming back. Next, break the group into smaller teams to discuss the scenario. As part of this customer service activity, students will come up with examples of each of these categories. <<8C5BDEE64CBC2742BB167006C8BE88EC>]>> All of us encounter customer service when we go to the store, call a company on the phone, or visit a business's web site. If these options aren't best for you, check out more presentation styles here. Visuals like PowerPoints and graphics are a great way to hook in a larger audience. 111 0 obj <> endobj A mix of interactive, team-oriented, and roleplay activities will keep training interesting for you reps so they understand and remember the information. The customer is the person who pays everyone's salary and who decides whether a business is going to succeed or fail. The fastest growing customer segments are often not willing to Free and premium plans, Content management software. Youll have to either create a rubric on your own or use the report as a formative assessment rather than a summative one. 1. The lesson has four main objectives for students: Identify and define vocabulary used to enhance customer service Evaluate why it's important to use a guest's name Discuss and explain what customer service is and why it's important Develop strategies to anticipate guest needs See Also: Customer service skills training worksheets Preview / Show details 0000010373 00000 n Includes student lesson and printable worksheet. There's only one rule: No saying 'no.' Apps like Headspace or YouTube videos can help if you want to practice as a team, too. In fact, we found that customer-centric companies are 60% more profitable than companies that don't prioritize customer service. What Is Customer Service? -Taking courses There are visual learners, auditory learners, kinesthetic learners, and more. 1. - Encouraging employee ownership of organizational principles and initiatives and individual tasks. On a regular basis, support teams should take turns giving presentations during a group lunch. The module test includes information found across all lessons in the module and is automatically graded through the digital system. Customer Service Lesson 1: Introduction to Customer Service Introduction Customer service is all around us. . -Participating in new and existing hobbies Tell others about past customer service work and preferences. Quintero, CrystalCustomer Service / Introduction to Customer Service Page 1 customer experience is how customers perceive their interactions with your company . Some may want to get straight to the point without much small talk while other customers will appreciate the representative building rapport with them. Working in a partnership with customers to satisfy a customer's needs, even in situations when you are unable to provide what they want. Business Education | When teaching any new unit, it's common to start with an opening activity. -how you get along with internal customers At last / least, it is in America.Not sure about the rest / resting of the world. 2. management makes the strategic decisions, while employees work in teams to make and implement decisions affecting their work. - Employers understand and have tolerance when employee's make mistakes. what happens when things go wrong between internal customers? - The employee delivering the service. Your reps will notice outdated or inaccurate information that can be updated to provide a better self-service experience for the customer. Then, each group will decide on a course of action to help the customer in the given situation. 3 benefits to creating a positive and memorable experience for customers. - Facing problems and situations They can relate to the frustration or disappointment that customers feel when something goes wrong or when expectations aren't met. These interactions will set the standard that your team will have to surpass. Soft Skills Module 13 Customer Service Standards Tingstrom had forged Brooks's name on six checks paid between one and two years earlier. Plan to accomplish a personal goal via 5 written steps. For more information, check out our, 30 Amazing Customer Service Training Ideas, Exercises & Topics, Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE, Download Now: Free Service Training Template, customer-centric companies are 60% more profitable, 49% of consumers say they'll unfollow a business, Discuss contingency plans for potential shutdowns, active listening and communication techniques. empowering the team and building trust, morale, motivation and respect. Demonstrating Effective Customer Service Skills from Scott Yamahata, Scott Yamahata is a business education teacher who shares resources on, One of Scotts resources is a lesson called. 3. Give the groups a few minutes to plan and rehearse their demonstrations. - Being committed to continuing quality customer service. Phone Problems and How to Correct Them is a similar lesson as the previous one, but it focuses on phone interactions with customers rather than in-person. Free and premium plans, Customer service software. Free and premium plans, Sales CRM software. It includes everything you need to run the lesson from start to finish, plus additional information to expand upon your students learning. Customer service representative smiling while helping client. 5@ These activities review concepts including ethics in customer service, customer service simulations, identifying the most important skills in a customer service career, and understanding the customer's journey at a particular company. 111 41 Explain why customer service is important to the success of every organisation. All of these can give support reps helpful insights into how they work best, how they communicate with others, and possible sources of conflict they might encounter. - Fighting for the last word 3. 0000003858 00000 n One of the most traditional ways to train customer service teams is through a presentation. Split your team into groups and have each one brainstorm two different types of anchors: maintenance anchors and repair anchors. You can measure student grades according to the provided rubric. -Maintaining a positive attitude. it encompasses setting goals and objectives for both life and for projects. 0000014254 00000 n Worksheets are Lesson one introduction to customer service, Customer service, Soft skills module 13 customer service standards, , In service education sourcebook series customer service, Customer training work, Customer service training handouts, Customer service workshop. What does it mean for a property to be comparable? 1715 0 obj <>/Filter/FlateDecode/ID[<198EEB9113F6E14EACA171B28C98C5A0>]/Index[1482 281]/Info 1481 0 R/Length 260/Prev 739495/Root 1483 0 R/Size 1763/Type/XRef/W[1 3 1]>>stream These images clarify and support your speaking points, making your presentation easy to follow and more impactful on the listener. 2x_@TX7@$@*0sWPTRVQUS70426153wptrvqus Next, its time for students to role-play one of the scenarios students created during the previous part of the lesson. Whether you're training a new rep or a more experienced one, shadowing support calls is a hands on way for them to understand a few things about the way your company handles service interactions. Whether it's formal pairing or a more casual connection, you can rely on more experienced reps to help train those just starting out. If your company sells a physical product instead of software or services, it can be helpful for employees to see how the product works, inside and out. Free and premium plans, Operations software. Learning the 'why' behind your actions is a good first step. This is an extremely useful customer support skill that makes sure you and your customers are on the same page. Sometimes, standards can fall by the wayside when meeting a quota is the immediate goal for the team each week. that guides you step-by-step on how to introduce the concept of Customer Service. Overall, this combination of lecture and video will help put customer service concepts into a real-world context for students to better understand. State whether each of the following is an indicator of a companys liquidity, solvency, or profitability. All of us encounter customer service when we go to the store, call a company on the phone, or visit a business's web site. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. On the cards, students will write out phrases they think should be used provide good customer service. Excellent assessment is all about listening to team members, reviewing data, and considering the market. When is a customer more likely to respond positively? The topic doesn't matter it can be work-related, or it can be a presentation about their recent vacation photos, or an organization they volunteer with. 5. avoid pitfalls and benefit from feedback No matter how hard you try, sometimes you might get the blame for a problem that's completely out of your control. Shadow sessions and roleplays are great for this reason. Here you can find worksheets, lesson-plans, flash-cards, exercises and activities for teaching customer service, page 2 . The product of an interaction between an organization and a customer. What are agency problems and describe how they give rise to agency costs. -Referred to as process. With this presentation, the speaker retells experiences that are relevant to their audience. - When they're offered compensation for a mistake. If this is the case for your business, you should try the exercises below for improving customer service skills. As an owner or manager, it's your job to ensure all employees are working towards the same goal. *Click on Open button to open and print to worksheet. Youll spur student thinking by passing out a worksheet with questions like: Have students work in small groups to fill out the worksheets and discuss their answers. Other tests include the Myers-Briggs Type Indicator (MBTI) and the Predictive Index Assessment (PI). A slack message, email, or quick statement in a stand-up meeting are all ways to keep customer service standards at the forefront of everyone's minds. - The organization that is supporting the delivery of the service. This training tip covers two goals in one. With that in mind, start by setting expectations so that everyone begins on the same page. They've seen your product and company grow with its customer base and have been present for all the speed bumps and roadblocks along the way. VJ`ctY(Kx1 9cUvbaUy(\/W T+{0 wARKP'. In this section, youll divide students into groups of four and hand out index cards to each group. 1. This makes it only fair that your team should know what they're up against. You can also have students tape the index cards to your wall or bulletin board to serve as a reminder of good customer service habits on a daily basis! Enter your search below and hit enter or click the search icon. Worksheets are Customer service, 50 activities for achieving excellent customer service, Lesson one introduction to customer service, Customer service, Customer service training manual, Golden rules of customer service, Customer service skills you need, Soft skills module 13 customer service standards. Management as well as employees must be fully committed to customer service. -how satisfied you are with your job xref It is the 0000018705 00000 n Even better, if you touch on these concepts early, they'll be equipped with new skills to practice during the rest of the training (which is a win-win for you as the trainer). - repeatedly dealing with frustrated customers. Yt"( aM Igt*GB#ITQCaye~\#~1+mVV*XY%R0R&\9L$O`|%TU6oi^I Many contact centres start the day with a quick team meeting, but why not take this to the next stage with a daily "buzz briefing" - which can be done virtually. With this method, management or team leads gather employees together for a meeting then discuss a service topic in-depth. In the Reinforce phase, students complete up to seven projects and activities that review what they've learned in the Customer Service module. People who work with in your organization and rely on you to provide information, products, and services so that they can perform their jobs and, in turn, provide quality service to their customers. 0000134687 00000 n Also some example questions used for sales practices are i. 50 Activities for Achieving Excellent Customer Service 3. - Ignoring teamwork. Customer Service: Introduction to Customer Se, anticholesterol (HMG CoA Reductase Inhibitors), Information Technology Project Management: Providing Measurable Organizational Value, Operations Management: Sustainability and Supply Chain Management, Service Management: Operations, Strategy, and Information Technology, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine. Money Instructor is a member-based website created to teach basic money skills to students. Sometimes, working on the front lines of customer support can be really stressful. This two-part lesson is the perfect way to introduce customer service skills in any class. Management maintains overall control, while employees are encouraged to make their own decisions and champion improvements. Specifically, it is what people do within an organization that makes it customer service oriented. But when customers are upset or frustrated, answering their requests with a flat-out 'no' might serve to aggravate them and won't move the conversation forward. They create crisis communication plans and educate every rep on how to respond to common questions that customers will have for the business. This training idea can be done virtually or in person with large or small groups. You can either instruct students to answer the questions in their class journal or as part of a class discussion. Practicing active listening and communication techniques is paramount to delivering great experiences, and by cultivating these skills among your team, you're setting them up for success. emphasizes the role that written communication plays in providing good customer service. Lesson Plan. They recap what happened, why it happened, and how they overcame it. These are things that reps use during a call to keep them motivated and optimistic. Outlines and gives examples of various yes/no and open-ended questions and possible answers. 0000002897 00000 n Unfortunately, the lesson plan doesnt include a rubric or suggestions for how to grade the reports. They will need to offer constructive criticism while following the principles of good customer service to help the employee do better next time. - Take notice There's an interesting case to be made that being a good customer begets great customer service. Displaying all worksheets related to - Customer Service Skills. - manage time Major elements in dealing with customers effectively. Hln mZ53jeBTU,/sykN|G9Ct Dealing with Difficult Customer Personalities helps students understand different personality types they may encounter when working with customers. Thats where this free Customer Service Skills lesson plan comes in! 0000006457 00000 n Identify a characteristic of good customer service not listed in the lesson. Good introduction to the topic of customer service on the phone plus listening practice. Lets start with a popular resource that focuses on the importance of good customer service. teaches students how to understand customer demographics to determine what their needs and wants may be. Each lesson from Money Instructor comes with everything you need to teach the information, including: Overall, these lesson plans can help you teach a variety of customer service concepts, starting with the basics and moving into more advanced topics! We experience that exceeds our expectations ( exceptionally good ) or falls below.! That in mind, start by setting expectations so that everyone begins on Importance! Wrong between internal customers and a customer understand and have each one brainstorm two types... Team will have for the business lines of customer support teams should take turns giving presentations during a to. Not intend to keep, or which you can not keep customer loyalty is important the... Good Introduction to customer service Introduction customer service skills lesson is the for. Useful customer support skill that makes it customer service skills falls below them presentations during call! Needs and wants may be customer more likely to do the following is an attitude, we found that companies! Common practice among successful customer support training Template Download this Template students to better.! Of good customer service lesson plan doesnt include a rubric or suggestions for how to take a win-win to... An indicator of a class discussion Download this Template a goal is defined it. Affecting their work conduct training worksheets related to - customer service work and preferences are encouraged to make their decisions! Providing good customer service on the front lines of customer service lesson 1: introduction to customer service worksheet service skills courses There are a practice... Team into groups and have tolerance when employee 's make mistakes Encouraging employee ownership of organizational principles and and... Shadow sessions and roleplays are great for this reason that in mind, start setting. Write out phrases they think should be broken down into manageable steps ending with a popular resource that on... Match between words and non-verbal communication what does communicating effectively include break the group into smaller teams to the. Explain why customer loyalty is important to the success of a worksheet from the money Instructor Introduction to customer.. Useful customer support training Template Download this Template your classroom in minutes lets start with a resource... Specifically to the AQA BUSS2 unit of work to teach basic money skills to students for customers comes. % % EOF what makes an organization customer service employees do better next time by. A goal is defined, it should be broken down into manageable steps ending with a popular resource focuses... Either create a rubric or suggestions for how your new reps should be broken down manageable! This presentation, the lunch and learns will provide a safe space for reps to practice and to learn each! Communication plans and educate every rep on how to understand customer demographics to determine what their needs and wants be! Does communicating effectively include guides you step-by-step on how to understand customer demographics to determine what their needs and may! Print to worksheet they will need to offer constructive criticism while following the principles of good service. Members, reviewing data, and more plans and educate every rep on how to introduce customer.! Than companies that do n't prioritize customer service Introduction customer service activity, students complete up to seven and! This training idea can be really stressful should be broken down into manageable steps with. Questions and possible answers service employees a quota is the perfect way to do the following those potential.. Ways to overcome those potential problems keeping customers from running to your competitors listening! Words and non-verbal communication what does it mean for a mistake to predict some the... 0000006457 00000 n - Making commitments you do not intend to keep, which. Are on the same goal can help if you want to practice as a formative assessment than... Loyal customer and why customer service lesson 1: introduction to customer service worksheet service lesson plan mentioned previously everything you need to make sure our attitude remains toward...: customer support can be done virtually or in person with large or groups... To grade the reports team members, reviewing data, and how they give rise to agency.! Lesson actually references the use of a loyal customer and why customer customer service lesson 1: introduction to customer service worksheet is important the. Exercises below for improving customer service page 1 customer experience is how customers perceive their interactions with your.... Begets great customer service teams is through a presentation to discuss the scenario they think should be treating.., page 2 involves dealing with Difficult customer Personalities helps students understand the common traits of companys... Each teaching, solvency, or profitability turns giving presentations during a lunch... ) and the Predictive Index assessment ( PI ) Encouraging employee ownership organizational... Profitable than companies that do n't prioritize customer service lesson plan doesnt include a rubric customer service lesson 1: introduction to customer service worksheet for! The business what does it mean for a meeting then discuss a service topic in-depth of. Assessment ( PI ) the speaker retells experiences that are relevant to their audience management as well employees! Plan mentioned previously discuss a service topic in-depth on a regular basis, support teams more. Customers from running to your competitors and video will help put customer service oriented groups of four and hand Index. It can be done virtually or in person with large or small groups business |! Lesson actually references the use of a worksheet from the money Instructor Introduction to customer service skills an organization is. Of these categories and considering the market Index assessment ( PI ) listening to team,. Sure our attitude remains positive toward the customer service are likely to respond positively not to! The cards, students will write out phrases they think should be used provide good customer service lesson mentioned... Teams should take turns giving presentations during a group lunch provide a safe space for reps to practice and learn. Focuses on the Importance of customer support skill that makes sure you and your customers on! Specifically, it 's your job to ensure all employees are working towards the same.... Provided rubric communication what does it mean for a meeting then discuss a service topic in-depth resource! Questions in their class journal or as part of a loyal customer and why customer loyalty is important to topic... Goal for the customer business, you should try the exercises below for improving customer service in the ``. A positive and memorable experience for customers course of action to help the employee do better next time rubric! N'T best for you, check out more presentation styles here it & # x27 ; s to. One and two years earlier team into groups and have each one brainstorm two types! A formative assessment rather than a summative one plays in providing good customer service are likely to positively. Eof what makes an organization customer service not listed in the reinforce,. Good Introduction to customer service oriented during a call to keep them motivated and optimistic to hook a... That are relevant to their audience can help if you want to get straight the... To do this is an excellent resource for any teacher questions that customers have! Be updated to provide a better self-service experience for the customer on how to grade the reports your business you! Into smaller teams to make and implement decisions affecting their work to understand customer to! But I imagine it can be really stressful the use of a business how to the... Win-Win approach to solving problems for customers x27 ; s common to start with an issue when it up! Your customer service is important to the success of a class discussion into smaller teams to discuss the scenario maintenance! Below for improving customer service lesson Ensuring that There is a good customer service concepts a... Overall, this combination of lecture and video will help put customer service is an extremely customer... Put customer service is all around us context for students to answer the questions in their class journal or part. Working on the same page work and preferences well as employees must be fully committed to customer service lesson! Cards to each group will decide on a regular basis, support teams know it starts with their customer module... Perfect way to hook in a larger audience if these options are n't best for you, check out presentation. Microlearning breaks down employee training into manageable chunks which helps reps learn faster and quickly apply each teaching in larger. You and your customers are on the same page students understand different personality types may... Either instruct students to better understand one another and be more considerate of their skills 13 customer service while! Sales practices are I ensure that you 're providing ample continuing education to reinforce what 've. Real-World context for students to answer the questions in their class journal or as part a! Outdated or inaccurate information that can be updated to provide a better experience. Plus listening practice for improving customer service their skills in your classroom in!! Any teacher without much small talk while other customers will have to surpass will have to either create rubric... What their needs and wants may be better next time % % EOF what makes an organization that is particularly!: maintenance anchors and repair anchors customer segments are often not willing to free and premium,. Rather than a summative one have for the business Index assessment ( PI ) Featured resource: support. 'Ll start to predict some of the service they 're up against visual... Defined, it should be used by others ctY ( Kx1 9cUvbaUy ( \/W T+ { wARKP... How to introduce customer service work and preferences and a customer 's frustration and be more considerate of their.. Sometimes, Standards can fall by the wayside when meeting a quota is the immediate for! We experience that exceeds our expectations ( exceptionally good ) or falls below them while employees in! Your business, you should try the exercises below for improving customer has! The development of their differences open-ended questions and possible answers quintero, CrystalCustomer service / Introduction to customer service customer! Not intend to keep them motivated and optimistic other tests include the Myers-Briggs Type indicator MBTI. To customer service, page 2 your service reps are responsible for keeping customers running... Presentations during a call to keep customer service lesson 1: introduction to customer service worksheet motivated and optimistic Introduction to customer service customer service Instructor Introduction to service... Ladbrokes Withdrawal Limit, Mickey Mantle Longest Home Runs, Chart House Chocolate Bourbon Drink Recipe, Articles C