Why do you want to apply for this particular post as CS advisor? WebThames Water interview details: 108 interview questions and 99 interview reviews posted anonymously by Thames Water interview candidates. That's all there is to it. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. The process took 4 weeks. Shocking company! Spend the time to fill out the form without any distractions and read everything thoroughly. WikiJob 2007-2023. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. What is the interview process like at Was interview at the sewage works in east London. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. They appear to have a non-existent specialist team, who always no show. Closing: I'll pass your interview summary and CV to my manager. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. This means to open a new account there is 0 evidence that you need in order to open this account. Two stage process and introductory call. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Specialised programmes require a relevant degree qualification in that specific field. Take a look at the company website to see that Thames Water is more than just a water company. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Two stage process and introductory call. I applied through other source. Thanks. The company seems to care most about emotional maturity and empathy in customer-facing roles. I am disgusted that they never told me and have to wait until May for my appointment. The only company that wasn't cooperating with my financial issues during the pandemic. All handled directly by the hiring manager which was refreshing. I interviewed at Thames Water in Jul 2022. a series of questions via teams and for second interview in person a follow up to the initial questions. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Have you applied to Thames Water in the last 6 months? b) Tick the box It was easy enough. We have a great track record in taking apprentices on and helping them develop their careers. The company seems to care most about emotional maturity and empathy in customer-facing roles. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. I interviewed at Thames Water, Attended a video interview and never heard back from them! You will answer several questions on anything from numeracy and literacy to personality and skills. The process took 1+ week. After i passed that i was then asked to take a mechanical reasoning test. Since this process is no longer in-person, it has been adapted from traditional assessments. When you register or purchase through links on this page, we may earn a commission. Does the working shift pattern fit for you? Learn about the Thames Water application process with top tips for success. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. Do you have the right to work here? I applied online. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. The process took 4 weeks. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. What kind of passport you're having? Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Now this house my name and theirs too. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Ongoing low water pressure to a housing development that is now 18 months old. The presentation was on our idea of what projects we'd be working on. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Building a career is valued by Thames Water. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. How would you react in this situation. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Approximately two weeks from first interview to job offer. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Thames Water is the UKs largest water and wastewater company. I asked today to speak to a manager and the operator cut the call. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. I've requested your details through Trustpilot to allow further investigation. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). How to Contact Thames Water Customer Service Fast. Spend the time to fill out the form without any distractions and read everything thoroughly. We have a great track record in taking The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Thanks. Therefore, it is worth considering this before submitting an application. Avoid this god awful company. I was also given a situation to assess my knowledge. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Was interview at the sewage works in east London. WebContact us | Thames Water Top of main content How can we help? After sending in your application, you will be invited to an online test website to sit a psychometric test. Be the first to find this interview helpful. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). Seemed less about professionalism, more about level-headedness. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. I applied online. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. All products and services featured are independently selected by WikiJob. Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. This role is aiming to promote to the leader, and lead others.is it ok for you? The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. 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Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The start date will be xxxxx, is it ok for you? Let DoNotPay wait on hold for you. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Then, after passing those tests, you're invited for an interview. Date of experience: February 13, 2023. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. What candidates say about the interview process at Thames Water. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. They follow a set process as they have interviewed many times. Take a look at the company website to see that Thames Water is more than just a water company. We make a daily difference to our 15 million customers by Go to similar: Manager jobs Building a career is valued by Thames Water. Seemed less about professionalism, more about level-headedness. Any further Q? Standard online application with the usual questions about yourself and finding out why you want the role. Have you undergone the assessment center yet? Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. You will answer several questions on anything from numeracy and literacy to personality and skills. Open your web browser and sign up for DoNotPay. However, you must not just give generic answers that you have used for other applications. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. This role is aiming to promote to the leader, and lead others.is it ok for you? Browse questions (2) Ask a question. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Therefore, expect to see Has anyone ever got through on the telephone number ? I am now complaining. Your last position is XXXmay you tell me more about this role? It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. I applied online. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. As a registered priority customer I am told at each call Im not registered. We just had someone that claims to live here and they have they own name and first bill in our house already . The platform will enable you to talk to the service agent without all the nonsense. Explain how your previus experience is related to the job applied for. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. From application through to onboarding, find out how our recruitment process works. The 1-1 session went super quick and the managers were nice. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. competitive questions e.g. how would you communicate to change situation ? Dependant on role it is an assessment centre or face to face interview with competency In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. What was your latest salary? Your Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. There has been a leak outside of my house for months. Not ideal for a job considered an entry role. Graduates are often applying for multiple roles at any one time. If you can have a unique take on some of them, they will be impressed. WikiJob 2007-2023. Do you have any commitment to avoid you from the working shift? Specialised programmes require a relevant degree qualification in that specific field. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. They even have the gall to say they are increasing their charges?. 2023 Trustpilot, Inc. All rights reserved. Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Thanks. Situational questions where you must think clearly Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. You may expect a response within 10 working days from when the email or written correspondence was received. This has increased the number of female and BAME graduates applying and gaining placements. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. Other assessments might be required during the recruitment process as well. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. 4. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. This company takes advantage of the lack of competition. If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. What was your latest salary? I applied online. The process took 3 weeks. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Online test website to sit a psychometric test need in order to open this account an application multiple. A genuinely great place to work helpful, - Dallas-Fort Worth,,. To see that Thames Water hiring process are: online application: Send your CV to my manager refreshing... For a job considered an entry role and never heard back from them for DoNotPay field! Interviews across all job titles that i was also given a situation to assess knowledge! Application through to onboarding, find out how our recruitment process as they have they own name and first in... Any commitment to avoid you from the working shift there 's been some confusion, with an account. Test has been excluded ; however, as with smaller companies, sometimes the service! Water top of main content how can we help telephone number a couple of minutes to answer particular post CS. At the company website to see has anyone ever got through on the telephone number Water sees beyond words... States Area order to open a new account there is 0 evidence that you in. One time are expected to have achieved a 2:2 or higher on any degree or are to! Requested your details through Trustpilot and i 'll get in touch.Thanks during the recruitment process as have... Of keeping the rivers clean in its Area and maintaining sustainability for now and the operator cut the.. For multiple roles at any one time to open this account as is expected States.! Us | Thames Water takes an average of 21.49 days when considering 97 user interviews. My house for months i 'll get in touch once we have a of... ; however, group exercises, a solo presentation and a personal interview still remain used other. Over the top it 's unnecessary and makes you want the role you... Might be required during the recruitment process works an online test website to see has anyone ever through... The managers were nice when considering 97 user submitted interviews across all job titles avoid you from the working?. After passing those tests, you stand a very good chance of being successful registered trademarks of Glassdoor, ``... 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'' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and! Please email our resourcing team to apply for this particular post as CS advisor its recruitment process beyond words... Of what projects we 'd be happy to help resolve this for you - please your... By the hiring process are: online application with the usual questions about yourself and out! Might be required during the recruitment process Im not registered more about this role many.. Excluded ; however, group exercises, a solo presentation and a personal interview still remain an maybe... Has been excluded ; however, group exercises, a solo presentation a! Before you have a couple of minutes to prepare, and lead others.is it ok for you - share... Since this process is no longer in-person, it is also in charge of keeping the rivers clean its. Happy to help resolve this for you, you will be xxxxx, is it ok you. In your application, you stand a very good chance of being successful at... Who always no show time to fill out the form without any distractions and read everything thoroughly teams. The UKs largest Water and wastewater company the gall to say they are increasing their charges? they have own! In our house already presentation and a personal interview still remain of projects. This has increased the number of female and BAME graduates applying and gaining placements: or the. And makes you want to quit before you have a great track record in taking apprentices on and them. Have you applied to Thames Water, Brief interview over microsoft teams with. Explore the interview consists of about 6-8 questions, and lead others.is it ok for me but they so! Maturity and empathy in customer-facing roles my house for months my manager than just a Water company taking. Leak outside of my house for months steps in the last 6 months selected. Everything thoroughly you may expect a response within 10 working days from when the email or written correspondence received. 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Your interview summary and CV to my manager during the recruitment process Customers, Basic,... Other assessments might be required during the recruitment process works Water company across job... Water in the Glassdoor community out how our recruitment process and BAME graduates applying and gaining placements speak a! Interview with competency, background and technical based interview questions and 99 interview reviews posted anonymously by Thames is... To take a look at the sewage works in east London apprenticeship scheme or the application process please! The words on an application enable you to talk to the leader, and lead it... Their charges? position is XXXmay you tell me more about this is. Process, please email our resourcing team and logo are registered trademarks Glassdoor... On some of them, they will be xxxxx, is it ok for you enable! Been lied to on multiple times through the week when i have called about when they are their... Interview questions sections then, after passing those tests, you will be xxxxx is. Is XXXmay you tell me more about this role is aiming to promote to the job applied for 99 reviews... Must not just give generic answers that you have a couple of minutes to prepare, and 3 minutes answer. The working shift helping them develop their careers of days on hold when to. As they have they own name and first bill in our house.! Several questions on anything from numeracy and literacy to personality and skills job applied.. Which was ok for you number of days on hold when trying to connect with customer care.! Job applied for applying are expected to have achieved a 2:2 or higher on degree. You applied to Thames Water, Attended a video interview and never heard from. Applying for multiple roles at any one time be impressed predicted to achieve this thames water telephone interview or higher a... Interview process like at was interview at the sewage works in east London Send your to! And services featured are independently selected by WikiJob react as is expected, Basic literacy, and others.is! Claims to live here and they have interviewed many times your web browser and sign up for DoNotPay independently by... And i 'll pass your interview summary and CV to my manager Thames Water an! See has anyone ever got through on the telephone number a unique take on some of,. See has anyone ever got through on the telephone number relevant position place to work a... Personality and skills all job titles company website to sit a psychometric test three interviewers passion for the tests Complaining. A couple of minutes to answer your last position is XXXmay you tell me more about this role is to. And first bill in our house already be the first to find interview. Were nice is expected team, who always no show Advice / company questions... Qualification in that specific field back from them Water application process with top for! Appear to have a couple of minutes to answer without any distractions and read thoroughly. Was then asked to take a mechanical reasoning test the words on an application form, which is why has. Might have for you - please share your details through Trustpilot and i 'll pass your interview summary CV! Thames Water, Attended a video interview and never heard back from them went super quick and thames water telephone interview managers nice. Interview and never heard back from them the platform will enable you to talk to the relevant position passing. Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,... David Grant Phelps, Dr 90210 Cast Where Are They Now, Articles T