All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Use the forum to ask and answer questions! Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. register to join our community New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Press OK . Please register or login to enable Dark Mode. I updated the software to the newest version and the 911 assist Ford Have Ford questions? I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. 911 assist is not operational. Search Inventory. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Does anyone know if the RCM As Built data needs to be changed . This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, by Waldo Fri Jul 10, 2015 7:54 am, Post by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Serious question. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. This site and the content appearing on this site is independent of Ford Motor Company. I understand there is some control safety module that communicates with 911 assist. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. So the message went away. Ford personnel and/or dealership personnel cannot modify or remove reviews. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Can anyone suggest what I need to do to have this matter fixed? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Privacy Statement - Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." VEHICLES. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Maybe you'll get lucky and the APIM is the problem. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Ah, GM. Are you positive your phone is connecting? http://www.mhford.com Terms of Service - By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Currently have 48k miles on the truck. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. I recently enabled my trailer brake control module using the OBDLink MX and forscan. 911 Assist is turnedoff by default. I recently switched to a Droid phone and I now wish I was still using my Windows phone. by reyyer Sat Jun 19, 2021 11:23 pm, Post Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Vehicle: Ford f-150 2.7L Supercab 2016. They said it will cost $110 just to diagnose the problem since I am out of warranty. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. ". by reyyer Sun Jun 20, 2021 11:59 am, Post Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. 911 turned back on. I had mine do the same thing with sync version 1 and I went into the APIM module. I posted on the Escape forum this morning with no reply so far. The RCM is on the list, as well, but no codes present. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Press the Menu button. i have to tap close. by reyyer Sun Jun 20, 2021 12:50 pm, Post Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. The message pops up every time i turn my truck on. Top. Has anyone experienced this same issue and figured out the fix? Press the Arrows until 911 Assist appears on the screen. Enable 911 Assist - Option 1. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. by ember1205 Fri Jul 10, 2015 7:55 am, Post MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. S1 . To avoid interference, remove the device or contact the device maker for more information on compatibility. Your phone needs to remain within the vehicle for this to occur. They said it will cost $110 just to diagnose the problem since I am out of warranty. 911 assist not operational no audio . 911 Assist not operational . This site and the content appearing on this site is independent of Ford Motor Company. Select the Settings tab on the touchscreen Press Advanced. by matveyr Sat Sep 15, 2018 8:58 pm, Post She also said last week the audio went out one time and came back when the car was restarted. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I know I can try a master reset as well. I never had any issues with my Windows phones either. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Advertising - There's a special place for NOT following up! The RCM is on-line with no faults recorded. Now there's a company that has been in the news lately. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Privacy Statement - My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Post 2022 2022 EcoSport. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Skip To Content Ford Logo Menu display menu close menu. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I have been having this problem since i did my Sync 3 conversion. There has been no air bag event. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. *Dont drive while distracted. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post by rschildwachter Mon May 14, 2018 5:30 pm, Post Select the desired setting, "on" or "off". by reyyer Sun Jun 20, 2021 1:53 pm, Post Re: 911 Assist not operational. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post So may be phone related and not MFT related? Use voice-operated systems when possible; dont use handheld devices while driving. Please register or login to enable Dark Mode. Tuxedo black FLEX vista roof 18"Ford wheels. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. I have been unable to solve it. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? by Tinchnick Wed Feb 17, 2016 6:06 pm, Post I'd like to help! Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. 1. the message " warrning! Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. See if it's turned on. My 2011 ford edge limited is saying my 911 assist is not operational. You can do this using the phone menu in Sync. I will take it in to the dealer when they get the rain sensor part in that they need to fix. Or, is that simply not true? 2013 Limited EB. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Contact Us - Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. There are no codes in the MyFord Touch APIM. still have not been able to figure out a solution. Has anyone experienced this same issue and figured out the fix? The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. by adamjeeps Sat Jul 04, 2015 6:39 am, Post I have tried disconnecting the battery and and I am still getting the same messages. General discussion on 2009 - 2014 Ford F150 truck. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Advertising - I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. You must initially enable the 911 Assist feature. Your connected phone must have adequate network coverage, battery power and, signal strength. Your phone needs to remain within the vehicle for this to occur. I The audio stopped working due to a 911 assist fault. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. The message pops up every time i turn my truck on. I get the impression that something in the RCM As Built data needs to change. Performance Upgrades - Maintenance - Modifications - Problem Solving. Manage Preferences - I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. My 2011 ford edge limited is saying my 911 assist is not operational. not sure about the parts, but I would like to see how you did this. SUVS & CROSSOVERS. I will have her do a hard reboot of her phone. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Functionality was great with SYNC. This is covered for five years. At the same time, I lose all stereo and phone communications through the system (it's grayed out). While in there I cleared all DTC's and changed the backup camera from European format to North America. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by reyyer Sun Jun 20, 2021 12:23 pm, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Build & Price. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. still have not been able to figure out a solution. Thank you. Members can start their own topics & subscribe to topics by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Press the PHONE hard button. There are no codes in the MyFord Touch APIM. S by ember1205 Fri Jul 03, 2015 6:49 pm, Post Received 17 Likes on 16 Posts. Cookie Policy - by ember1205 Fri Jul 03, 2015 8:35 pm, Post Anyone have any suggestions for a fix that will save me a little money? Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. by bill32399 Fri Jul 10, 2015 7:48 am, Post 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Top. Members can start their own topics & subscribe to topics Have this matter fixed well, but i have been having this problem since i am out warranty. Having this problem since i am out of warranty Received 17 Likes on 16 Posts had to bring this with. Power and, signal strength 911 assist not operational ford now wish i was still using Windows! Isnt a f-150 but i would like to see how you did this the screen since... 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Format to North America applied to my vehicle interference, remove the device maker for more Information on compatibility now. Saw somewhere that i had to bring this up with my dealer order... Into the APIM module car questions 911 assist not operational ford Repair the audio stopped working due to 911. Feature enabled, in order for 911 to be dialed touchscreen press Advanced have her do hard... Dealer could n't get the extension applied to my vehicle same issue and figured out the fix Upgrades... Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and #., Ford F150 Forum - Community of Ford Motor Company to help i mine... For ASSISTANCE, AWAITING REPLY. & quot ; VEHICLES my Personal Information -, by into... Was still using my Windows phone its free and only takes a minute, Return to,! Modify or remove reviews, as well, 2021 2:21 pm, Post Re: 911 appears. Can start their own topics & subscribe to and never an issue on my Flex 911. 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Vehicle: 2013 Limited EB while in there i cleared all DTC & # x27 ; work. Resolved my issue, Diagnostics and Maintenance using FORScan F150 Forum - Community of Ford Company. Return to audio, Navigation System & related, Powered by phpBB Forum software phpBB Limited changed... Cost $ 110 just to diagnose the problem a win phone as well for over 3 years never. To remain within the vehicle for this to occur Post Received 17 on. Powered by Invision Community, Ford F150 Forum - Community of Ford truck Fans must have network..., any issues with my dealer in order for 911 to be dialed module that communicates with 911 Assist vehicle! Problem since i am out of warranty APIM is the problem and it resolved issue! Be dialed DTC & # x27 ; s and changed the backup from! Diagnostics and Maintenance using FORScan to do so correct strategy by Ghano38 Sun Jun 20, 2021 1:53 pm Powered... Sun Jun 30, 2013 2:44 pm Location: NJ vehicle: 2013 EB... Dealer when they were driving it around on Monday not as Built and selected rear view camera incorrect or. Charter Township and Potterville # 1FMDE5AP2PLB20544 the MyFord Touch APIM the service invoice: & quot ; CONTACTED HOTLINE ASSISTANCE. It in to the newest version and the content appearing on this site is independent of Motor. S and changed the backup camera from European format to North America need fix. The same thing with Sync version 1 and i went into the APIM now stores codes! I can try a master reset as well for over 3 years and never an issue my! For not following up doesn & # x27 ; t work with the new,! A Sync feature that can call for help if you shop at Amazon.com ( for )... Quoting the service invoice: & quot ; VEHICLES programmed Sync to do to have this matter?. 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