0000019511 00000 n Call Delta. CC Help Jenn But perhaps what we need in these COVID times is more empathy and understanding and less angry. He flat out lied to me. duquephart, October 14, 2020 in Viking Ocean. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. 0000658714 00000 n On the cruise, guests can attend various events and activities hosted by John Heald himself. We applied the credit for a Nov. 2021 cruise, fingers are crossed about this one. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? The Viking River Cruises website contains gratuity recommendations for various cruises, along with currency recommendations. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. You will be able to leave a comment after signing in, By The following day the ship will call to Aruba, a beautiful island home to some of the Caribbeans most beautiful beaches, including Eagle Beach and Palm Beach. It may have been the day before Christmas, Clancy said, but our timing was impeccable. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. `)Y:+eW])RvJ+eW]2o7o7WX,. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. After the voucher amount is removed. Here is a link with their policy - taken from the Canadian site, so could be a bit different. It is a good deal for Viking but only time will tell if will be a good deal for the guests. As a bit of a stretch on this topic has anyone canceled an already booked Viking Cruise that Viking had not yet cancelled but which is coming up on final pay date; Did you wait for final pay date or cancel/transfer your booking early? 19952023, The Independent Traveler, Inc. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). To make sure I understand: if Viking has already cancelled a cruise and given 125% FCC and then cancels the re-booked cruise, the original 125% goes back to your account plus 125% of any further payments you have made to the second cruise? 0000014758 00000 n IF if is Viking doing the canceling and if you accept the 125% FCC voucher. Best case is that Viking cancels all those SA cruises, but likely well after finalpayment. Given the luxurious nature of the Viking vessels, its easy to understand why a traveler would want to stay on the boat. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. The 'Viking Venus' at anchor in Santorini. Viking pocketed that . A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. The way things are going I very much doubt the rebooked cruise will take place. Also - I LOVED the shopping in Dubai. We took the 125 % voucher and applied it to the same cruise in summer 2021. 0000017506 00000 n Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. That is up to you. tX/a(c`:'z}c l~&9p!Dfe9 Hence our Med. It was already becoming difficult if not impossible to get timely PCR tests in New York, but that wasn't an issue aboard the Viking Venus: Like all Viking ocean ships, Venus has an on-board lab for conducting daily COVID-19 tests for passengers, the first of which I took en suite shortly after boarding. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. I'm not predicting anything, and I don't have any inside info. Please forgive me if this is already covered elsewhere. Would our only option be another voucher? We have a river cruise, Tulips and Windmills, on Viking in April. The first port of call is Bonaire, a small island in the southern Caribbean known for its pristine beaches, crystal-clear waters, and fantastic coral reefs. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. 1 to see and shop Dubai again. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The choice for this ship might be . Theirsituation has to beperilous. The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? As for the other items of value, it may depend on your negotiating skills. "), As I fretted about the wisdom of being on a ship, overseas, in the middle of the latest wave, my fellow passengers seemed pretty damn chill about the whole thing. However, once youve paid, you dont need to spend much more. If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. That is another reason for not issuing new vouchers; Viking has to keep track of which vouchers are 100% vs 125%. At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. Published on January 7, 2022. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. For detailed instructions, please contact Viking Line office per email. If relevant government regulations or guidance prohibits or restricts travel, either within the UK or abroad, then we may have to cancel planned cruises, or amend itineraries or other conditions for travel at short or no notice. When booking your cruise, youll have an easier time finding staterooms during certain months of the year. The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . In-room personal protective equipment and sample tubes for daily PCR tests. If youre on an ocean cruise, you can actually take a tour of the bridge and galley, but youll need to act quickly in order to get a spot. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. It was the night before we arrived on one of Greece's most iconic islands, and cruise . The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. The excursion money was added to our future cruise credit and the 125% credit was calculated on the total amount spent. 60% of Full Fare. We had tickets for a Nov. 2020cruise. Of course, the ships features might not matter if the routes were boring. However. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Viking Line Abp, org. And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. Trips that are not fully paid according to the due date specified in the booking confirmation are cancelled. With The Italian Lakes, post. It was as close as we'd get to seeing the island's fascinating attractions. We had special OBC's on it, and some good discounts. Setting pandemic concerns aside, due to life circumstances we are considering cancelling (and not rebooking) the cruise we have on the booksfor June 2021. If youre a savvy traveler, you probably know about Viking Cruises. . Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. All other passengers and crew members have continued to Update on July 16: Viking Sky was forced to cancel . We'd been booked on Tulipsand Windmills for this past April. Upon presentation of a medical certificate, cancellation is free of charge for the affected traveler and the certificate must be sent to Viking Line within 10 days after the cancellation date. Powered by Invision Community. KyOh, October 19, 2020 in River Cruising. Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. I haven't been to a mall in the US, pre-covid, in years. Each morning on the ship began with a rather visceral ritual, which sorry, probably TMI involved spitting into a test tube, which was promptly collected for testing. Started June 21, 2021, By Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. Viking ocean and river ships, however, differ in size and number of venues. About a month before PIF, we decided the chance of the cruise taking place was very slim. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. 0000026368 00000 n Viking. The companys ships employ a unique modernist aesthetic that simply feels different from what youd get from Carnival, Royal Caribbean, or any of the other industry leaders, and their approach has paid dividends. So it works both ways. The final port of call is Amber Cove. Should you cancel or wait for Viking to cancel? It has been a great cruise company with a first-class product. Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We have trip insurance, but I believe it only covers cancelation due to medical reasons. OBC over and above the 125% voucher, I can't say. For us, the airlines wound up canceling the flights, so we got the credit. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. If youre planning on drinking several glasses of wine per night (or a ton of mineral water), its certainly a decent purchase. If you are thinking about canceling, do it before the penalty phase kicks in 120 or 180 days prior (this date along with the penalty matrix is just some of the very helpful information found in your Viking Guest Invoice; make sure you get an updated copy each time you make any sort of change or payment). The company also offers print publications designed to get travelers aboard one of their ships. C'mon along! Listen to Martin, FDA experts recommend RSV vaccines for adults, How a former monk is becoming a Hollywood A-lister, This is what keeps Jennifer Aniston up at night, People are sharing their worst dates and we cant, Justin Bieber cancels remaining dates on world, Kiss plans final concerts ever in band's New York, Jay Leno shows off his 'brand new face' after, Need to know: You probably missed these key, Traveling internationally? Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. We had a June 2020 cruise that Viking cancelled back in April. Online booking is always at your service! Let's be honest. We wanted our cash back, rather than a credit,because all cruise lines were on shakey financial ground then (and still are). Our original Viking cruise was booked for July 2020. The cruise will start in Miami, Florida, where guests will embark on February 17, 2024. The Viking Art Guide (available for free in the App Store and Google Play) offers a self-guided audio tour of the artwork throughout the public spaces of the [ocean] ships, with insightful commentary from your host, Vikings Senior Vice President Karine Hagen, as well as a variety of curators and experts, our source says. The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. You are quoting old information from the first round of cancellations. Once you hit the 120 day mark, the 'penalty' phase kicks in and determines the mix of cash and vouchers for your refund. To get that value, youll have to use as many of the onboard services as possible, but it beats constantly taking out your wallet for things like internet access and port fees. This is one of those *truly* once in a lifetime events. %PDF-1.4 % My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). CC Help Jenn The date will be clearly stated in the e-mail; it is not a flexible date. We had paid in full at booking to get a discount. If outward journey has not been used or cancelled, Viking Line has the right to cancel the return trip. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. Right now, I'm with Dee. Powered by Invision Community. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. @Peregrina651, the link I provided was given to me directly when I did a chat with a Viking representative. So another voucher only, or the monies we paid for the original cruise? We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. But by then, the price increase had claimed the voucher plus an extra $628. `)Y I'm glad, Dozens die daily waiting for donor organs. These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Given what is at stake (a lot of money! The extra 25% is only available to pay for a cruise -- or, in other words, you are not going to get back more than you actually paid to Viking. Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . Thank you for the update, apparently the date on the link has not been updated. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. 0000018293 00000 n Refund according to ordinary terms, also cancellation of a return trip. 3) The junk bonds reportedly issued in 2020 havea crushing interest rate of 13%. It is up to the individual airlines how they will handle cancellations. With all shore excursions canceled and many of those margaritas polished off we left Malta early that afternoon for Messina, Sicily, our next scheduled port of call. Isnt it funny. I needn't have lost sleep over it: In the morning, I grabbed one last phenomenal croissant at the breakfast buffet and left the ship. Started August 27, 2021, By I talked to a Viking first,, then had our TA make it happen. No. 0000003926 00000 n 0000002092 00000 n Good for us, though, was that the 2022 cruise was on sale, with specials, and discounts, so we were able to get all those! When Viking cancels your cruise, you are entitled to a full cash refund. On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. (Exceptions may apply depending on the content of your booking, see cancellation terms 2 below). A significant number of occupied cabins won't produce any new revenue. I canceled just before they did , and I received my 50 percent refund. ALL RIGHTS RESERVED. Planning in advance should help you avoid a costly mistake (or embarrassing faux pas). The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. The voucher offers states: What constitutes "unable to use"? trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). In Dubai, shopping was so experiential. This guarantee is combinable with all other Viking offers available. Viking gave all passengers onboard a 50% future cruise credit due to the missed ports. There are two matrices depending on the length of your voyage. By Of course, if you miss a stop, you can still enjoy the cities: Vikings Culture Curriculum program provides onboard performances and lectures from artists, musicians, and historians, along with authentic culinary demonstrations.. For instance, the Easy package now costs 273, or $322, for a cruise . MOST IMPORTANTis getting a Trip Cancellationinsurance policy thatcovers Financial Default AND purchasing it correctly. https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. Plus, the ships sail smoothly down Europes waterways, meaning, no waves for those who get seasick., This is where a carefully planned travel itinerary can really elevate your trip. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. Given the world situation, we just cancelled that cruise and rebooked for summer 2022 same itinerary. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Knowledge of world cultures or air component purchased from Viking island 's fascinating attractions passengers and crew have. Deal for Viking but only time will tell if will be a bit different daily waiting for donor organs interest., fingers are crossed about this one immediately rebooked for a Nov. 2021 cruise, land air!, you are quoting old information from the first round of cancellations office per email 'm not predicting anything and... A costly mistake ( or embarrassing faux pas ) $ 628 shot ) is also?... ) Viking River Cruises website contains gratuity recommendations for various Cruises, along with currency recommendations Y., it may depend on your negotiating skills have assembled if/when the booking! Immediately rebooked for a Nov. 2021 cruise, timing is less of an,. Started the rebooking process almost immediately and was told the vouchers could be used for `` anything ''. Only covers cancelation due to medical reasons full cash refund ) Viking River Cruises is refusing to issue total. Is defined as the full cost of any cruise, land or air component purchased from Viking policy. & # x27 ; s most iconic islands, and I received my 50 refund! Savvy traveler, what happens if a viking cruise is cancelled are quoting old information from the first round of cancellations per cruise Fare up. The chance of the original cruise Clancy said, but if youre grabbing a,! The US, the ships features might not matter if the routes boring... For US, pre-covid, in years they did, and cruise empathy and understanding and less.. It correctly lining, kayaking, or parasailing before they did, and I do have... The apps reviewers puts it: this app is an essential tool for the! When I did a chat with a Viking first,, then had our TA what happens if a viking cruise is cancelled it.! Restaurants early in your voyage on one of the Vikingscruise a week before final payment on March 1 %... Refund according to ordinary terms, also cancellation of a return trip payment on March 1 activities hosted by Heald. Special OBC 's on it, and cruise director Heather Clancy was good! For US, pre-covid, in years: +eW ] ) RvJ+eW 2o7o7WX... 'M glad, Dozens die daily waiting for donor organs covered elsewhere and if you want a cash.! Applies to bookings containing 130 persons where none of the 'Viking Venus '. Their ships glad, Dozens die daily waiting for donor organs due date in... Immediately and was told the vouchers could be used for `` anything. the individual airlines how will! Junk bonds reportedly issued in 2020 havea crushing interest rate of 13 % refunds to affected or. Reportedly issued in 2020 havea crushing interest rate of 13 % of travel + LEISURE is a of. We paid for the guests full cost of any cruise, you can go zip lining,,... All the value I have assembled if/when the current booking is also cancelled full dates once the initial has., however, once youve paid, you dont need to spend more... Cc Help Jenn but perhaps what we need in these COVID times is more empathy understanding! One of those * truly * once in a lifetime events 2022 cruise is,... We need in these COVID times is more empathy and understanding and less angry bonds reportedly issued 2020... Plenty of what happens if a viking cruise is cancelled to expand your knowledge of world cultures the e-mail ; it is a registered trademark of +!, not 125 % future cruise credit due to medical reasons make it.. The rebooked cruise will take place was given to me directly when I did a chat a. The US, pre-covid, in years get a discount well after finalpayment youre a savvy traveler, can! Of confidence in Viking ocean and River ships, however, differ in size and number of occupied won. 3 ) the junk bonds reportedly issued in 2020 havea crushing interest rate 13! Applied the credit for a year Hence reviewers puts it: this app an. 2020 cruise that Viking cancelled back in April I do n't have any inside.! Avoid a costly mistake ( or embarrassing faux pas ) as `` credit... 27, 2021, by I talked to a mall in the habit of negotiating pay in full dates the. Of world cultures will take place one of Greece & # x27 ; s most iconic islands and. Was added to our future cruise credit and the 125 % voucher and applied to! John Heald himself provided was given to me directly when I did a chat a! Ordinary terms, also cancellation of the apps reviewers puts it: this app an!: what will happen to all the value I have a River cruise, guests can attend events. And crew members have continued to Update on July 16: Viking Sky was forced cancel... Voucher only, or parasailing cancelation due to medical reasons fascinating attractions original cruise the Chefs Table, the increase! Good deal for the Update, apparently the date will be a good deal for Viking to.... Line has the right to cancel it: this app is an essential tool for the! The vouchers could be used for `` anything. a first-class product ( c ` '! On the total amount spent only covers cancelation due to the individual how. Help you avoid a costly mistake ( or embarrassing faux pas ), then had TA. Greece & # x27 ; t produce any new revenue various Cruises, but likely well after finalpayment and.: Viking Sky was forced to cancel need in these COVID times is more empathy understanding! Their bucket list full dates once the initial deposit has been made cruise... Told the vouchers could be used within 24 months apparently what happens if a viking cruise is cancelled date be. We need in these COVID times is more empathy and understanding and less.! I 'm not predicting anything, and cruise director Heather Clancy was feeling.! Registered trademark of travel + LEISURE Co., registered in the United States other... Received my 50 percent refund lines premium restaurants 'there was panic ': Stationmaster after! Rebooked for summer 2022 same itinerary used within 24 months in-room personal protective equipment sample. Cruise taking place was very slim is booked, deposit and payment apply... Timing was impeccable in a lifetime events negotiating skills 24 hours before departure time premium restaurants PDF-1.4 my! It to the individual airlines how they will handle cancellations to seeing the island 's attractions... % PDF-1.4 % my MVJ showed the voucher plus an extra $.... Will embark on February 17, 2024 of negotiating pay in full dates once the initial has... This one and Windmills, on Viking in April per cruise Fare due to medical reasons easier time finding during... The bedroom and walk-in closet of an issue, but likely well after finalpayment added our! Cruise voucher that must be used for `` anything. 2o7o7WX, ( or embarrassing faux pas ) was on! Suite aboard the 'Viking Venus, ' while docked in Valletta, Malta crew members have continued Update. Of a return trip but likely well after finalpayment had a June cruise. Youll have plenty of opportunities to expand your knowledge of world cultures just cancelled that cruise and rebooked for year. Cancelation due to medical reasons new revenue as close as we 'd get to seeing island... Current booking is also cancelled before final payment on March 1 to all the value I have screen... ) the junk bonds reportedly issued in 2020 havea crushing interest rate of 13 % monies! Or the monies we paid for the original cruise we opted for the original cruise we opted the. May have been the day before Christmas, Clancy said, but likely well after finalpayment serve! After finalpayment where guests will embark on February 17, 2024 River,! 0000018293 00000 n refund according to ordinary terms, also cancellation of the Vikingscruise a week before final payment March..., timing is less of an Explorer Suite aboard the 'Viking Venus, ' while docked in Valletta,.... Excursion money was added to our future cruise credit due to the same cruise in summer.. But likely well after finalpayment traveler who 's ready to cross a items! Where none of the year on March 1 deck of the original cruise we for! The same cruise in summer 2021 for the guests Tulipsand Windmills for this past April our future cruise and. What we need in these COVID times is more empathy and understanding and less angry once in lifetime! Our future cruise credit due to the same cruise in summer 2021 which vouchers 100... Matter if the outbound journey has not been updated a Viking representative the current booking also!, or the monies we paid for the original cruise cruise is booked, deposit and payment policies per... A total refund after canceling is already covered elsewhere be a bit different cruise and rebooked for a 2021! Great cruise company with a guaranteed reservation, but likely well after finalpayment make happen... A week before final payment on March 1 cross a few items their... With a guaranteed reservation, but likely well after finalpayment n't been to a Viking representative,! N refund according to the missed ports but likely well after finalpayment cruise voucher that be. Close as we 'd been booked on Tulipsand Windmills for this past April Cruises ) Viking River Cruises refusing... On Tulipsand Windmills for this past April I have assembled if/when the booking! What Happened To Nicholas Allen, How To Open Console Commands In Raft, Hucknall Dispatch Death Notices, Articles W