I have made plenty of returns with no issues. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. I won't but a thing from that ratty store again. Not with jewelry item but clothing items. The people waiting behind me where not happy as well. Keeping your receipt secures the amount you will get back even if it's over 30 days. The store executives will help you with your return or exchange. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) Did anyone notice Ross's prices were getting hire than Macy's clearance items now? After locating your nearest Ross store, pay a visit to that store. I can just imagine what their excuse Daily health checkups of all the associates working in the store. In terms of business, the company would lose money if we operated that way and the company would soon fall. My tag said rose fascia which is a color. the customer is always unhappy when they don't get their way! Ross is an equal opportunity employer. They apologized and said that they couldn't do anything about it. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. So why even put up tv video surveillance? This is the most unprofessional and rude person I ever met! Clothing I try on at home, as I do not trust the stalls in the store. The warhead of an air defense missile system is always fragmentation or fragmentation rod. i also have my receipt but dated back from 2019. He added that he would accept the ID of her son who was with her. I had save my receipt I waited for the longest time on line. Being mean and nasty to Ross employees does not mean you will get what you expect either. This link will open in a new window. This information will prove to speed up your process. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Just BAD business ! I would rather pay more for a better quality item that would be returnable. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. After I washed them one of them had a small hole in it. 5. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. I said what about me? I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? She said, "Oh no, you can do that. ross dress for less bereavement policy. All the associates and customers are required to wear masks inside their premises. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. Their return policies really stink. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I had to argue with store clerk. His son's voice! I had my receipt also! 2. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Accompany the products with the original purchase receipt. Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. Home / News & Updates / ross dress for less bereavement policy. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I do a lot of shopping at Rossor at least I used to. They honored the store credit which was almost $100 even though it was a different state and years later. The associate that came over to help was rude as well. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. Also who cares if someone knows your divers license number, that os not sensitive information. BETTER FOR ME! What can I do? My Godwhat happened to customer service? They are maintaining proper social distancing by allowing a limited number of customers at one time. I go back to shopping and when I check out, it's with one of the people that helped with my return. Why can't Ross honor a legitimate mistake. It states no such thing. :) I never put them on. Thank you. I tried pulling it to get the teeth fastened at the base, but it didn't come down. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. My 14.99 capris did not show in the system. Your return policy is the worst. A purchase is a purchase! It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I had to leave unexpectedly for a week due to family problems and they let me go. Also, theyll exchange the item only if the product is available in stock at that time in the store. Brother, step-brother, sister, step-sister. While Ross Stores regularly discounts their products 2060% anyway, youll get your best bargains in the clearance areas. So i actually work for ross & i just have to say following the rules doesn't always work. Will Ross refund my money for this without the tag and it on the receipt? Plus, it's an item that would be put back on the shelf and resold. I had to argue with store clerk. I complained that it should be a credit to my Discover but they said the computer would not allow it. I am very disappointed in ross and use to be a regular customer. Your return policy sucks. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. Bag was extremely heavy. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. If you are looking to wear an item once because your budgeting skills suck, go to Plato's Closet or Good Will. What a scam horrible service. This documentary program retells her life story through a combination of archival photos and interviews with historians. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Once again once you open the fragrance or perfume it is considered altered. You lost a good paying customer! Return Policy. at MATCHESFASHION. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. I have been trying to have her but she trying to sell her home. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! The cashier demanded the tag that came on it and didnt even look at my recite. I said what about me? I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. I was appalled!!! I have made plenty of returns with no issues. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Return the item with its receipt and do not remove tags (if any) from any items. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. I'm the shopper who hates to try clothes on in a store. store without the unnecessary long wait time and have a store that cares about customer service! The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. She answered, "yes", I have the receipt and tags are on the dress. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). Ross is . In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Even the dollar store has better quality than Ross. I actually am a retail associate at Ross. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. For information about opting out, click here. Ross Stores' Senior Discount Policy; 5 Tips for Saving Money at Ross Stores; As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. All rights reserved. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. At TJ Maxx when you return for another size they just wave you through. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. I've returned with a receipt tags on within 24 hrs of the 30 days. As well as checks. He told me next time to just hold it up to my ear. Find the In-store Aisle. Enough said. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. I did not use it, damage it or wash it. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Who do I contact about this issue.? I do not like the shoes, they do not fit; even though it says 51/2. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. I shop at Ross almost twice a week. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. NO ONE! What everyone needs to do is contact Ross corporate office and let them know about the experience you have had with their stores. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. with the purchase receipt. I found the sizes i needed in a different pattern unfortunately. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. Employers / Post Job. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? All rights reserved. You can ask for an exchange only if the software turns out to be defective. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. Manager was very rude and wasn't willing to even discuss it. When this was a duplicate gift it had to be returned. Which i spent $250+. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! The following is the dress code that gets accepted by the Ross Store: Top. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. Initiating your returns Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. I came here to see how long my refund will take to appear on my credit card. 2023 Ross Stores, Inc. All rights reserved. subject to our Terms of Use. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Today I return a pair of shoes that I purchased for my 93 yr old mother. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. All the basic conditions of Ross return policy also apply to holiday returns. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! ROSS IS AWESOME! I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Have never returned anything and we have shopped there for at least 2 years. Keep in mind.l, by store policy the limit is $50 without a receipt. I'm not a habitual Ross shopper. I really feel like the manager just did not want to take the time out she was very unfriendly. Advancing our Diversity, Equality, and Inclusion (DE&I) commitment, Commitment to our Equal Employment Opportunity (EEO) policy, A comprehensive total rewards package, including competitive pay and benefits, Safe working environments, including COVID-19 mitigation measures, Opportunities for Associates to share feedback, Scholarship program for Associates and their dependents. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? Ross Stores offers a wide variety of deals on clothes, decor, and more by selling items that went unsold at other department stores. The first time they told that the manager was in the stores in the mornings. Kudos to the staff in Farmington. I don't see what the difference is and what having an ID will prove. Maxx when you wear them them had a small hole in it a combination of archival photos and interviews historians. 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