Authorization Form . . After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Email Delivery . Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. We're your companion for live events. Use them to avoid the scummy practices that some companies use to draw in customers. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . We may, at your request, ask the seller to re-issue your tickets. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. There are mice in my vacation rental! Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. 100% Buyer Guarantee! Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. The hotel gave me a refund for our room even though it was too close to the show date, he says. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. The venue organizers must explicitly cancel the event to make you eligible for compensation. During that investigation, we will review the proof you submit and contact the seller. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. As our Sales Terms and Conditions state, all sales are final. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews 2023 Vivid Seats LLC. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. VividSeats has B rating with the BBB.org as of September 2022. Aisle Seats . But he couldnt get through to anyone at Vivid Seats. There is no need to contact us right now, the website reads. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. . No, Vivid Seats will not grant you a refund for postponed events. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. What happens now? (Weve published them since then; here are the executive contacts for Vivid Seats.). Help us improve this article with your feedback. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Ticket marketplaces like Vivid Seats do not control these decisions. All rights reserved. Will this be the busiest spring break ever? And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Vivid Seats's third-party sellers list and sell the tickets. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Himbergers problem was preventable. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Home | Ticket Purchase Settlement The venue organizers must explicitly cancel the event to make you eligible for compensation. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Terms of Service apply. This FAQ explains our general policy and approach. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. This field is for validation purposes and should be left unchanged. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. The company has previously. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. According to this tweet, if you want a refund check your email for official information.. Our goal is to make your search and purchasing experience as easy and efficient as possible. Vivid Seats allows refunds under specific conditions. It wasnt much of a dispute resolution. The company reviewed his case and agreed to refund his tickets. General Terms 28. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Our app can even help you lower your bills. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Yes In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Youve got some Janning to do! Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. When an event cancels, we will always send you a notice via email with the applicable terms and options. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Subscribe now. Plus, we have insightful letters, insider tips, and more. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. These Britrail England Flexi Passes are taking forever to refund. Nellis, et al. Accessible/ADA Seating . Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Credits expire on December 31, 2022. Thanks for your patience. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. The total price was $1405.95. Vivid Seats Settlement - Home If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Despite the early-season drama, its still (almost) anyones game to win. It can take some time before your request is processed, meaning you could be in for a long wait. No wonder its tickets are so expensive! Do Not Sell or Share My Personal Information. No, Vivid Seats will not grant you a refund for postponed events. Event organizers apparently hoped to keep the ticket money. This policy is necessary because of our status as a live marketplace. But it isnt. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Shoots Twice (Hockey) We help fans get to more games, enjoy more laughs, and rock out at more shows. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. After Dax Shepard asked her about her musical chairs relationship situation. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. These Bank of America fees drained my kids savings account. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Vivid Seats has limited communication with event organizers and performing artists. The AAAs rules are available at www.adr.org. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. We will donate 1 ticket for every ticket you originally purchased. . 2021 Vivid Seats Ltd. All rights reserved. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Livid With VividHow To Demand a Vivid Seats Refund. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Each listing contains the event name, date, seat location, and price per ticket. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Can I get my 173,116 Chase Ultimate Rewards points refunded? If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. See ourPrivacy Policyfor how we treat your data. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Your order is then sent to the seller for confirmation. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. DoNotPay can help you sue the company in small claims court. We are the sole interpreter of this sites intended and acceptable use. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. The best musical instrument is a love triangle. For more information, see the settlement website. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Over the last several months, our advocacy team has received several questions about Vivid Seats. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Can Vivid Seats purchase my tickets from me instead? I contacted Vivid Seats on Himbergers behalf about his event tickets. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. What should I do? If you need help with any problem,please contact us through this form. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. A full-service national event ticket marketplace. Denying access to the Vivid Seats Marketplace. Class Period: September 29, 2016 to April 1, 2021. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. We publish the names and emails of customer service managers. Were always here to help. Contact Customer Service | Vivid Seats For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! So, first and foremost, please look for (and look to) this email notice. 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